This document provides installation instructions for CVP12.5(1) ES21. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behaviour.
This document contains these sections:
·
About Cisco CVP (and CVP Engineering
Specials)
·
CVP Compatibility and Support
Specifications
·
CVP Engineering Special Installation
Planning
·
Obtaining Technical Assistance
This Engineering Special patch:
· Includes Defect Fixes
· Is a cumulative ES.
·
CVP 12.5(1) with CVP12.5(1) ES16 (OpenJDK Migration)
·
CVP 12.5(1a)
This section lists the CVP components on which you
can and cannot install this engineering special.
You can install CVP12.5(1) ES21 on these CVP components:
·
Call Server
·
OAMP
·
Reporting Server
·
Remote Operation
NA
Any one the following installation needs to be done.
1.
CVP 12.5(1) with CVP12.5(1) ES16 patch (OpenJDK Migration)
2.
CVP 12.5(1a)
Pre-Installation Steps:
1. CVP 12.5(1) with CVP12.5(1) ES16 or CVP 12.5(1a)
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all custom files, if any. The custom
files are located in the lib folder of the application-specific directory in the VXML
server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib
folder.
Patching Unified CVP VXMLServer and CallServer:
1. Perform shutdown on CVP VXMLServer and CallServer.
2. Run the patch installer.
3. Reboot the machine.
NOTE :
Default JavaScript engine configured is rhino. In case of script engine specific error the JavaScript engine can be changed to nashorn, by adding below property into CVP_HOME\conf\vxml.properties
VXML.JsEngine = nashorn
restart VXML Server Service
Patching Unified OPSConsoleServer:
1. Shutdown Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Perform shutdown on CVP CallServer.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure all services are up and running after the patch is installed.
2. Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed up audio files and custom files.
NOTE : Ignore the OpenSSH specific error messages in the install log
3. Find the installed patch in the list and select
"Remove".
This section provides a list of significant CVP defects resolved by this engineering special.
Resolved Defects in CVP12.5(1) ES21
This section lists Defects specifically resolved by CVP12.5(1) ES21.
|
Identifier |
Headline |
|
CSCvx76118 |
Dialogflow Regionalization support |
This section lists Defects specifically resolved by CVP12.5(1) ES18.
|
Identifier |
Headline |
|
CSCvu80401 |
CVP Graceful shutdown getting stuck on Partial State |
|
CSCvv69970 |
CVP server stops processing all calls after a server reboot |
|
CSCvw81416 |
DialogFlow, VXML Document is wrongly having prompt in the catch block for no-input |
|
CSCvw54682 |
Java null pointer exception is seen in VXML server logs when it could not find dfElem |
|
CSCvx14235 |
VXML applications failing after timeout randomly at Set Value node |
|
CSCvx05974 |
Reporting server not having any data related to VXML Subsystem/App |
This section lists Defects specifically resolved by CVP12.5(1) ES11.
|
Identifier |
Headline |
|
CSCvs62001 |
CVP log files are not getting retrieved via SPOG Log collection utlity |
|
CSCvt08503 |
ES11 install on CVP 11.6 does not allow Location edits |
|
CSCvt65315 |
CVP OAMP VXML Application Transfer Fails |
|
CSCvt72000 |
OAMP: Allow hostname for VXML server in VVB template management |
|
CSCvu06714 |
CVP PCS Survey and SMS and email survey after voice with WxM |
|
CSCvu22331 |
Limit ports usage per cvp server with smart license |
|
CSCvu65114 |
VXMLServer StandAlone REQICM label request was not honoring the PRIMARY/BACKUP configuration |
|
CSCvv62292 |
CVP OAMP GUI issues with sip server group and call server statistics after installing 12.5(1) ES10. |
|
CSCvt14449 |
Zombie Checker Update Request Causes Mid Session Refresh |
|
CSCvu96623 |
Form/Digit element re-prompts no-match n+1 times while configuration has only 'n' times. |
|
CSCvv43755 |
CVP v11.5 Calls Fail Due to channel does not exist Exception Error |
|
CSCvs04334 |
Migrate CVP OAMP from Struts 1.2.4 to Struts 2.x or alternate framework |
|
CSCvu96648 |
VXML GW throws semantic error for no-match scenario and drops the call. |
You can access current Cisco documentation on the Support pages at the following sites:
·
https://www.cisco.com
·
https://www-china.cisco.com
·
https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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