This document provides installation instructions for Unified CCE 11.6(2) ES35. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES35 on these Unified CCE components:
Do not install this engineering special on the following components:
Installation of this patch requires that all Unified
CCE services be shut down during the entire period of installation.
It is always recommended to install this ES during a scheduled downtime.
If the Unified CCE Services are set to manual, using
the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES35.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier. .
|
Identifier |
Severity |
Component |
Headline |
|
CSCvs80634 |
2 |
pg.cucm.jtapi |
Mobile
Agent call disconnects intermittently |
Caveats are ordered by severity then defect number.
Defect Number: CSCvs80634
Component: pg.cucm.jtapi
Severity: 2
Headline: Mobile Agent call disconnects intermittently
Symptom:
Intermittent CAR OrigCause Value 47 calls to
outsource vendor Mobile Agent call one way audio few seconds later call
disconnected
Conditions: Dialing Mode: Call by Call Intermittent
issue.
Workaround: None.
Further Problem Description: When UCCE application initiated the call from
RCP port to Agent remote phone, Response to call.connect
API received after other call events such as, ConnCreatedEv,
CallCtlNetworkReachedEv, CallCtlConnEstablishedEv
and CiscoRTPOutputStartedEv Due to the below sequence
of events from CUCM which is unexpected in JGW and being processed as
multithreading, the call.connect has been
re-initialized to False Hence JGW could not send expected response to Open
Logical Channel request from CUCM. //Call events for RCP port, DN #8371514
10:30:23:756 pg5a-jgw1 Trace: CallActiveEv CID:
33494156. 10:30:23:756 pg5a-jgw1 Trace: ConnCreatedEv
CID: 33494156 (16716940/1) Addr: #8371514 CurCalling: #8371514 CurCallingURLType:
URL_TYPE_UNKNOWN CurCalled: null CurCalledURLType:
null Calling: #8371514 Called: null Cause: NORMAL. 10:30:23:756 pg5a-jgw1
Trace: CallCtlTermConnTalkingEv CID: 33494156 Addr: #8371514 Term: RCP5096F0914 Calling: #8371514 Called:
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