This document provides installation instructions for Unified CCE 11.6(2) ES75. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES75.
Caveats in this section are ordered by Unified CCE component, severity, and then identifier.
Identifier | Severity | Component | Headline |
---|---|---|---|
CSCvx81625 | 3 | outbound | Outbound dialer dials more calls than port per agent (PPA) configuration . |
Caveats are ordered by severity then defect number.
Defect Number: CSCvx81625
Component:outbound
Severity: 3
Headline:Outbound dialer dials more calls than port per agent (PPA) configuration
Symptom: Outbound dialer dials more calls than port per agent (PPA) configuration. Increase in CR 16 (Abandon) and CR 13 (Stopped) reports
Conditions: UCCE 11.6(2), 12.0(1), 12.5(1) When agents are skilled for more than one active campaign and reservation call is queued to balance campaign selection. MR Reservation failure happening..
Workaround: There are two workarounds to minimize the impact of this defect: 1. Each Agent be skilled for only one active campaign. 2. Reduce the ports per Agent in the configuration. Alternatively, the below workaround can be used: The short cancelled calls can be removed from reporting concerns by looking at the duration of the Dialer Detail records. This is not tackling the issue, it is only masking it so it does not show in the reports.
Further Problem Description: These calls that are cancelled will be stopped before the customer is reached, whether it's within the first few milliseconds or before the call is even started.
ES# |
Identifier |
Severity |
Component |
Headline |
8 |
CSCvp31885 |
3 |
outbound |
Dialer not reserving more agents though records, ports, and agents are available |
14 |
CSCvq29971 |
3 |
outbound |
CampaignPrefix number missing from Personal Callback |
38 |
CSCvt24393 |
2 |
outbound |
Dialer sets CallResult 21 instead of 13 for SIP Status code 422 and PSTN cause code 100 combination. |
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