Verify the Cisco Prime Collaboration Provisioning Installation (for Advanced or Standard Mode)
You can verify that Cisco Prime Collaboration Provisioning has been properly installed as follows:
- In a browser, specify the IP address of the server on which Cisco Prime Collaboration Provisioning (standard or advanced) has been installed. The login page is displayed. Log in with global administrator credentials.
-
Log in to the Provisioning server as globaladmin. Go to Administration>Logging and Showtech, create a troubleshooting user, and obtain the response string by mailing challenge string to the Engineering Team, and then login as troubleshooting user to the Troubleshooting UI.
Note
With the Troubleshooting UI, the user can check the services, create the console account, and access the PCP CLI.
- Display the processes that
are running.
show application status cpcm
bash : no job control in this shell httpd denotes httpd service
nice.sh denotes Nice service
startcupm.sh denotes Jboss service
postmaster/su denotes Postgres service
STAT PID USER COMMAND ELAPSED
===============================================Ss 629 root httpd 02:11:38
S 613 root nice.sh 02:11:38
S 610 root startcupm.sh 02:11:38
S 608 root su 02:11:38
The parameters in the COMMAND column are the processes that are running on the Cisco Prime Collaboration Provisioning server (standard or advanced). If you do not see the processes running, enter the following commands to restart the Cisco Prime Collaboration Provisioning services:admin#application stop cpcm
admin#application start cpcm
The above commands take one or two minutes to stop or start the Cisco Prime Collaboration Provisioning services.
You can verify if the installation is complete and successful, by checking if the JBoss service is running. In the SSH terminal, run the following command as a troubleshooting user to know if the JBoss service is running:
ps - aef|grep startcupm
You can also check at what time the JBoss service was started, in the following location (in the last line of the log file):
/opt/cupm/sep/logs/jboss.log
If the JBoss service is running, see , to get started with the Cisco Prime Collaboration Provisioning application.