CX Cloud Release Notes August 2023

Available Languages

Download Options

  • PDF     (20.7 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (79.5 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (64.2 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:August 21, 2023
Document ID:CX220837

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Overview

    The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:


    • Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training


    • Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level


    • Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions


    • Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions


    This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.

    What’s New

    The Release Notes in this section detail features that will be available as part of the August 2023 release.

    ATX Registration

    CX Cloud has been enhanced such that users can now register for and cancel Adoption Lifecycle’s Ask-the-Expert (ATX) sessions with or without presenter information. Previously, presenter information was required to register for or cancel sessions.

    Deleted Crash Files

    Crashed Assets (Insights) in CX Cloud has been updated to disable the Download, Delete, and Retry options for crashed assets files following the 30-day retention and deletion of the file.

    Cases Virtual Assistant Removed

    The Cases Virtual Assistant previously available to customers in the Americas region has been removed from CX Cloud and is no longer available as of the August 2023 release.

    Defects

    Resolved Defects

    There are no resolved defects to report in this release.

    Known Defects

    This section lists known defects in this release.

    Identifier

    Headline

    CSCwh06373

    Currently in CX Cloud, software suggestions shown as "Yes" in the Insights > Software page do not display the optimal software version banner in the detail view.

    CSCwh07810

    CSCwh12923

    Currently in CX Cloud, optimal software versions are not available for the following product families resulting in the software profiles displaying as “No”.

    ·       Cisco Catalyst 9200 Series Switches

    ·       Cisco Catalyst 9300 Series Switches

    ·       Cisco Catalyst 9600 Series Switches

    ·       Cisco Catalyst 9400 Series Switches

    ·       Cisco Catalyst 9800 Series Wireless Controllers

    CSCwh09097

    CX Cloud customers are currently unable to create asset groups with a .csv file.

    Revision History

    Revision Publish Date Comments
    1.0
    22-Aug-2023
    Initial Release

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco