The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 11.6(1) |
August 2017 |
|
Updated the Standalone Application Builder |
Standalone Application Builder |
|
Updated Context Service Setup |
Context Service Setup |
|
Added keyboard shortcut for navigation |
Create Call Studio Project |
|
Restructured the Guide |
This document describes the various components that can exist on Cisco Unified CVP VXML Server, administering the VXML Server, and VXML Server logging.
This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for the Cisco Unified Customer Voice Portal (CVP).
This document assumes that you are already familiar with basic contact center terms and concepts and with the information presented in the Cisco Unified CCE SRND.
![]() Note | Planning your Unified CVP solution is an important part of the process in setting up Unified CVP. Read Design Guide for Cisco Unified Customer Voice Portal before you configure Unified CVP solution. |
Design Guide for Cisco Unified Customer Voice Portal
Configuration Guide for Cisco Unified Customer Voice Portal
Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal
Port Utilization Guide for Cisco Unified Contact Center Solutions
Reporting Guide for Cisco Unified Customer Voice Portal
For additional information about Unified ICM, refer to the Cisco web site listing Unified ICM documentation.
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation.
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Provide your comments about this document to: mailto:contactcenterproducts_​docfeedback@cisco.com