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11.5(1)
You can install Unified CCE
11.5(1) ES30 on these Unified CCE components:
Do not install this
engineering special on the following components:
Installation of this
patch requires the all ICM services to be shut down during the entire period of
installation. It is always recommended to install this ES during a scheduled
downtime.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
Note: You can view more information on and
track individual Unified CCE defects using the Cisco Bug Search tool, located
at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically
resolved by Unified CCE 11.5(1) ES30.
|
Identifier |
Severity |
Componet |
Headline |
|
CSCve75922 |
3 |
pg.cucm |
Agents
not sent to wrapup after device failure with LOAD 1 |
|
CSCvf67430 |
3 |
pg.cucm |
Logout
non-activity timer is not reset when Not Ready reason code is changed |
Defect Number: CSCve75922
Component: pg.cucm
Severity: 3
Headline: Agents not sent to wrapup
after device failure with LOAD 1
Symptom: Configure /LOAD 1
under PG Explorer. After a Device failure, agents will not go to Wrap-up. Once
the issue begins for an agent, the issue affects all future calls.
Conditions: Steps to reproduce
(taken from CCE 10.5.x example): Configure /LOAD 1 under PG Explorer. PG Cycle
is required if there was a change in /LOAD parameter. 1. Customer call
disconnected, agent moved to WORK_READY state 2. Administrator removed agent
device from CUCM Application user 3. Agent closing CTIOS/Finesse desktop 4.
Administrator added agent device to the Application user 5. Agent logged in and
taking calls 6. Disconnect customer call 7. Agent won't go to WORK_READY,
instead moved to READY 8. Receives 2nd customer call 9. Customer call
disconnected 10. Agent won't go to WORK_READY, instead moved to READY Once
issue started for an agent, the issue affects all the future calls.
Workaround: None
Further Problem Description:
Defect Number: CSCvf67430
Component: pg.cucm
Severity: 3
Headline: Logout non-activity timer is not reset when Not Ready
reason code is changed
Symptom: The agent is logged
out anyway when the logout non-activity timer expires even the agent has
changed the Not Ready reason code.
Conditions: Before the timer
expires, the agent has changed the Not Ready reason codes.
Workaround: None
Further Problem Description:
Caveats resolved earlier ESs and included
as part of ICM11.5(1) ES30:
ES#
|
Identifier
|
Severity
|
Component
|
Headline
|
Comments
|
|
|
|
|
pg.cucm |
CUCM PG
(EAPIM) crash during Network Blind Transfer call flow |
|
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