About this Document


This document provides installation instructions for Unified CCE 11.6(1) ES49. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


This Engineering special is designed to be installed on a Unified CCE 11.6(1) system. 

Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

ICM 11.6(1)

Unified CCE Component Support

Supported Unified CCE Components

You can install Unified CCE 11.6(1) ES49 on these Unified CCE components:

·      Distributor

·      Administration Client

Unsupported Unified CCE Components

Do not install this engineering special on the following components:

·      Components other than Distributor and Administration client.

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 11.6(1) ES49


On Distributor

·      Stop Distributor services.

·      Run Unified CCE 11.6(1) ES49 patch installer

·      Start Distributor services.

On Administration Client

·      Run Unified CCE 11.6(1) ES49 patch installer

Uninstall Directions for Unified CCE 11.6(1) ES49


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(1) ES49

This section lists caveats specifically resolved by Unified CCE 11.6(1) ES49.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvk62999

3

scripteditor

Validate button broken on Queue to Skill Group Node

CSCvk63046

3

scripteditor

No Warning text that saved script with error will not become active

 

 

 

 

 

 

Caveats resolved earlier ESs and included as part of ICM 11.6 (1) ES34:

 

ES#

Identifier

Severity

Component

Headline

Comments

 

ES23

 

CSCvi63016

 

3

 

 

scripteditor

“Formula editor” in script editor grayed out

None

 


Defect Number: CSCvk62999

Component: scripteditor

Severity: 3

Headline: Validate button broken on Queue to Skill Group Node


Symptom:
Validate button not throwing an error when one exists in an expression under Consider If.

Conditions:
UCCE 11.6 Relying on the Validate button to inform if an error exists after editing the Consider If expression.

Workaround:
Use Formula Editor to modify expressions. It throws an error if on exists.

Further Problem Description:


Defect Number: CSCvk63046

Component: scripteditor

Severity: 3

Headline: No Warning text that saved script with error will not become active


Symptom:
No Warning text that saved script with error will not become active

Conditions:
Saving a script that includes and error.

Workaround:
Fix the errors and save the script.

Further Problem Description:


Defect Number: CSCvi63016

Component: scripteditor

Severity: 3

Headline: "Formula editor" in script editor grayed out


Symptom:
The Formula Editor button in "Queue to Skill Group" nodes is grayed out when viewing in Browse, Monitoring or Quick Edit modes of ICM Script Editor. The "Route Select" node also has this issue in Quick edit mode.

Conditions:
Using ICM 11.5(1) or above Script Editor trying to look at Formula Editor while in browse or monitor mode.

Workaround:
None, only way to view Formula Editor is to put the script into full EDIT mode.


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