Introduction
This document describes the procedure to manage the various Container services in Cloud Connect, and collect logs from Cloud Connect servers.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- Cloud Connect
- Packaged Contact Center Enterprise (PCCE)
- Unified Contact Center Enterprise (UCCE)
Components Used
The information in this document is based on these software and hardware versions:
- CloudConnect Version: 12.6.2 ES01
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
CLI commands to view containers and their status/configuration
View container status
- utils cloudconnect list
- utils cloudconnect details <container-name>
- show cloudconnect <container-name> config
- show cloudconnect <container-name> status
CLI command to restart Docker Engine
utils service restart Docker Engine
CLI command to stop Container services
- utils cloudconnect stop cherrypoint
- utils cloudconnect stop cloudconnectmgmt
- utils cloudconnect stop dataconn
- utils cloudconnect stop digitalrouting
- utils cloudconnect stop orchestration
CLI command to start Container services
- utils cloudconnect start cherrypoint
- utils cloudconnect start cloudconnectmgmt
- utils cloudconnect start dataconn
- utils cloudconnect start digitalrouting
- utils cloudconnect start orchestration
List and Collect various container logs from the Cloud Connect server using CLI commands
View the available log folders
file list activelog /hybrid/log/ detail
26 Aug,2024 09:00:49 <dir> cherrypoint
26 Aug,2024 09:00:49 <dir> cli
26 Aug,2024 09:00:49 <dir> cloudconnectmgmt
26 Aug,2024 09:00:49 <dir> contm
26 Aug,2024 09:00:49 <dir> dataconn
26 Aug,2024 09:00:49 <dir> digitalrouting
26 Aug,2024 09:00:49 <dir> inventory
Cherrypoint
file list activelog /hybrid/log/cherrypoint/ detail
file get activelog /hybrid/log/cherrypoint/cherrypoint.log
Cloud Connect Management
file list activelog hybrid/log/cloudconnectmgmt/* detail
file get activelog hybrid/log/cloudconnectmgmt/cloudconnectmgmt.log
Contm (Container Manager)
file list activelog /hybrid/log/contm/ detail
file get activelog /hybrid/log/contm/contm.log
DataConn
file list activelog /hybrid/log/dataconn/dataconn.log
file get activelog /hybrid/log/dataconn/dataconn.log
Digital Routing (DR API)
file list activelog /hybrid/log/digitalrouting/* detail
file get activelog /hybrid/log/digitalrouting/digitalrouting.log
Orchestration (Inventory)
file list activelog /hybrid/log/inventory/ detail
file get activelog /hybrid/log/inventory/inventory.log
List and Collect various container logs from the Cloud Connect server using the browser
DataConn
https://<cloud-connect-fqdn>:8445/drapi/common/log/directory/taos-log-a_hybrid_log_dataconn
Digital Routing (DR API)
https://<cloud-connect-fqdn>:8445/drapi/log/digitalrouting
Related Information
CCE Solution Design Guide
PCCE 12.6(2) - Features Guide
UCCE 12.6(2) - Features Guide
Technical Support & Documentation - Cisco Systems
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