About this Document

This document provides installation instructions for Unified CCE 12.6(2) ES4. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

Sign Up for Email Notification of New Field Notices

In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.

The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.

About Cisco Unified CCE (and Unified CCE Engineering Specials)

CCE router process(router.exe) on Router VMs is currently being launched as a 32-bit application.  In scaled-up deployments such as 48k, the virtual memory requirement of router process exceeds the limits available to any windows 32-bit application. In order to help cater these elevated memory requirements, it is required to launch router process as a 64-bit application. This engineering special lays down all the required deliverables on Router VMs in order to launch router process as a 64-bit application. After successfully installing this engineering special, it is required to configure both Router sides (SideA and SideB) to launch router process as a 64-bit application.  Please ensure that this engineering special is installed on both Router VMs during same maintenance window as router can’t  operate with different build architecture on either side. Also, please note that 64-bit Router’s perfmon counters can be viewed with 64-bit version of perfmon tool which is located under “\WINDOWS\system32”.

 

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

Unified CCE 12.6(2) ES4

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.6(2) ES4 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following::

Unified CCE Engineering Special Installation Planning

Please install this engineering special on both Router VMs (SideA and SideB) during same scheduled maintenance window. After successfully installing this engineering special, it is required to configure both Router sides (SideA and SideB) to launch router process as a 64-bit application. Please ensure that this engineering special is installed on both Router VMs during same maintenance window as router can’t  operate with different build architecture on either side.

Installing Unified CCE 12.6(2) ES4

 

.

Uninstall Directions for Unified CCE 12.6(2) ES4

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

 

Configure Router Process’s Architecture as 64-bit

  1. Download the tool "RouterArchChange.exe" from the CCO.
  2. Copy this tool on Router VM in any local directory location.
  3. Right click on "RouterArchChange.exe" tool and choose “Run as Administrator” mode.
  4. Tool will launch and display some warnings along with current router process’s architecture as 32-bit. Please read warnings carefully before proceeding further
  5. Tool will request your consent in terms of ‘Y’ or ‘N’ in order to change router process architecture to 64-bit.
  6. Press Y to change the router process’s architecture to 64-bit
  7. After tool displays successful message, please restart the Cisco Router service and Cisco SNMP Management Service.

Note: In the event any failure while running this tool, please check the log file "RouterArchChange.txt" under temp directory of icm install drive (i.e. C:\temp).  Also, in case you want to switch router process architecture back to 32-bit due to any reason, please re-run this tool and follow the instructions mentioned above except the current router process’s architecture will be shown as 64-bit.

 

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.6(2) ES4

This section lists caveats specifically resolved by Unified CCE 12.6(2) ES4.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
-NA-

Identifier

Severity

Component

Headline

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.
-NA-

Obtaining Documentation

You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: