PX Cloud Release Notes September 2023

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Updated:September 27, 2023
Document ID:CX220926

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Overview

    Partner Experience (PX) Cloud is a portal for Cisco Partners to connect with Cisco and their Customers that includes unified dashboards, Partner Offers, learnings, and more. PX Cloud allows Partners to identify opportunities to extend their service offerings by accessing a customer's CX Cloud information. PX Cloud also provide a comprehensive set of APIs that allows partners to integrate our insights into their Customer Success practice tools.

    After onboarding, navigate to PX Cloud and log in using CCO (Cisco ID) credentials.

    What's New

    New Partner Communities Added

    New communities have been added to the recently enhanced Learning page allowing Partners to view recent posts from the Partner CX Community and the Partner Resources Community and to cross launch to these community sites.

    New Today Tile

    The Today tile in PX Cloud has a new look!

    • The Customer & Contracts, Customer Distribution, and Top 10 Customers by Total Contract Value sections have been combined under the new Customer Portfolio panel where Top 10 Customers by Total Contract Value has been renamed to Top Customers and Customer Distribution has been renamed to Top Offers.
    • Bookings and Upcoming Renewals are now together under the new Bookings & Renewals panel.
    • The Sessions Delivered, Published Offers, and Engagement sections can now be found in the new Offer Engagement panel.

    All functionality remains the same.

    Defects

    Resolved Defects

    The following PX Cloud defects have been resolved.

    Identifier

    Headline

    CSCwf88937

    Previously in PX Cloud, Customer Success Managers (CSMs) received a “Not Authorized” error when accessing unpublished Accelerator or Ask the Expert offers. This has been resolved and CSMs can access unpublished offers without issue.

    CSCwh41240

    Previously in PX Cloud, the Service Contracts count in the Customer Portfolio section of the Today tile did not match the Service Contracts count on the Customers tile. This issue has been resolved and the correct count displays as expected.

    Known Defects

    The following known defects are actively being worked on in PX Cloud.

    Identifier

    Headline

    CSCwh40361

    Currently in PX Cloud, Hybrid Cloud data does not display in the Top Offers panel of the Today tile for Success Tracks and Hybrid Cloud as a Service Partners.

    Revision History

    Revision Publish Date Comments
    2.0
    27-Sep-2023
    Initial release
    1.0
    26-Sep-2023
    Initial Release

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