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EOL13846
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Attendant Console (CUAC) - Flex 2.0 Enterprise Agreement. The last day to order the affected product(s) is January 13, 2022. The last day to renew or add to an existing subscription is January 13, 2022. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migrate to a CUAC subscription under A-FLEX-3.
The Cisco Collaboration Flex Plan 3.0 Ordering Guide is available at the link below: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
Table 1. End-of-life milestones and dates for the Cisco Unified Attendant Console (CUAC) - Flex 2.0 Enterprise Agreement
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
July 15, 2021 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
January 13, 2022 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
January 13, 2022 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
January 31, 2025 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Additional Information |
| A-FLEX-A-AC-11X |
Attendant Console Advanced Version 11 |
Customers are encouraged to migrate to A-FLEX-CUAC-A under A-FLEX-3 |
| A-FLEX-A-AC-12X |
Attendant Console Advanced Version 12 |
Customers are encouraged to migrate to A-FLEX-CUAC-A under A-FLEX-3 |
| A-FLEX-A-HAAC-11X |
Attendant Console Advanced HA Version 11 |
Customers are encouraged to migrate to A-FLEX-CUAC-A-HA under A-FLEX-3 |
| A-FLEX-A-HAAC-12X |
Attendant Console Advanced HA Version 12 |
Customers are encouraged to migrate to A-FLEX-CUAC-A-HA under A-FLEX-3 |
| A-FLEX-S-AC-11X |
Attendant Console Standard Version 11 |
Customers are encouraged to migrate to A-FLEX-CUAC-S under A-FLEX-3 |
| A-FLEX-S-AC-12X |
Attendant Console Standard Version 12 |
Customers are encouraged to migrate to A-FLEX-CUAC-S under A-FLEX-3 |
Customers are encouraged to migrate to a CUAC subscription under A-FLEX-3.
The Cisco Collaboration Flex Plan 3.0 Ordering Guide is available at the link below: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.