Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V -

Index

A

AA 53-9

AAR

configuring 13-1

admission control

implementing with locations 10-1

analog access gateways and ports

adding 48-14

Annunciator 27-1

configuring 27-1

deleting 27-7

finding 27-2

updating 27-5

annunciator

configuration settings (table) 27-9

application dial rules

adding 14-1

configuring 14-1

deleting 14-3

modifying 14-2

reprioritizing 14-4

updating 14-3

application profiles 53-7

Attendant Console, Cisco CallManager

configuration tool settings 26-38

configuring broadcast hunting 26-37

configuring circular hunting 26-37

configuring held icon timers 26-36

configuring system files 26-36

hunt groups

configuration settings (table) 26-24

deleting members 26-22

updating members 26-22

viewing members 26-22

overview 26-1

performance monitors 26-30

pilot points, configuring 26-9

starting TCD 26-26

users, configuring 26-3

using the Attendant Console Configuration Tool 26-37

autogenerated device profiles

configuring directory numbers 45-12

automated alternate routing groups

adding 13-3

configuration settings (table) 13-6

configuring 13-1

deleting 13-5

finding 13-2

updating 13-4

Automated Attendant (AA) 53-9

auto-registration

configuration settings (table) 11-5

configuring 11-1

disabling 11-3

enabling 11-2

reusing auto-registration numbers 11-7

B

broadcast hunting

configuring 26-37

browsing

Cisco CallManager 1-2

C

calling search spaces

adding 16-3

configuration settings (table) 16-8

configuring 16-1

copying 16-5

deleting 16-6

finding 16-2

updating 16-4

CallManager Attendant Console, Cisco

client configuration settings (table) 26-34

call pickup

adding a group number 35-4, 35-5

assigning directory numbers to a group 35-8

configuring 35-1

deleting a group number 35-6

finding a group number 35-2

group configuration settings (table) 35-7

updating a group number 35-6

call queuing

configuring 26-37

call waiting

configuration settings 49-55

Cisco CallManager

adding 3-4

benefits 1-2

browsing into 1-2

component versions 3-11

configuration settings (table) 3-8

configuring 3-1

deleting 3-6

finding 3-1

groups

adding 4-4

configuration overview 4-1

configuration settings (table) 4-8

copying 4-6

deleting 4-7

finding 4-2

updating 4-5

introduction 1-1

key features 1-2

more information 1-4

overview 1-1

server configuration 2-1

updating 3-5

Cisco CallManager Administration Guide

audience xxvi

conventions xxviii

organization xxvi

purpose xxv

related documentation xxvii

Cisco CallManager Attendant Console

client configuration settings (table) 26-34

configuration tool settings 26-38

configuring broadcast hunting 26-37

configuring circular hunting 26-37

configuring held icon timers 26-36

configuring system files 26-36

hunt groups

configuration settings (table) 26-24

deleting members 26-22

updating members 26-22

viewing members 26-22

overview 26-1

performance monitors 26-30

pilot points, configuring 26-9

starting TCD 26-26

users, configuring 26-3

using the Attendant Console Configuration Tool 26-37

Cisco CallManager subscriber

removing B-1

Cisco IP Manager Assistant (IPMA)

configuration wizard for proxy line 25-1

Cisco IP Phones

adding 49-4

configuration overview 49-1

configuring 49-2

copying existing 49-7

deleting 49-11

directory numbers 49-39

displaying MAC address 49-3

finding and listing 49-37

resetting 49-8

templates, phone button

configuring 51-1

updating 49-10

Cisco IP Phone Services

adding a service 36-4

adding a service parameter 36-8

configuration settings (table) 36-7

configuring 36-1, 49-31

deleting a service 36-6

deleting a service parameter 36-11

dependency records 36-6

finding a service 36-2

parameter settings (table) 36-12

subscribing 49-31

unsubscribing 49-33

updating 49-32

updating a service 36-5

updating a service parameter 36-10

Cisco IP SoftPhone

user information 53-11

Cisco uOne

MWI device, configuring 40-4

Cisco voice mail

adding a new server and ports 39-1

adding ports 38-4

adding ports with the wizard 39-7

configuring 38-1

configuring message waiting 40-1

configuring port wizard 39-1

configuring profile 42-1

copying ports 38-7

deleting ports 38-5

deleting ports with the wizard 39-9

finding a message waiting number 40-1

finding ports 38-2

port configuration settings (table) 38-8

port wizard device information configuration settings 39-2

port wizard directory number configuration settings 39-3

updating ports 38-6

Cisco voice-mail pilot

configuring 41-1, 41-4

deleting 41-4

finding 41-1

CMLocal date/time group 5-1

component versions 3-11

conference bridges

adding a Cisco IOS device 28-10

adding a Cisco video conference bridge device 28-13

adding a hardware device 28-8

adding a meet-me number pattern 37-5

adding a software device 28-4

Cisco IOS configuration settings (table) 28-12

Cisco video configuration settings (table) 28-15

configuring 28-1

copying a meet-me number pattern 37-4

deleting a conference device 28-17

deleting a meet-me number pattern 37-7

finding 28-2

finding a meet-me number pattern 37-1

hardware configuration settings (table) 28-9

software configuration settings (table) 28-6

updating a conference device 28-16

updating a meet-me number pattern 37-6

updating conference bridge parameters 28-18

conventions xxviii

CTI

find and list CTI route points configuration pane (figure) 44-7

route point configuration pane (figure) 44-2

route points

adding 44-2

configuration settings (table) 44-8

configuring 44-1

deleting 44-4

finding 44-5

modifying 44-3

resetting 44-7

CTI ports

adding 49-4

copying existing 49-7

custom phone button templates

adding 51-4

deleting 51-7

finding 51-2

modifying 51-6

renaming 51-6

updating 51-9

D

date/time groups

adding 5-4

configuration settings (table) 5-7

configuring 5-1

deleting 5-5

finding 5-2

updating 5-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-1

with non-firmware loads 6-4

dependency records

accessing A-3

buttons A-5

Cisco IP Phone Services 36-6

disabling A-2

enabling A-1

enterprise parameter A-1

overview A-1

route filters 17-10

user device profile 45-9

voice-mail pilot numbers 41-4

voice-mail ports 38-5

voice-mail profile 42-3

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-1

device pools

adding 8-4

configuration settings (table) 8-8

configuring 8-1

deleting 8-6

finding 8-2

updating 8-5

device profile default

configuring 46-1

device profile defaults

adding 46-2

configuration settings 46-5

deleting 46-3

subscribing a service 46-4

updating 46-3

device profiles

adding a user 45-4

configuring 45-1

configuring directory numbers for autogenerated device profiles 45-12

deleting a user profile 45-9

finding 45-2

updating a user profile 45-8

updating autogenerated profile 45-10

devices

adding 43-2

Cisco IP Phones

configuration overview 49-1

configuring 49-2

configuring 43-1

defining common characteristics 8-1

gatekeepers, configuring 47-1

gateways 48-1

MWI configuration settings (table) 40-5

restarting or resetting 43-2

trunks, configuring 50-1

with non-default firmware loads 6-4

directory

supported characters 53-5

directory numbers

adding 49-39

call waiting configuration settings 49-55

configuration settings (table) 49-45

configuring 49-39

deleting unassigned 24-4

removing from phone 49-43

updating 49-41

updating unassigned 24-5

document

audience xxvi

conventions xxviii

organization xxvi

purpose xxv

documentation

related xxvii

Domain Name System (DNS) 2-1

E

E1 PRI ports 48-11

enterprise parameters

configuring 9-1

dependency records A-1

extension mobility, user information 53-10

external phone number mask 11-6

external route plan wizard

configuring 23-1

confirming the external route plan 23-10

creating an external route plan 23-2

deleting an external route plan 23-12

entering location information 23-5

finishing the external route plan 23-11

generating the external route plan 23-9

providing gateway information 23-7

providing tenant information 23-4

selecting gateways 23-6

setting the routing options 23-2

F

firmware loads, devices with non-default 6-4

functional groups

adding 55-4

deleting 55-5

described 55-3

updating 55-5

FXO ports 48-8

FXS ports 48-6

G

gatekeepers

adding 47-4

configuration settings (table) 47-8

configuring 47-1

deleting 47-5

finding 47-2

modifying 47-6

resetting 47-7

gateways

adding 48-1

analog access configuration settings (table) 48-60

analog access gateway, adding 48-14

Cisco VG224/VG248 analog gateway, adding 48-15

Cisco VG224/VG248 analog ports, adding 48-15

Cisco VG248 configuration settings (table) 48-64

configuration settings (table) 48-17

configuring 48-1

deleting 48-87

E&M port configuration settings (table) 48-72

E1/T1 configuration settings (table) 48-26

finding and listing 48-75

FSX/FXO configuration settings (table) 48-21

ground start port configuration settings (table) 48-71

H.323, adding 48-13

H.323 configuration settings (table) 48-49

ISDN 48-26

loop start port configuration settings (table) 48-69

MGCP

Cisco IOS, adding 48-3

configuration settings (table) 48-18

FXO ports, adding 48-8

FXS ports, adding 48-6

ports, adding 48-6

T1-CAS ports, adding 48-10

T1 PRI or E1 PRI ports, adding 48-11

modifying 48-86

non-IOS, adding 48-11

port configuration settings (table) 48-65

ports, adding 48-14

POTS port configuration settings (table) 48-66

PRI 48-26

providing gateway information using external route plan wizard 23-7

resetting 48-88

restarting 48-88

searching

by calling search space 48-80

by description 48-77

by device name 48-75

by device pool 48-81

by device type 48-84

by directory number 48-78

by route group 48-83

searching by route pattern 48-78

selecting using external route plan wizard 23-6

T1-CAS configuration settings (table) 48-44

updating 48-89

Global Directory

advanced search 54-3

basic search 54-1

LDAP 54-1

overview 54-1

group call pickup

adding a group number 35-4, 35-5

assigning directory numbers to a group 35-8

configuring 35-1

deleting a group number 35-6

finding a group number 35-2

group configuration settings (table) 35-7

updating a group number 35-6

groups

Cisco CallManager

configuration settings (table) 4-8

configuring 4-1

date/time

configuration settings (table) 5-7

overview 5-1

H

H.323, adding gateways 48-13

held icon timers, configuring 26-36

hunt groups

broadcast

configuring 26-37

circular hunting

configuring 26-37

configuration settings (table) 26-24

configuring 26-18

deleting members 26-22

updating members 26-22

viewing members 26-22

hunt pilots

adding 21-4

configuration settings (table) 21-9

configuring 21-1

copying 21-7

deleting 21-8

finding 21-2

updating 21-6

I

introduction to Cisco CallManager 1-1

IP address 2-1

IP Phones, Cisco

configuration overview 49-1

configuring 49-2

IP Phone Services, Cisco

configuring 49-31

subscribing 49-31

unsubscribing 49-33

updating 49-32

ISDN, gateway configuration 48-26

K

keypad templates, configuring 51-1

L

LDAP parameters 9-1

line groups

adding 18-3

adding devices 18-4

configuration settings (table) 18-10

configuring 18-1

deleting 18-8

finding 18-2

removing devices 18-6

updating 18-7

locations

adding 10-4

configuration settings (table) 10-8

configuring 10-1

deleting 10-5

finding 10-2

resynching bandwidth 10-7

updating 10-5

M

media resource group lists

adding 32-4

configuration settings (table) 32-8

configuring 32-1

copying 32-6

deleting 32-7

finding 32-2

updating 32-5

media resource groups

adding 31-4

configuration settings (table) 31-9

configuring 31-1

copying 31-6

deleting 31-7

finding 31-2

updating 31-5

Media Termination Point (MTP) 29-1

meet-me number patterns

adding 37-5

configuration settings (table) 37-8

configuring 37-1

copying 37-4

deleting 37-7

finding 37-1

updating 37-6

MGCP

Cisco IOS, adding 48-3

FXO ports, adding 48-8

FXS ports, adding 48-6

gateways, adding 48-3

non-IOS gateway, adding 48-11

ports, adding 48-6

T1-CAS ports 48-10

T1 PRI or E1 PRI ports, adding 48-11

MTP

adding 29-4

configuring 29-1

deleting 29-7

finding 29-2

hardware configuration settings (table) 29-10

software configuration settings (table) 29-9

updating 29-6

multilevel administration access (MLA)

adding functional groups 55-4

adding user groups 55-7

adding users to user groups 55-9

assigning privileges to user groups 55-12

deleting functional groups 55-5

deleting user groups 55-8

deleting users from user groups 55-10

described 55-1

enabling 55-2

enterprise parameters, configuring 55-14

exiting 55-15

functional groups 55-3

privileges for a user 55-13

privileges report 55-13

updating functional groups 55-5

user group privileges 55-11

user groups 55-6

MWI

MWI device configuration settings (table) 40-5

MWI device for uOne 40-4

N

nonstandard softkey templates

adding 52-4

adding application softkeys 52-5

finding 52-2

softkey positions 52-6

number patterns, meet-me

adding 37-5

copying 37-4

deleting 37-7

finding 37-1

updating 37-6

O

organization xxvi

overview of Cisco CallManager 1-1

P

parameters

configuring 33-1

configuring for a service 33-2

configuring for MLA 55-14

displaying for a service 33-4

enterprise 9-1

LDAP 9-1

partitions

adding 15-3

configuration settings (table) 15-7

configuring 15-1

deleting 15-5

finding 15-1

searching 15-9

updating 15-4

phone button templates

adding 51-4

configuration settings (table) 51-5

configuring 51-1

deleting 51-7

finding 51-2

modifying 51-6

renaming 51-6

updating 51-9

phones

adding 49-4

Cisco IP Phone Services

adding a service 36-4

adding a service parameter 36-8

configuration settings (table) 36-7

configuring 36-1

deleting a service 36-6

deleting a service parameter 36-11

finding a service 36-2

updating a service 36-5

updating a service parameter 36-10

Cisco IP Phone services

parameter settings (table) 36-12

configuration pane (figure) 49-6

configuration settings (table) 49-13

copying existing 49-7

deleting 49-11

directory numbers, configuring 49-39

displaying MAC address 49-3

find and list pane (figure)

deleting 49-12

resetting 49-9

finding and listing 49-37

resetting 49-8

updating 49-10

pilot points

configuring 26-9

plugins

configuring 56-1

installing 56-2

ports

adding 38-4

copying 38-7

deleting 38-5

finding 38-2

modifying 48-86

updating 48-89

updating Cisco voice mail 38-6

PRI, gateway configuration 48-26

privileges

assigning to user groups 55-12

user groups 55-11

viewing a user's 55-13

viewing report 55-13

R

regions

adding 7-3

configuration settings (table) 7-8

configuring 7-1

deleting 7-6

finding 7-2

updating 7-5

related documentation xxvii

removing

Cisco CallManager subscriber B-1

route/hunt lists

adding 20-4

adding route groups 20-6

changing the order of route groups 20-10

configuring 20-1

deleting 20-11

finding 20-2

removing route groups 20-8

route filters

adding 17-4

adding clauses 17-8

configuration settings (table) 17-7

configuring 17-1

copying 17-6

deleting 17-10

dependency records 17-10

finding 17-2

operators

described (table) 17-15

explained 17-14

removing clauses 17-9

tags

described (table) 17-12

explained 17-11

updating 17-5

route groups

adding 19-3

adding devices 19-4

configuration settings (table) 19-9

configuring 19-1

deleting 19-7

finding 19-2

removing devices 19-5

updating 19-6

route patterns

adding 21-4

configuration settings (table) 21-9

configuring 21-1

copying 21-7

deleting 21-8

finding 21-2

updating 21-6

route plans

confirming using the external route plan wizard 23-10

deleting using the external route plan wizard 23-12

external route plan wizard 23-1

finishing using the external route plan wizard 23-11

generating using the external route plan wizard 23-9

report

configuring 24-1

deleting unassigned directory numbers 24-4

updating unassigned directory numbers 24-5

viewing in a file 24-6

viewing records 24-2

S

searching using Global Directory 54-1

servers

adding 2-4

configuration settings (table) 2-7

configuring 2-1

deleting 2-5

finding 2-2

updating 2-4

service parameters

configuration window (figure) 33-3

configuring 33-1

adding Cisco IP Phone Services 36-8

deleting Cisco IP Phone Services 36-11

updating Cisco IP Phone Services 36-10

configuring for a service 33-2

displaying for a service 33-4

services

Cisco IP Phone configuration settings (table) 36-7

Cisco IP Phone parameter settings (table) 36-12

configuring

adding Cisco IP Phone Services 36-4

deleting Cisco IP Phone Services 36-6

finding Cisco IP Phone Services 36-2

updating Cisco IP Phone Services 36-5

service URL button

adding 49-34

updating 49-36

softkey templates

assigning 52-12

configuring 52-1

deleting 52-10

renaming 52-9

updating 52-11

speed dial

configuration settings (table) 49-30

speed-dial buttons

configuring 49-29

SRST

adding 12-3

configuration settings (table) 12-8

configuring 12-1

copying 12-5

deleting 12-6

finding 12-2

updating 12-4

subscriber

removing B-1

Survivable Remote Site Telephony (SRST)

configuring 12-1

T

T1-CAS ports, adding 48-10

T1 PRI ports 48-11

TCD, starting 26-26

Telephony Call Dispatcher (TCD) 26-26

time zones 5-1

transcoders

configuration settings (table) 30-9

configuring 30-2, 30-4

copying 30-6

deleting 30-8

overview 30-1

updating 30-5

translation patterns

adding 22-4

configuration settings (table) 22-8

configuring 22-1

copying 22-6

deleting 22-7

finding 22-1

updating 22-5

trunks

adding 50-3

configuration settings (table) 50-8

configuring 50-1

deleting 50-4

finding and listing 50-2

modifying 50-6

resetting 50-7

U

unassigned directory numbers

deleting 24-4

updating 24-5

uOne, Cisco

MWI device, configuring 40-4

user configuration

supported characters 53-5

user device profile

dependency records 45-9

user groups

adding 55-7

adding users 55-9

assigning privileges 55-12

deleting 55-8

deleting users 55-10

described 55-6

privileges 55-11

viewing a user's privileges 55-13

viewing privileges report 55-13

user ID

searching 49-28

user information

adding a user 53-2

application profiles 53-7

associating devices to a user 53-8

Automated Attendant 53-9

changing a PIN 53-7

changing a user password 53-6

configuration settings (table) 53-3, 56-3

extension mobility 53-10

new user overview 53-1

SoftPhone, Cisco IP 53-11

V

versions of Cisco CallManager components 3-11

video

conference bridges 28-13

voice gateways 48-1

voice mail

adding a new server and ports 39-1

adding ports 38-4

adding ports with the wizard 39-7

configuring 38-1

configuring message waiting 40-1

configuring port wizard 39-1

configuring profile 42-1

copying ports 38-7

deleting ports 38-5

deleting ports with the wizard 39-9

finding a message waiting number 40-1

finding ports 38-2

port configuration settings (table) 38-8

port wizard device information configuration settings 39-2

port wizard directory number configuration settings 39-3

updating ports 38-6

voice-mail pilot

configuration settings (table) 41-6

configuring 41-1, 41-4

deleting 41-4

finding 41-1

voice-mail pilot numbers

dependency records 41-4

voice-mail ports

dependency records 38-5

voice-mail profiles

configuration settings (table) 42-5

copy 42-2

delete 42-3

dependency records 42-3

find 42-1

list 42-1