Overview
The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:
- Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training
- Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level
- Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions
- Expert Resources: One-stop experience for all available architectures and Cisco products with acess to strategic expert advice on detailed design and validation as well as industry-specific solutions
This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.
What’s New
The Release Notes in this section detail features that will be enabled as part of the August 2024 release.
Scanning and Searching for Assets
CX Cloud mobile users can now locate an asset by scanning its serial number barcode in the Assets tab. Selecting the Barcode icon in the Search assets field initiates a scan and displays results if the asset is part of the existing portfolio inventory.
Note: Scans are only available for GS1-128 barcodes.
Insights Enhancements
Exporting Waivers and Assets
Campus Network and Cloud Network customers can now export the list of waivers and associated assets with the new Export button in the Insights > Compliance > Waivers tab. Asset Name and Asset Group display as “All” when waivers are created for all assets.
Stale Fabric Indicators
The Rules Passed view in the Insights > Compliance > Rules tab has been updated for Cloud Network customers to include stale fabric counts, which are visible when hovering over stale fabric indicators. Additionally, the Rules Passed detail view now displays stale fabric counts as a banner and can be viewed by hovering over the stale fabric indicator in the Passed Fabrics tab.
End of Life Milestones Added
Campus Network and Cloud Network customers can now view End of Life milestone release dates by expanding the row of a desired release in the Insights > Software Group detail view > Release Summary tab, helping them to keep their network up to date.
Assets & Coverage Enhancements
New End of Life Filters
The Hardware End of Life and Software End of Life tabs in the Assets & Coverage tile can now be filtered by Asset Group and Product Family.
New Assets Tooltips
The Assets & Coverage tile now features tooltips that display when hovering over the Hardware End of Life and Software End of Life tabs. These tooltips offer clarity regarding the published End of Life bulletins for an asset’s product ID or software version.
Cases Enhancements
Enhanced Cases Filters
Customers now have new options for the Last Updated and Total Time Opened filters in All Open Cases and My Open Cases. Additionally, the Closed Date filter in Closed Cases now allows customers to filter for time periods up to one year in the past.
Enhanced Cases List View
The Cases tile has been modified to display My Open Cases by default instead of All Open Cases. Instead of all open cases, the case number count shown in the Cases tile header now reflects cases opened by the user currently logged in and the case number count in the Cases panel of the Today tile has been removed from the View all open cases link.
Defects
There are no Resolved or Known issues to report as part of this release.
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