This document provides installation instructions for Unified CCE 11.6(2) ES80. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
The crash is a result of call data object being null when the Process Execution Result function is called. In customer case, the call is hitting 1000 script nodes and is being default routed. Technically the issue is unrelated to hitting 1000 nodes. The condition occurs when default routing the call, for unknown reasons, call data is null.
We have added flag EMSG_RTR_CALL_DATA_ERROR to log window event to identify invalid call_data objects, as the system will trigger logging in Event Viewer for more detailed information. Also, we have added call_data validation check to avoid unexpected behavior, and if it’s null then we have provided option for deleting the object itself.
· ICM 11.6(2)
Unified CCE Component Support
This section lists the Unified CCE components on which you can and cannot install this engineering special.
Supported Unified CCE Components
You can install Unified CCE 11.6(2) ES80 on these Unified CCE components:
Note: The engineering special needs to be applied on both sides of the Router (CUCM Router), preferably in a maintenance window.
Unsupported Unified CCE Components
Do not install this engineering special on any other component except the following:
1. Stop
ICM services and applications running on the server.
2.
To uninstall this patch, go to Control Panel.
3.
Select Add or Remove Programs.
4.
Find the installed patch in the list and select Remove.
5.
Reboot the system.
6.
Start the ICM services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(2) ES80.
Caveats
in this section are ordered by Unified CCE component, severity, and then
identifier.
|
Identifier |
|
Severity |
Component |
Headline |
|
CSCvt98261 |
|
2 |
router |
Router crashes when hit 1000 nodes. |
Caveats are ordered by severity then defect number
Defect Number: CSCvt98261
Component: router.exe
Severity: 2
Headline: Router crashes when hit 1000 nodes.
Symptom: Router crashes
intermittently when hit with 1000 nodes limit.
Workaround: We have added flag EMSG_RTR_CALL_DATA_ERROR to log window event to identify invalid call_data objects, as the system will trigger logging in Event Viewer for more detailed information.
Also, we have added call_data validation check to avoid unexpected behavior, and if it’s null then we have provided option for deleting the object itself.
Further Problem Description:
Caveats resolved in earlier
ESs and included as part of Unified CCE 11.6(2) ES80.
|
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
P1 and P2 level problems are defined as follows: