Cisco Packaged Contact Center Enterprise 12.6(2)
| Series | Cisco Packaged Contact Center Enterprise |
|---|---|
| Overview | Product Overview |
| Status | Available Order |
|---|---|
| Release Date | 27-APR-2023 |
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Recent Security Notices
- 05-Jun-2024
- 24-Jan-2024
- 23-Aug-2023
- 01-Mar-2023
- 11-Jan-2023
Document Categories
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Data Sheets and Product Information
End-of-Life and End-of-Sale Notices
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- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
English
Security Notices
Field Notices
Security Advisories, Responses and Notices
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise
Release and Compatibility
Compatibility Information
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x)
Cisco Packaged Contact Center Enterprise 12.6(2)
Release Notes
- Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
Reference
Documentation Roadmaps
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- Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
Technical References
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
Install and Upgrade
Install and Upgrade Guides
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- Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
Configuration
Configuration Examples and TechNotes
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- Exchange Self-Signed Certificates in a PCCE 12.6 Solution
Cisco Packaged Contact Center Enterprise 12.6(2)
- Configure ECE to Disable Alternate Engagement Options
- Configure FTP Server on PCCE
- Configure PCCE Outbound Option - Disable Ringback When Transferred to Agent for SIP
- Configure and Troubleshoot CVP Smart License on PCCE 12.5
- Contact Center SSO with Okta Identity Provider
- Implement CA Signed Certificates in a CCE 12.6 Solution
- Integrate Third Party Gadget and User Interface into PCCE
- Understand PCCE Command Execution Pane
Configuration Guides
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Packaged Contact Center Enterprise Related Information
Feature Guides
- Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
Maintain and Operate
End-User Guides
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- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
Cisco Packaged Contact Center Enterprise 12.6(2)
Maintain and Operate Guides
- Administration and Setup Guide for Webex Engage with Contact Center Enterprise (PDF - 767 KB)
- Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2)
Cisco Packaged Contact Center Enterprise 12.6(2)
Maintain and Operate TechNotes
- Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
Cisco Packaged Contact Center Enterprise 12.6(2)
Troubleshooting
Support FAQ
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- Understand Support for Contact Center Components that Use CentOS
Cisco Packaged Contact Center Enterprise 12.6(2)
Troubleshooting TechNotes
- ADFS/IdS Troubleshooting and Common Problems
- Collect Packet Captures on Windows Client and Server OS
- Configure PCCE Local Authorization
- Enhance Database Performance for Contact Center UCCE/PCCE
- Exchange Self-Signed Certificates in a PCCE Solution
- Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen
- Troubleshoot PCCE - How to Restore FQDN of Finesse and CUIC in Inventory Page
- Troubleshoot CVP on SPOG that Shows Out of Sync
- Troubleshoot Certificate Exchange Between CVP 12.5 and PCCE 12.0
- Troubleshoot PCCE 12.0 SPOG File Transfer Failure
- Troubleshoot PCCE Unable To Connect To SideA Or SideB Vmware ESXi Host
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