CX Cloud Release Notes April 2023

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Updated:April 21, 2023
Document ID:CX220408

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    Overview

    The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:


    • Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training


    • Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level


    • Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions


    • Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions


    This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.

    What’s New

    The Release Notes in this section detail features that will be available as part of the April 2023 release.

    Supported Cisco DNA Center Versions for CX Cloud Agent

    CX Cloud Agent now supports Cisco DNA Center versions 2.3.3.6 and 2.3.5.0, along with previously supported versions.

    The CX Cloud Agent Guide has been updated to include the newly supported versions.

    Redesigned Advisories Tiles

    The CX Cloud Advisories tile has been redesigned such that customers can now access all subcategories and filters through the left navigation. Additionally, customers can view table data immediately when the header or pagination is updated for Security Advisories, Field Notices and Priority Bugs tabs.

    Deleting Case Related Files

    Customers can now delete support cases-related files from the Case details view in CX Cloud.

    Resolved Defects

    There are no resolved defects for this release.

    Known Defects

    There are no known defects for this release.

    Revision History

    Revision Publish Date Comments
    1.0
    21-Apr-2023
    Initial Release

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