Introduction
The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:
- Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via “Ask the Expert” webinars, “Success Tips”, Accelerator’s engagements, and training.
- Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level.
- Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and help customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions.
- Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions.
This document provides information about new features in CX Cloud, supported browsers, resources, and known issues. Use this link to access CX Cloud and log in with CCO credentials.
What's New
This section highlights new capabilities that are part of this release:
- Embedded Wireless Controller (EWC) and Mobility Express (ME) assets are now supported by Regulatory Compliance Checks for HIPAA and PCI.
- Enhance overall infrastructure health by determining the trending health of the infrastructure. Measure device risk trends over time, identify the factors contributing to risk and prioritize actions to address any concerns.
- Attach files to support the incident case by generating the “auth token”. Tokens remain valid until the case is active.
- Virus-infected files display additional warnings and information to ensure safer downloads. Infected files are not available for download and are displayed with the prefix “Infected_” for easier identification.
- For a better user experience, Success tips have been introduced for existing Success Tracks, replacing the earlier available UI documentation.
Supported Product Families
This section covers the Optimal Software Versions (OSV) and Automated Fault Management (AFM) supported product families.
Cisco Digital Network Architecture Center (DNAC) Supported Types
Optimal Software Versions Supported Product Families
Routing and Switching
- Cisco Catalyst 2960-C Series Switches
- Cisco Catalyst 2960-CX Series Switches
- Cisco Catalyst 2960-L Series Switches
- Cisco Catalyst 2960-Plus Series Switches
- Cisco Catalyst 2960-X Series Switches
- Cisco Catalyst 2960-XR Series Switches
- Cisco Catalyst 3560-CX Series Switches
- Cisco Catalyst 3650 Series Switches
- Cisco Catalyst 3750-X Series Switches
- Cisco Catalyst 3850 Series Switches
- Cisco Catalyst 4500 Series Switches
- Cisco Catalyst 4500-X Series Switches
- Cisco Catalyst 6500 Series Switches
- Cisco Catalyst 6800 Series Switches
- Cisco Catalyst 9200 Series Switches
- Cisco Catalyst 9300 Series Switches
- Cisco Catalyst 9400 Series Switches
- Cisco Catalyst 9500 Series Switches
- Cisco Catalyst 9600 Series Switches
Wireless
- Cisco 3500 Series Wireless Controllers
- Cisco 5500 Series Wireless Controllers
- Cisco 8500 Series Wireless Controllers
- Cisco Catalyst 9800 Series Wireless Controllers
- Cisco Catalyst 9800 Wireless Controllers for Cloud
Automated Fault Management Syslog Supported Product Families
Routing and Switching
- Cisco Catalyst 9600 Series Switches
- Cisco Catalyst 9300 Series Switches
- Cisco Catalyst 9200 Series Switches
- Cisco Catalyst 9400 Series Switches
- Cisco Catalyst 9500 Series Switches
- Cisco Catalyst 2960-C Series Switches
- Cisco Catalyst 2960-CX Series Switches
- Cisco Catalyst 2960-L Series Switches
- Cisco Catalyst 2960-X Series Switches
- Cisco Catalyst 2960-XR Series Switches
- Cisco Catalyst 3560-CX Series Switches
- Cisco Catalyst 3650 Series Switches
- Cisco Catalyst 3850 Series Switches
- Cisco Catalyst 4500 Series Switches
- Cisco Catalyst 4500-X Series Switches
- Cisco Catalyst 6500 Series Switches
- Cisco Catalyst 6800 Series Switches
- Cisco 4000 Series Integrated Services Routers
Wireless
- Cisco 5500 Series Wireless Controllers
- Cisco 8500 Series Wireless Controllers
- Cisco 3500 Series Wireless Controllers
- Cisco Catalyst 9800 Series Wireless Controllers
- Cisco Catalyst 9800 Wireless Controllers for Cloud
Aironet Access Points
- Cisco Aironet 1800 Series
- Cisco Aironet 4800 Access Points
- Cisco Aironet 1850 Series Access Points
- Cisco Aironet 1830 Series Access Points
- Cisco Aironet 3800 Series Access Points
- Cisco Aironet 1815 Series Access Points
- Cisco Aironet 2800 Series Access Points
Note: Signatures supported for Routing & Switches, Wireless product series only.
Supported Browsers
The following browsers (latest official release) are recommended for an optimal CX Cloud experience.
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Resolved Defects
This section lists all defects resolved as a part of this release:
| Identifier |
Headline |
| CSCvz49161 |
Recommendations were not getting generated for 3k devices though the candidate releases were available with better risk scores. |
| CSCvz57749 |
WEM published handouts and datasheet docs were not reaching CX Cloud. |
| CSCvz57957 |
ACC 1-on-1 Request was failing with 500 error. |
| CSCvz61479 |
Scan scheduled in IST time was triggering in GMT time zone for the same time. |
| CSCvz63301 |
CX-DNAC-Frey: FES entitlement API was failing while initiating bug IC scans, Status code:400. |
| CSCvz64263 |
CX-DNAC-Frey: Two different groupId were created for CX customer in Iron bank who first connected in BT DNAC, then on-boarded in CX Cloud portal and did day-0 though it should be one when customer onboarded from CX cloud portal. |
Known Defects
This section lists all known defects in this release.
| Identifier |
Headline |
| CSCvz80195
|
Scan status is displaying as failed in assets 360 view page for never scanned assets |
| CSCvz86293 |
ACC Feedback notifications are not updated in Lifecycle when ACCs get completed. |
| CSCvz86744 |
Notice duplicate violation get listed for ME and EWC devices as command response throwserror |
| CSCvz87705
|
Top Contributing factors are varying for each weekly pipeline execution even when there are no changes in the device configuration. |
| CSCvz87735 |
Bulk approval functionality is not working in the pagination i.e. no response on clicking the "Approve all" and "Deny all" buttons under Partner 360'tab. |
| CSCvz89197 |
The risk trends pipeline is failing and displaying error banner message for some of product IDs instead of displaying thier data on CX Cloud. |
| CSCvz90292 |
Cancellation for registered ATX failing intermittently with 'Error fetching Cisco Okta Access Token'. |
| CSCvz91757 |
Color code for Risk is not displayed in assets with crash risk similar assets screen |
| CSCvz92930
|
The default image is appearing in ATX and ACCs instead of user-defined thumbnail in CX Cloud (uploaded from PX Cloud). |
| CSCvz94501
|
Advisories count is not matching with Assets 360 view and Assets list view. |
| CSCvz97409 |
The case count value is changing after selecting the Case Carousel tab. |
Resources
The resources in this section are used in the CX Cloud portal:
CX Cloud Support Site
To learn more about CX Cloud documentation, visit Cisco CX Cloud Agent where you can view the portal overview video, latest and previous releases, downloads, and community pages.
Submit Your Comments/Ideas
Your input matters to us, and we want to include it in the CX Cloud to enhance your experience! Click here to submit ideas or other feedback.
Customer Feedback Included
We heard you and your feedback is now included in CX Cloud. Read on to see what made it to the portal.
- Now users can efficiently manage the assets as assets with "Active" install status are only displayed in CX Cloud for telemetry.
- Telemetry for Meraki now includes Meraki Cameras for increased visibility across Meraki assets.
- User can view if the email notifications are enabled for faults directly from the fault catalog column.
Feedback