This document provides
installation instructions for Unified CCE 11.6(2) ES19. It also contains a list
of Unified CCE issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent Unified CCE
behavior.
This document contains
these sections:
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·
Unified CCE 11.6(2)
This section lists the
Unified CCE components on which you can and cannot install this engineering
special.
You can install Unified CCE
11.6(2) ES19 on these Unified CCE components:
Do not install this
engineering special on the components other than the following:
Installation
of this patch requires that all Unified CCE services be shut
down during the entire period of installation. It is always recommended to
install this ES during a scheduled downtime.
If the Unified CCE
Services are set to manual, using the Unified CCE Service Control, start all
the Unified CCE Services.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
Note: You can view more information on
and track individual Unified CCE defects using the Cisco Bug Search tool,
located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats
specifically resolved by Unified CCE 11.6(2) ES19
Caveats in this section are
ordered by UNIFIED CCE component, severity, and then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvr34208 |
3 |
pg.opc |
Finesse non-voice agent's state is stuck in "Active" after all tasks are closed |
Caveats are ordered by
severity then defect number.
Defect Number: CSCvr34208
Component: pg.opc
Severity: 3
Headline: Finesse non-voice agent's state is
stuck in "Active" after all tasks are closed
Symptom: Finesse
non-voice agent's state is stuck in "Active" after all tasks are
closed.
Conditions: Intermittent issue seem to report on non-voice task routing
related call flow
Workaround: None
Further Problem Description:
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