Release 1.10(1) for Cisco Wireless Phone 840
The 1.10(1) release supports the SIP protocol for the following Cisco Phones on Cisco Unified Communications Manager 11.5, 12.5, 14, and later.
· Cisco Wireless Phone 840
Release Notes and Documentation
For a list of Resolved Problems and Known Problems with this release, Release Notes can be obtained by clicking the following URL:
For all phone documentation, click the following URL:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/webex-wireless-phone/series.html
Device Enabler Installation Instructions
Before using the Cisco Wireless Phone 840 with Cisco Unified Communications Manager Release 11.5, 12.5, 14, and later, the device enabler software must be installed on all Cisco Unified Communications Manager servers in the cluster.
Note: Choose an appropriate time to perform this task. As part of the Device Enabler COP file installation on the Cisco Unified Communications Manager publisher node, the database is updated and files are reloaded, which can cause high CPU utilization on the Cisco Unified Communications Manager subscriber nodes.
Perform the following procedure to install the device enabler for the Cisco Wireless Phone 840.
|
Cisco IP Phone Model |
Call Manager Version |
Software Install Package |
MD5 hash |
|
840 |
11.5, 12.5, 14, and later |
cmterm-840-installer.1-10-0.k4.cop.sha512 |
3dddd588eb3cf68b1102eb522fb38ba6 |
Note: This COP file is signed with the sha512 checksum. Cisco Unified Communications Manager versions prior to version 14 do not have support for sha512 natively. If this COP file does not appear in the available files list when trying to install it, then you will need to install ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn prior to enable sha512 checksum support.
1. Using your web browser, log in to the Cisco Unified Operating System Administration web page.
2. Under the Software Upgrades menu, select Install/Upgrade.
3. Fill in the appropriate values in the Software Location section for the COP file downloaded above, and click Next.
4. In the Options/Upgrades drop-down box, select the file downloaded above, and click Next.
5. In the File Checksum Details box, verify the correct firmware was selected and the MD5 has the correct value, click Next.
6. Check the installation log and verify the file installed successfully.
7. After applying the device enabler, a cluster-wide reboot may not be required for Cisco Unified Communications Manager versions 11.5 or later. Instead, after the device enabler is applied, perform the following in Cisco Unified Communications Manager:
· 11.5(1)SU4 and lower
a. Reboot all Cisco Unified Communications Manager nodes.
· 11.5(1)SU5 and higher or 12.5(1) and higher
a. Restart the Cisco Tomcat service on all Cisco Unified Communications Manager nodes.
b. If running the Cisco CallManager service on the publisher node, restart the service on the publisher node only.
Note: The Cisco CallManager Service on subscriber nodes do not need to be restarted.
Firmware Installation Instructions
Perform the following procedure to install the firmware load for the Cisco Wireless Phone 840.
|
Cisco IP Phone Model |
Call Manager Version |
Software Install Package |
MD5 hash |
|
840 |
11.5, 12.5, 14, and later |
cmterm-840-sip.1-10-1-2284-83049.k4.cop.sha512 |
d0e6c681a5bccac73b6eea8b42608fc2 |
Note: This COP file is signed with the sha512 checksum. Cisco Unified Communications Manager versions prior to version 14 do not have support for sha512 natively. If this COP file does not appear in the available files list when trying to install it, then you will need to install ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn prior to enable sha512 checksum support.
1. Using your web browser, log in to the Cisco Unified Operating System Administration web page.
2. Under the Software Upgrades menu, select Install/Upgrade.
3. Fill in the appropriate values in the Software Location section for the COP file downloaded above, and click Next.
4. In the Options/Upgrades drop-down box, select the file downloaded above, and click Next.
5. In the File Checksum Details box, verify the correct firmware was selected and the MD5 has the correct value, click Next.
6. Check the installation log and verify the file installed successfully.
7. Log in to Cisco Unified Serviceability web page.
8. Under the Tools menu, select Control Center - Feature Services.
9. Select the Cisco Tftp service, and click the Restart button.
10. Repeat steps 1 - 9 above for any additional server nodes in the Cisco Unified Communications Manager cluster running the TFTP service.
Alternate Firmware Format
The Cisco Wireless Phone 840 firmware version 1.10(1) is also supplied in a zip file format.
|
Cisco IP Phone Model |
Call Manager Version |
Software Install Package |
MD5 hash |
|
840 |
11.5, 12.5, 14, and later |
cmterm-840.1-10-1-2284-83049.zip |
4042e8b854490939d99f5bc2a2df3fb3 |
After unzipping the firmware files, they need to be manually copied to the HTTP (TCP port 6970) server.
Then the device default or individual phone load within Cisco Unified Communications Manager must be updated to sip840-1.10.1.2284-83049 in order for the phone to upgrade after it is restarted.
Cisco Manufacturing CA Certificates Installation Instructions
A new manufacturing certificate authority (CA) is being utilized for the Cisco Wireless Phone 840.
Until the new root and intermediate certificates are natively included in Cisco Unified Communications Manager, additional steps are required in order to trust the new Manufacturing Installed Certificate (MIC), which includes manually adding the root and intermediate certificates to the certificate chain.
1. To install the new Cisco Manufacturing CA certificates, first download the missing root and intermediate certificates from the externally available Cisco PKI website.
https://www.cisco.com/security/pki
The missing certificates to complete the chain of trust up to and including the root for the new MICs are below:
· Cisco Manufacturing CA III (cmca3) – Intermediate
· Cisco Basic Assurance Root CA 2099 (cbarc2099) - Root for Cisco Manufacturing CA III
2. Using your web browser, log in to the Cisco Unified Operating System Administration web page.
3. Under the Security menu, select Certificate Management.
4. Select Upload Certificate/Certificate Chain.
5. Select CallManager-trust for the Certificate Purpose, browse to the certificate, then select Upload.
Note: Repeat this step for all certificates on the Cisco Unified Communication Manager publisher only as the certificate will replicate to all other Cisco Unified Communication Manager nodes.
6. Select CAPF-trust for the Certificate Purpose, browse to the certificate, then select Upload.
Note: Repeat this step for all certificates on the Cisco Unified Communication Manager publisher only.
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