This document provides installation instructions for Unified CCE 11.6(2) ES76. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This ES Patch ensures that ICM-ICM Gateway call does not fail when queued to VRU in Client ICM, if there is no NetworkVRU associated with the customer, by falling back to defaultNetworkVRU.
11.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(2) ES76 on these Unified CCE components:
Do not install this engineering special on any component other than:
1. Launch the installer provided for ES76 and follow the instructions
provided by the installer to complete the installation.
2. Once the installation is complete, restart the machine.
3. Using the ICM Service Control, start the UCCE services if they are
not started already.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES76.
Caveats in this section are ordered by Unified CCE component, severity, and
then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvy09187 |
3 |
router |
ICM-ICM
Gateway - calls fail when queued to VRU in client ICM |
Caveats are ordered by severity, then defect number.
Defect Number: CSCvy09187
Component: router
Severity: 3
Headline: ICM-ICM Gateway - calls fail when queued to VRU in client ICM
Symptom:
When calls land in ICM 1, get queued to VRU associated with ICM 1 and later
sent to ICM 2 using ICM -ICM Gateway, calls fail with the following message: A
VRU capable call on dialed number from NIC routing client had no associated VRU
for the customer.
Conditions: When a dialed number is configured in server ICM, Default
Network VRU is associated in the System Information but no VRU is associated in
the ICM Instance configuration for the customer the dialed number is associated
to.
Workaround: None
Further Problem Description:
Identifier |
Severity |
Component |
Headline |
CSCvq93914 |
2 |
router |
Router does not preserve message order on call deletion when VRU PG goes down |
CSCvr33866 |
2 |
router |
Call router crashes while processing a Precision Queue update operation |
CSCvp66976 |
3 |
router |
Mismatch in the Call_Type_Interval and TCD tables with calls marked as Short instead of Abandoned |
CSCvr50880 |
3 |
router |
OPC considers the call as Short while RTR marks it as Abandoned, causing a mismatch in CTI and TCD |
CSCvo30215 |
2 |
router |
CCAG process stuck in Out Of Service on both sides of ICM Router |
CSCvk38941 |
3 |
router |
Dialer fails to register with campaign Manager rarely |
CSCvu39150 |
2 |
router |
Router unable to run scripts when using custom formula containing *. |
CSCvt93549 |
2 |
router |
Router doesn't respond to the CIC Configuration request. |
CSCvv33852 |
3 |
router |
Router is not decrementing Calltype value CallsAtVRUNow |
|
|
|
|
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