Release Notes for Cisco Vision Dynamic Signage Director (Cisco StadiumVision Director) Release 5.0
Key Considerations for This Release
System Requirements for Cisco Vision Dynamic Signage Director Release 5.0
Browser and Flash Player Support
Cisco Vision Dynamic Signage Director Server Support
Product IDs in Cisco Vision Dynamic Signage Director Release 5.0 for Software Licenses
Virtualized Server Environment Support
Cisco Vision Dynamic Signage Director Remote Server Support
Cisco Unified Communications Support
Commerce Integration Systems Support
Media Controller Systems Support
Touch Screen Devices and Controller Support
TV Qualification for HDMI CEC Control of TV Power On/Off
Unsupported Hardware in Cisco Vision Dynamic Signage Director Release 5.0
Security Information and Advisories for Cisco Vision Dynamic Signage Director Release 5.0
Feature Summary by Media Player Model
Internationalization and Localization
Language Packs for Localization
New and Changed Information in Cisco Vision Dynamic Signage Director Release 5.0
Automatic Proof of Play Export
Media Player Enhancements and Information
Multicast Video Scaling for SV-4K and DMP-2K Media Players
Multicast Video Tune-In Timeout Default Value Change
Portrait Mode Content Renditions for SV-4K and DMP-2K Media Players
TV Control Using HDMI CEC for SV-4K and DMP-2K Media Players
WiFi Network Connectivity on the SV-4K
Improved Handling of Duplicate DMP IP Addresses
TUI Enhancement: Disk Speed Test
Venue Administrator RBAC Enhancement
Video Upload Support for Files Up to 4 GB in Size
Installation Requirements for Licensing Compliance
Cisco Vision Dynamic Signage Director Remote OVF Deployment
Important Migration and Upgrade Notes
Installation and Upgrade Files
Deployment Guidelines for the SV-4K and DMP-2K Media Players
Deployment Guidelines for the SV-4K Media Player
Deployment Guidelines for the DMP-2K Media Player
Firmware Configuration for the SV-4K and DMP-2K Media Player
Firmware Download for the SV-4K and DMP-2K Media Player
Media Player Maintenance Recommendations
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1212
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1110
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1022
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-909
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-820
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709
Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-605
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-526
Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-526
CSCve00267—In Control Panel UI multi-select unlink operation not all items succeed.
CSCvd80879—Deleting content false Pop-up message displayed.
CSCva47132—Widget designer preview doesn’t accurately portray SV-4K display.
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-421
Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-421
CSCvd30791—Localization defect summary for 5.0 GA release.
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-320
Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-320
CSCvc10647—Assigning and removing permissions to multiple users in a theme is not reliable.
CSCva11351—Deleted locations appear in dashboard after deletion from control panel.
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-235
Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-235
CSCvb51963—Existing Script validation errors in the Schedule UI are empty.
CSCvb39730—Data integration breaks when source URL contains “{.”
CSCvb39671—Channel does not exit through channel guide (IR and IP Phone).
CSCva11351—Deleted locations appear in Dashboard after deletion from Control Panel.
CSCuz65985—Editing single occurrence in a recurring event keeps earlier event intact.
CSCux63108—Common widget not showing up in different state.
Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-123
Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-123
CSCva71847—Dashboard TV health status should show red when HDMI cable is unplugged.
CSCva71831—DMP stops all CEC communication when LG TV is turned off via remote.
CSCva71817—Dashboard TV health should show red when CEC TV fails to respond to power queries.
CSCva65713—Unable to communicate to DMP when wifi flag is set from Yes to No via POE.
CSCva64681—IR remote change channel delay before display banner appears.
CSCva61251—List of published albums are not displayed in the start album action of the script.
Related Documentation and Resources
Cisco Vision Dynamic Signage Director Documentation Go URL
Cisco Vision Dynamic Signage Director Documentation Summary
Cisco Vision Dynamic Signage Director Documentation Notifications
Cisco Vision Dynamic Signage Director Documentation Team Email Contact Information
Obtaining Cisco Product Documentation
Service and Support for Cisco Vision Dynamic Signage Director
RMA Process for the SV-4K and DMP-2K Media Player
Cisco Vision Dynamic Signage Director (Cisco StadiumVision Director) Release 5.0.0-1212 Service Pack 9
Cisco Vision Dynamic Signage Director Remote (Cisco StadiumVision Director Remote) Release 5.0.0-8
Release 5.0.0-1212 (SP9) is available. We strongly recommend you upgrade to Release 5.0.0-1212 (SP9) from Cisco Vision Dynamic Signage Director Release 5.0.0-1110 (SP8). The following updates were made: ■This release includes security updates and other fixes. It uses DMP firmware 6.2.166.2. ■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1212 |
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Release 5.0.0-1110 (SP8) is available. We strongly recommend you upgrade to Release 5.0.0-1110 (SP8) from Cisco Vision Dynamic Signage Director Release 5.0.0-1022 (SP7). The following updates were made: ■This release includes security updates and other fixes. It uses DMP firmware 6.2.166.2. ■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1110 |
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Release 5.0.0-1022 (SP7) is available. We strongly recommend you upgrade to Release 5.0.0-1022 (SP7) from Cisco Vision Dynamic Signage Director Release 5.0.0-909 (SP6). The following updates were made: ■This release includes security updates and other fixes. It uses firmware 6.2.166.2. ■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1022. |
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Release 5.0.0-909 (SP6) is available. We strongly recommend you upgrade to Release 5.0.0-909 (SP6) from Cisco Vision Dynamic Signage Director Release 5.0.0-820 (SP5). The following updates were made: ■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-909. |
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Release 5.0.0-820 (SP5) is available. We strongly recommend you upgrade to Release 5.0.0-820 (SP5) from Cisco Vision Dynamic Signage Director Release 5.0.0-709 (SP4). The following updates were made: ■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709. |
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Release 5.0.0-709 (SP4) is updated. The following updates were made: ■Defect CSCva71831 was fixed in firmware 6.2 only. See Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709. ■Typo in Caveats section for first bullet item: Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-605. |
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Release 5.0.0-709 (SP4) is updated. Release 5.0.0-709 (SP4) is considered a mandatory upgrade from Cisco Vision Dynamic Signage Director Release 5.0.0-605 (SP3). The following updates were made: ■Firmware Configuration for the SV-4K and DMP-2K Media Player ■Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709 DMP firmware 6.2.166.1 addresses security concerns and adds reliability improvements that were available after the first posting. It also includes performance improvements in HTML rendering. |
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Release 5.0.0-709 (SP4) is announced. Release 5.0.0-709 (SP4) is considered a mandatory upgrade from Cisco Vision Dynamic Signage Director Release 5.0.0-605 (SP3). The following updates were made: ■Key Considerations for This Release ■Added Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709. |
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Release 5.0.0-605 (SP3) is announced. This update is recommended as required for those sites impacted by the defects resolved by the release. The following updates were made: ■Key Considerations for This Release ■Added Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-605. |
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Revised description of CSCvd80879—Deleting content false Pop-up message displayed.. |
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The following updates were made: ■Release 5.0.0-526 (SP2) is announced as a mandatory upgrade path from SP1. ■Updated production firmware version 6.1.105 applies to Release 5.0.0-421 (SP1) and later releases in: –Firmware Configuration for the SV-4K and DMP-2K Media Player. ■Troubleshooting tool for virtual environments in TUI Enhancement: Disk Speed Test. ■New Management Dashboard and CCM functionality is added for the Venue Administrator in Venue Administrator RBAC Enhancement. ■Added Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-526 and Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-526. |
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The following updates were made: ■Under Cisco Vision Dynamic Signage Director Server Support, revised Note to strongly recommend virtual environments for future releases and removed statement about Release 5.0 as the last release to support upgrades on the Platform 3 server hardware. ■Revised two outdated links to the Cisco Connected Stadium Design Guide to point to location on Cisco.com (authorized partners only). |
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Updates for Cisco Vision Dynamic Signage Director Release 5.0.0-421 (SP1) and Cisco Vision Dynamic Signage Director Remote Release 5.0.0-8 including: ■Introduction of new SV-4K/DMP-2K firmware version (6.1.105) for SP1 only. ■Revised Key Considerations for This Release. ■Introduction of language pack support for Release 5.0.0-421, with the addition of Japanese (jp_JN). ■Added Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-421 and Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-421. |
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The following updates were made: ■Revised description for new dmp.powerQueryByCEC command in TV Control Using HDMI CEC for SV-4K and DMP-2K Media Players. ■Revised headline for CSCvc13064 in Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-320 |
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Updates for Cisco Vision Dynamic Signage Director Release 5.0.0-320 and Cisco Vision Dynamic Signage Director Remote Release 5.0.0-7. |
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The following updates were made: ■Added footnote clarification to the minimum VRAM requirement of 32 GB in Table 8. ■Added more information to Multicast Video Scaling for SV-4K and DMP-2K Media Players. ■Changed CSCva71831—DMP stops all CEC communication when LG TV is turned off via remote. to no workaround. |
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■Key Considerations for This Release
■System Requirements for Cisco Vision Dynamic Signage Director Release 5.0
■Security Information and Advisories for Cisco Vision Dynamic Signage Director Release 5.0
■Feature Summary by Media Player Model
■Internationalization and Localization
■New and Changed Information in Cisco Vision Dynamic Signage Director Release 5.0
■Related Documentation and Resources
■Service and Support for Cisco Vision Dynamic Signage Director
Beginning in Release 5.0, Cisco StadiumVision Director is part of a new and expanded solution offer called Cisco Vision. Cisco StadiumVision Director is enhanced to support the new Cisco Vision solution and is renamed to Cisco Vision Dynamic Signage Director.
This document provides information about all releases of Cisco Vision Dynamic Signage Director Release 5.0 for the Cisco Vision solution. It includes hardware and software requirements, new and changed features, installation and upgrade information, known issues, and defects.
This document is for network and system administrators as well as technical field engineers who are responsible for designing and deploying the Cisco Vision solution. Readers of this document should be familiar with basic IP networking technology and the Cisco Vision solution.
Note: This section provides a highlight of several important considerations for Cisco Vision Dynamic Signage Director Release 5.0. Please read the entire release note to obtain all relevant information for the release.
Caution: If you are upgrading from Release 5.0.0-235 to Release 5.0.0-320, and you have already installed an SV-4K with WiFi enablement, then you must re-provision that SV-4K again over a hard-wired connection so that the WiFi configuration persists. After the re-provision, the WiFi configuration for the DMP is preserved.
■We strongly recommend you upgrade to Release 5.0.0-1212 (SP9) from Cisco Vision Dynamic Signage Director Release 5.0.0-1110 (SP8). For your convenience, the supported firmware for DMP 4310: 5.4.(1)RB(2P) b4652 (no change) and for DMPs SV-4K/DMP-2K: 6.2.166.2 ( no change).
■We strongly recommend you upgrade to Release 5.0.0-1110 (SP8) from Cisco Vision Dynamic Signage Director Release 5.0.0-1022 (SP7). For your convenience, the supported firmware for DMP 4310: 5.4.(1)RB(2P) b4652 (no change) and for DMPs SV-4K/DMP-2K: 6.2.166.2 ( no change).
■We strongly recommend you upgrade to Release 5.0.0-1022 (SP7) from Cisco Vision Dynamic Signage Director Release 5.0.0-909 (SP6). For your convenience, the supported firmware for DMP 4310: 5.4.(1)RB(2P) b4652 (no change) and for DMPs SV-4K/DMP-2K: 6.2.166.2.
■We strongly recommend you upgrade to Release 5.0.0-909 (SP6) from Cisco Vision Dynamic Signage Director Release 5.0.0-820 (SP5). For your convenience, the supported firmware for DMP 4310: 5.4.(1)RB(2P) b4652 (no change) and for DMPs SV-4K/DMP-2K: 6.2.166.1 (no longer supports 6.1.105).
■We strongly recommend you upgrade to Release 5.0.0-820 (SP5) from Cisco Vision Dynamic Signage Director Release 5.0.0-709 (SP4). For your convenience, the supported firmware for DMP 4310: 5.4.(1)RB(2P) b4652 (no change) and for DMPs SV-4K/DMP-2K: 6.2.166.1 (no longer supports 6.1.105).
■Release 5.0.0-709 (SP4) is considered a mandatory upgrade from Cisco Vision Dynamic Signage Director Release 5.0.0-605 (SP3). For your convenience, the supported firmware for DMP 4310: 5.4.(1)RB(2P) b4652 (no change) and for DMPs SV-4K/DMP-2K: 6.1.105 (no change).
■Release 5.0.0-605 (SP3) is required only for those sites impacted by Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-605. No DMP firmware changes are required with this upgrade.
■Release 5.0.0-526 (SP2) is a mandatory upgrade from Release 5.0.0-421 (SP1). No DMP firmware changes are required with this upgrade.
■Release 5.0.0-421 (SP1) is considered a mandatory upgrade from Cisco Vision Dynamic Signage Director Release 5.0.0-320 (GA).
■When you upgrade to Release 5.0.0-421 (SP1), you must also upgrade your SV-4K and DMP-2K firmware to version 6.1.105. Earlier Cisco Vision Dynamic Signage Director 5.0 releases are supported by production firmware version 6.1.96.
■Language packs are available beginning in Release 5.0.0-421 (SP1), including the introduction of Japanese language support.
■Some features might be introduced during early releases of Cisco Vision Dynamic Signage Director Release 5.0 to support additional functionality coming later in the Cisco Vision solution.
For example, the new Automatic Proof of Play Export feature is introduced in Cisco Vision Dynamic Signage Director Release 5.0, to support export of PoP report data to an external server. However, unified reporting for both in-suite and mobile PoP is not currently available.
■The recommended reboot period for maintenance of the DMP-2K has changed from 5 days to weekly in Release 5.0.0-235 and later releases.
■Portrait mode content renditions on the SV-4K and DMP-2K are released for production in Release 5.0.0-235 and later releases.
■Cisco Vision Dynamic Signage Director Remote is first supported with Release 5.0.0-320. It is not included in Release 5.0.0-123 or Release 5.0.0-235.
■Release 5.0 is the last release to support the Cisco DMP 4310G. After Release 5.0, you will need to upgrade to the newer DMP models to install future Cisco Vision Dynamic Signage Director releases.
This section describes the hardware and software supported by the Cisco Vision solution for Cisco Vision Dynamic Signage Director Release 5.0. It includes the following topics:
■Browser and Flash Player Support
■Cisco Vision Dynamic Signage Director Server Support
■Cisco Unified Communications Support
■Commerce Integration Systems Support
■Media Controller Systems Support
■Touch Screen Devices and Controller Support
■TV Qualification for HDMI CEC Control of TV Power On/Off
You can use an Apple Mac or Microsoft Windows PC or laptop to access Cisco Vision Dynamic Signage Director Release 5.0.
Table 2 describes the browser software versions that have been tested with Cisco Vision Dynamic Signage Director Release 5.0, with the corresponding Flash player support.
Cisco Vision Dynamic Signage Director Release 5.0 supports three models of digital media players (DMPs):
Note: Release 5.0 is the last release to support the Cisco DMP 4310G. After Release 5.0, you will need to upgrade to the newer DMP models to install future Cisco Vision Dynamic Signage Director releases.
The DMP firmware image is not bundled with the Cisco Vision Dynamic Signage Director software. You must download the firmware image separately at the software download center site.
Table 3 describes the Cisco Digital Media Player (DMP) hardware and firmware supported in Cisco Vision Dynamic Signage Director Release 5.0.
Note: DMP-4310G Version 5.4.1 and later supports MP4 (H.264 encoded only) video files and adds support for ELO IntelliTouch+ technology.
To download the DMP-4310G Version 5.4.1RB2P firmware, go to the Cisco Digital Media Players product page for the Cisco DMP 4310G:
http://www.cisco.com/c/en/us/support/video/digital-media-player-4310g/model.html
1. Click the Downloads tab and then Digital Media Player (DMP) System Upgrades.
2. Go to All Releases > 5 > 5.4.1_RB_2P.
3. Click Download to get the 5.4.1_RB2_2P_FCS_4310.fwimg file.
For information about how to upgrade the DMP firmware, see the “Upgrading the Cisco DMP 4310G Firmware” module of the Cisco StadiumVision Director Software Installation and Upgrade Guide.
The DMP-2K Media Player is introduced in Cisco StadiumVision Director Release 4.1. The DMP-2K has a smaller form-factor and supports less storage and fewer features than the SV-4K, including support of a maximum HD resolution of 1080p. For more information, see the Feature Summary by Media Player Model.
Note: For more information about deployment and firmware installation, see also the Deployment Guidelines for the SV-4K and DMP-2K Media Players.
The DMP-2K supports the same firmware versions as the SV-4K media player.
Table 4 describes the DMP-2K hardware and firmware supported in Cisco Vision Dynamic Signage Director Release 5.0. SP7
DMP-2K-WW-K93 |
–6.1.96 (Release 5.0.0-320 and earlier) –6.1.105 (Release 5.0.0-421 SP1 and later) |
The SV-4K media player is a fan-less, solid-state, commercial digital media player that supports new technology standards. In addition to support of 4K video resolution, the SV-4K enhances the capabilities of the Cisco solution by adding support for WiFi, dual video regions, an enhanced processor, improved video wall and virtual ribbon board synchronization, and an HTML5 runtime environment.
For more information about the software features supported by the SV-4K media player, see the Feature Summary by Media Player Model.
Note: For more information about deployment and firmware installation, see also the Deployment Guidelines for the SV-4K and DMP-2K Media Players.
Table 5 describes the SV-4K hardware and firmware supported in Cisco Vision Dynamic Signage Director Release 5.0.
Cisco Vision Dynamic Signage Director supports upgrades from Release 4.1 to Release 5.0 software on the Platform 3 server hardware. Software versions prior to Release 4.1 must be upgraded serially to the supported 4.1 version before upgrading to Release 5.0. For more information, see the Upgrade Paths.
Note: For future releases of Cisco Vision Dynamic Signage Director, installation in a virtual server environment is strongly recommended.
New installations of Cisco Vision Dynamic Signage Director Release 5.0 are supported in a virtual server environment using Cisco Systems or other third-party hardware.
Note: Use the Cisco Commerce Workspace (CCW) tool when placing Cisco StadiumVision orders at:
https://apps.cisco.com/Commerce/home.
In Cisco Vision Dynamic Signage Director Release 5.0, the Cisco Vision Dynamic Signage Director software, video management, and display licenses are unbundled. This allows you to purchase hardware separately for the Cisco Vision Dynamic Signage Director server and install Cisco Vision Dynamic Signage Director software in a virtual environment (for more information, see the Virtualized Server Environment Support.)
Table 6 provides information about the supported product IDs for Cisco Vision Dynamic Signage Director and related software.
Cisco Vision Dynamic Signage Director Display License (SV-4K & DMP-2K)
4.
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Table 7 describes the Cisco Vision Dynamic Signage Director server hardware and software supported and tested in Cisco Vision Dynamic Signage Director Release 5.0.
Note: Table 8 identifies minimum tested versions of CIMC/BIOS with Cisco Vision Dynamic Signage Director. These should not be interpreted as the required versions that you must run. As long as your server CIMC/BIOS firmware is at this minimum tested version or later, no change is required to operate Cisco Vision Dynamic Signage Director.
The table also documents the latest firmware versions that are currently available for download and have been successfully tested in Release 5.0.
Minimum Tested CIMC/BIOS Firmware
5
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SV-DIR-DIRECTOR-K9
6
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For details about all supported upgrade paths, see the
Upgrade Paths.
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Note: For more information about verifying and upgrading the Cisco UCS Server firmware on the Platform 3 server, see “Appendix C: CIMC Configuration and Firmware Upgrade Guidelines on the Cisco UCS C220 Server” in Cisco Vision Software Installation and Upgrade Guide: Dynamic Signage Director (StadiumVision Director) Release 5.0 .
Cisco Vision Dynamic Signage Director is designed to run in a modern virtual machine (VM) environment, such as VMware’s vSphere. You can use another Cisco device or third-party server to run the Cisco Vision Dynamic Signage Director software.
Follow the requirements in this section to be sure that your virtual environment meets the minimum and tested specifications.
This section includes the following topics:
■Minimum Virtual Machine System Requirements for Cisco Vision Dynamic Signage Director
■VMware vSphere Tested Versions for Cisco Vision Dynamic Signage Director
Be sure that your configuration meets the minimum system requirements in Table 8 and supports a VMware virtual machine environment with a compatible vSphere version (See VMware vSphere Tested Versions for Cisco Vision Dynamic Signage Director.)
Note: Cisco Vision Dynamic Signage Director servers are meant to be physically located close to the DMPs that they operate with, and communicating to the players over a LAN. For information about installation-related licensing compliance, see the Installation Requirements for Licensing Compliance.
Virtual CPUs
7
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32 GB
8
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Table 9 provides additional information about the tested VM hardware and OS specifications that you should use when configuring a virtual machine to support Cisco Vision Dynamic Signage Director.
Cisco Vision Dynamic Signage Director has been tested with VMware vSphere Version 5.5 using the minimum requirements described in Table 8. Other versions should work, but they have not been tested.
Note: Any VMware license that does not allow your virtual machine to be set to the minimum requirements described in Table 8 is not supported.
For more information about installing Cisco Vision Dynamic Signage Director servers, see Cisco Vision Software Installation Guide: Dynamic Signage Director (StadiumVision Director) Release 5.0.
Be sure that you consider the following restrictions before you configure a virtual server environment for Cisco Vision Dynamic Signage Director:
■Migrating to a virtual environment on your existing Platform 2 or Platform 3 servers is not supported. For more information, see the Important Migration and Upgrade Notes.
■When using a virtual server environment, Cisco Technical Support only provides support for the Cisco Vision Dynamic Signage Director software. No support is provided for third-party hardware or the virtual OS environment installed by the customer.
■The required configuration is for a dual virtual server environment to support a primary and backup server using the standard Cisco Vision Dynamic Signage Director backup/restore and failover tools.
■Cisco has not tested and does not provide support for any VMware tools in a Cisco Vision Dynamic Signage Director system. If your site chooses to use backup, recovery or other tools outside of the Cisco Vision Dynamic Signage Director software to manage your virtual servers, then you accept the risks and responsibility associated with securing your data.
Note: Cisco Vision Dynamic Signage Director Remote is supported by the Cisco DMP 4310G only.
You can use your own server or install a Cisco UCS C22 serverTable 10 and supports a VMware virtual machine environment with a compatible vSphere version (See VMware vSphere Tested Versions for Cisco Vision Dynamic Signage Director Remote.)
Note: Cisco Vision Dynamic Signage Director Remote servers are meant to be physically located close to the DMPs that they operate with, such as at the remote venue edge, and communicating to the players over a LAN. For information about installation-related licensing compliance, see the Installation Requirements for Licensing Compliance.
Cisco Vision Dynamic Signage Director Remote has been tested with VMware vSphere Version 5.5 using the minimum requirements described in Table 10. Other versions should work, but they have not been tested.
Table 11 describes the Cisco Vision Dynamic Signage Director headend hardware and software supported in Cisco Vision Dynamic Signage Director Release 5.0.
For the most up-to-date information, refer to the Recommended Equipment Lists documented in the
Cisco Vision Dynamic Signage Solution Operation and Network Requirements (available to qualified Cisco StadiumVision partners).
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Note: Other DVEO demodulators/receivers models might be recommended depending on the requirements of the customer. |
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Note: Do
not use any firmware versions other than the specific build qualified here. Also,
do not downgrade any 2.0.1.3 release to 2.0.0.0 or any other release.
Note: Non-upgradable hardware PID D9096-1C8-NU-K9 is EOS/EOL. |
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Note: This is one of the replacements for the EOS/EOL of the DCM DVB-S/S2 2-Port Receiver module for low-density implementation for DVB-S2/Satellite reception. |
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Note: This product is now EOS/EOL and is replaced by the Cisco D9859. |
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Note: DCMs with only 1G flash do not support releases past 8.1.86.and will need a Flash card upgrade to 16G to upgrade past DCM release 8.1.86.
DRD DVB-S2 cards require DCM 9.1.x and later. Note: This device is EOS/EOL and is replaced by the Cisco D9902 DCM. |
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Note: The existing MKI DVB-S/S2 Satellite receiver modules and the 8-VSB Terrestrial receiver modules are compatible with the MKII. |
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Cisco DCM 8-Port 8-VSB/ ATSC/ Off-Air Receiver Module
12
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Note: DCM Release 8.07.00 is recommended, and the operations of the 8-VSB receiver modules on the DCM require 16 GB Flash. This is used only in North America for Terrestrial/Off-Air reception.
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Cisco 4-Port DVBS/S2 Satellite Receiver Module
13
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Note: The Cisco DCM 2-port DVB-S/S2 receiver modules are EOS/EOL and are replaced by the DCM 4-port DVB-S/S2 receiver module for high density implementation.
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DVEO TLV 400 DVB-C Digital QAM Receiver
14
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Note: The selection of modules/part numbers recommended for DVB-C clear QAM demodulation is per-DVEO discretion for each customer specification and could change. |
Note: This encoder is intended for use in Japan, where the Cisco D9096 is not supported. |
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Note: This device has reached EOS/EOL and is replaced by the Cisco DCM 4-Port DVB-S/S2 Receiver Module. |
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Cisco Vision Dynamic Signage Director supports the Cisco Unified IP Phone 7975G and 9971 models.
Table 12 lists the combinations of Cisco Unified Communications Manager (CUCM) and firmware for the Cisco Unified IP Phone 7975G that were tested for compatibility with Cisco Vision Dynamic Signage Director Release 5.0.
Table 13 lists the combinations of Cisco Unified Communications Manager (CUCM) and firmware for the Cisco Unified IP Phone 9971 that were tested for compatibility with Cisco Vision Dynamic Signage Director Release 5.0.
Note: Although not all combinations have been tested, earlier maintenance versions of CUCM are also likely to work with Cisco Vision Dynamic Signage Director Release 5.0. Avoid trying to use any major version other than 10.5 or 11.5.
Table 14 provides information about the hardware and software for third-party commerce integration systems that have been tested with Cisco Vision Dynamic Signage Director Release 5.0.
Table 15 provides information about the hardware and software for third-party media controller systems that have been tested to support the External Event Trigger feature in Cisco Vision Dynamic Signage Director Release 5.0.
Custom Software Module
17
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Note: To support the Crestron Room Media Controller with Cisco Vision Dynamic Signage Director it requires that you work with a Crestron reseller to install the appropriate software on the QM-RMC.
Note: Touch screens are only supported by the Cisco DMP 4310G media player in Cisco Vision Dynamic Signage Director.
Cisco Vision Dynamic Signage Director supports a limited number of touch screen drivers for the Cisco DMP 4310G. To ensure compatibility of your devices, contact your Cisco Systems sales representative.
See the “How to Enable a DMP for Touch Screen Control” task note for more information about how to configure this support.
Note: HDMI CEC TV control is supported by the SV-4K and DMP-2K only.
Release 5.0 introduces support for the universal TV power on/off HDMI CEC command. All HDMI CEC TVs should support this command. However, there can be variance in TV models so test the TV models that you plan to install for this support.
Table 16 identifies the TV brands and models that have been tested for support of HDMI CEC Power On, Standby (Power Off), and Power Status control in Cisco Vision Dynamic Signage Director Release 5.0.
Note: The tested TVs listed do not reflect all of the possible TV models that can work with Cisco Vision Dynamic Signage Director.
24LF4820
18
Note: LG does not support putting a TV in Standby through CEC. |
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22PFL4507
19
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For more information about how to configure HDMI CEC, see TV Control Using HDMI CEC for SV-4K and DMP-2K Media Players.
Note: These release notes do not qualify any specific details about possible security issues for your Cisco Vision Dynamic Signage Director network or products, and do not call attention to all possible relevant security information.
For the most up-to-date information about different levels of security information for Cisco Systems products, go to:
Release 5.0 introduces support for video replay control on suite TVs in the User Control API Enhancement.
For information about supported APIs, see the “Introduction to Cisco StadiumVision Director APIs” section of the Release 4.1 and Later 5.0 Releases: Cisco StadiumVision Director Operations Guide.
Table 17 provides a summary of the software features supported in Cisco Vision Dynamic Signage Director Release 5.0 by media player model.
Yes20 |
|||
Content Replacement21 |
|||
Content Synchronization (between same media player models only) |
Yes 22 |
||
Management Dashboard Commands23 |
|||
Multicast Video Scaling24 |
|||
POS Integration with Dynamic Menu Board (DMB) GAR application |
|||
No25 |
|||
20.Status monitoring is available in CCM for the Cisco DMP 4310G. However, the Thumbnail view (where CCM displays a snapshot of content playing on the DMP) is not supported. 21.Content replacement for the SV-4K and DMP-2K is only supported through an update of the playlist. Performing content replacement from the Control screen using the content replacement icon is not supported. 22.The Cisco DMP 4310G does not support PTP. Therefore, there will be more variance across these DMPs when playing the same video file. 23.The SV-4K and DMP-2K support a subset of original Dashboard commands. See the “Appendix: Management Dashboard Commands for the SV-4K Player” in the Cisco StadiumVision SV-4K and DMP-2K Media Player Deployment Guide. |
Caution: A Cisco Vision Dynamic Signage Director system that is using language support from Release 4.1, will lose that support when first upgraded to Release 5.0, until language packs for the new release are available and installed.
Internationalization (known as i18n) support refers to the software infrastructure that is designed to accommodate multiple language translations (localization) without requiring additional engineering changes to that software.
The Cisco Vision Dynamic Signage Director Release 5.0 software supports i18n for the following general areas of the solution:
Localization (known as L10n) refers to the implementation of the specific regional language translation support within a software interface that has been designed for i18n. English is the default language.
Note: Certain locales are not supported, such as right-to-left languages.
Note: Language packs are release-specific. They are not available with the initial release of Cisco Vision Dynamic Signage Director Release 5.0. You can install available language packs for Release 5.0, after you have installed or upgraded to Release 5.0, and when the 5.0 version of the language pack for the desired language is available.
Caution: A Cisco StadiumVision Director system that is using language support from Release 4.1 will lose that support when first upgraded to Release 5.0, until language packs for Release 5.0 are available and installed.
Cisco Vision Dynamic Signage Director Release 5.0 provides the flexibility to upload and install only the specific language(s) that you want to support through the independent installation of Language Packs. The upload and installation of the language packs is performed using the Software Manager from the Cisco Vision Dynamic Signage Director main menu. For more information about how to install language packs, see the Cisco Vision Software Installation and Upgrade Guide: Dynamic Signage Director Release 5.0.
The supported languages in Cisco StadiumVision Director Release 5.0.0-421 (SP1) and later are:
■English (en_US). This is the default locale in all Cisco Vision Dynamic Signage Director releases.
For more information about requirements and restrictions in configuring localization in Cisco StadiumVision Director, including IP phone support, see the Cisco StadiumVision Director Localization Guide.
Available versions of translated end-user documents for Cisco Vision Dynamic Signage Director can be found at:
http://www.cisco.com/c/en/us/support/video/stadiumvision/tsd-products-support-translated-end-user-guides-list.html
This section describes new features, enhancements and changes in support or behavior in Cisco Vision Dynamic Signage Director Release 5.0. It includes the following sections:
■Automatic Proof of Play Export
■Media Player Enhancements and Information
A Proof of Play (PoP) enhancement that automatically exports the Summary and Detailed PoP data (in CSV format) to a designated server using Secure FTP (SFTP) or Secure HTTP (HTTPS)—if you have enabled PoP for a script. You can verify the status of the export function under the new “Transmitted” column on the Control Panel Proof of Play screen. A green icon means the data has been transmitted; red means it failed.
Note: When automatic PoP export is enabled, the standard PoP reporting features remain available in Cisco Vision Dynamic Signage Director Release 5.0.
When you want to use another tool or application to consume the PoP CSV data from Cisco Vision Dynamic Signage Director.
Automatic PoP Export is disabled by default. You must enable the feature globally and configure the corresponding common and protocol-specific properties. PoP must also be enabled for a script for the automatic export to occur.
Figure 1 Proof of Play Common Settings to Enable Automatic Export of PoP Data
■After you configure the File Transfer Protocol, you also must configure the corresponding properties for the HTTPS Settings or SFTP Settings from the Pofp Export Settings menu.
The following media player enhancements are introduced in Cisco Vision Dynamic Signage Director Release 5.0:
■Multicast Video Scaling for SV-4K and DMP-2K Media Players
■Multicast Video Tune-In Timeout Default Value Change
■Portrait Mode Content Renditions for SV-4K and DMP-2K Media Players
■TV Control Using HDMI CEC for SV-4K and DMP-2K Media Players
Note: Multicast video scaling is supported on the SV-4K and DMP-2K only.
Cisco Vision Dynamic Signage Director Release 5.0 introduces support for scaling a multicast video region across a video wall display for both portrait and landscape orientation.
Scaling refers to support of two things:
2. Showing only a portion of the content per display in a multi-screen video wall.
Note: Configuration of Multicast Video Tune-In Timeout is supported on the SV-4K and DMP-2K only.
A change to the Video tune-in timeout default value from 500 ms to 10000 ms (10 seconds) for SV-4K and DMP-2K media players. The default change is made in new Cisco Vision Dynamic Signage Director Release 5.0 installations only. The value is used for receiving multicast video information on the network and for DCM failure detection.
Certain venues might encounter network conditions requiring tuning of this multicast video operation.
Go to: Management Dashboard > Dynamic Signage Director Configuration > System Configuration > Global DMP Settings > SV-DMP Common Settings.
Note: After you change and refresh the property value, you must reboot the DMP(s).
Portrait mode is a new rendering mode for TV displays controlled by SV-4K or DMP-2K media players. It allows the DMPs to automatically rotate content for proper orientation on vertically-positioned displays.
Note: Scaling of content across multiple display screens in portrait mode is only supported for multicast streaming video. See Multicast Video Scaling for SV-4K and DMP-2K Media Players.
Scaling refers to support of two things:
2. Showing only a portion of the content per display in a multi-screen video wall.
Use portrait mode for vertical TV displays to auto-rotate content that would otherwise be improperly cut off and displayed sideways with the default landscape orientation.
Go to Control Panel > Setup > Devices > Display Specifications and select or add your display. In the Display Parameters panel, add the “dmp.portrait” command and set it to “true.” Be sure to reboot the DMP.
Note: The sv4k.videoMode display parameter is unrelated and is not a required or expected configuration for use of portrait mode content renditions. In addition, only certain values are supported for sv4k.videoMode, and they should not be changed to any other values (See Cisco Vision Deployment Guide: SV-4K and DMP-2K Media Players). However, your content should be designed for 1920 pixels high and 1080 pixels wide. The default template canvas will still show horizontal orientation when you are using portrait mode, but you can add regions that extend beyond the canvas.
Note: HDMI CEC control is supported on the SV-4K and DMP-2K only.
New Display Specifications configuration that allows you to control the following three TV functions through HDMI Consumer Electronics Control (CEC):
When HDMI CEC TV control is enabled, HDMI CEC is used instead of RS-232 for TV control functions. To control TVs, you can run the TV On and TV Off from the DMP and TV Controls > TV Commands menu in the Management Dashboard.
Note: Not all TVs support the standard HDMI CEC commands. It is important that you test the TV models that you plan to install for support of HDMI CEC, and be sure to turn HDMI-CEC on. TV manufacturers refer to CEC by different trade names. (For example: Anynet+ [Samsung], BRAVIA Link [Sony], EasyLink [Phillips], and SimpLink [LG]).
For information about TVs tested successfully for power on, power query, and power status commands, see TV Qualification for HDMI CEC Control of TV Power On/Off.
When your TV model does not support RS-232 connectivity for TV control, or you prefer to use HDMI/CEC.
A new display specification called HDMI/CEC Standard is introduced with the HDMI CEC-related display parameters already configured.
You can apply the new HDMI/CEC Standard display specification for new TVs, or you can modify an existing display specification to add the display parameters commands. The following commands are used with HDMI/CEC TV control:
■ dmp.powerQueryByCEC —(New in Release 5.0) Enables powerQuery to get TV Power status using HDMI/CEC instead of RS-232.
Note: This command is not supported by all TV models, so it is separately configurable.
■ dmp.TVControlbyCEC —(New in Release 5.0) Enables TV control using HDMI/CEC instead of RS-232.
■ dmp.monitorAPIDelay —Frequency of power query command sent by Dynamic Signage Director over HDMI CEC to the TV. The default is 120000 ms (2 minutes). This command is also supported when using TV control with RS-232.
■ dmp.monitorPower —Enables Dynamic Signage Director to run a power query to the TV using the Get Status command from the Management Dashboard. This command is also supported when using TV control with RS-232.
Note: You can run the Get Status command from the Management Dashboard to get the latest TV health status known to the DMP. This information can be up to two minutes old, or a few seconds depending on when the power query last ran. If the “dmp.monitorPower” parameter is set to false then you will not get the correct TV health status.
Support for wireless network connectivity to the SV-4K over an 802.11a, 802.11b, or 802.11n wireless network in the Cisco Vision Dynamic Signage Director venue.
Note: The wireless network must support multicast traffic for communication over the Cisco Vision Dynamic Signage Director network. However, multicast video is not supported due to bandwidth limitations over a wireless network.
The wireless network SSID and passphrase is configured globally for all SV-4Ks in the system. The SV-4K firmware automatically tries to connect with WEP (if the passphrase is of a suitable length), WPA1 or WPA2.
When you need to deploy SV-4Ks in areas where there is no existing Ethernet cabling, where it is difficult to run cabling, or simply as an alternative to Ethernet network connectivity.
Note: For initial deployment of an SV-4K with WiFi connectivity, you will need both a PoE+ network connection in addition to connection of the SV-4K using the DMP power supply adapter. After the DMP is deployed for WiFi, a PoE+ connection is no longer needed for the DMP. In fact, the DMP will not route packets over the WiFi connection while the Ethernet port is connected and operational.
Configuration of SV-4Ks to support wireless network connectivity requires:
■Setting up the WiFi access point and configuring it to receive multicast messages.
■Specifying global SV-4K settings in the Management Dashboard to specify the SSID and passphrase for the wireless network.
■Initially registering the SV-4K with Cisco Vision Dynamic Signage Director using standard SV-4K auto-provisioning over a wired Ethernet connection using PoE+.
■Enabling the SV-4K for WiFi connectivity (on a per-DMP basis) in one of the following ways:
–Control Panel device settings
–Bulk Administration Tool (BAT)
Figure 2 SV-4K WiFi Global SSID and WiFi Passphrase Configuration
■ How to Deploy WiFi Network Connectivity on the SV-4K
■ Cisco Vision Deployment Guide: SV-4K and DMP-2K Media Players
The following system enhancements are introduced in Cisco Vision Dynamic Signage Director Release 5.0:
■Improved Handling of Duplicate DMP IP Addresses
■TUI Enhancement: Disk Speed Test
Infinite DHCP leases continue to be recommended for DMP IP address assignments in Cisco Vision Dynamic Signage Director. However, in the case of certain network conditions such as a temporary network problem causing segmentation of clients, or restart of a redundant stateless DHCP server, duplicate IP addresses on your DMPs can occur.
Cisco Vision Dynamic Signage Director Release 5.0 introduces the following behaviors to improve handling of DMPs attempting to register with the same IP address:
■If more than one DMP registers with the same IP address, then the most recent DMP to register is assigned the address. All other DMPs attempting to register with that IP address are set to 0.0.0.0.
■An alert is raised to prevent duplication of an IP address when a new DMP is created through the Management Dashboard or during upload of device data using the Bulk Administration Tool (BAT). However, no alerts occur when IP address reassignments to 0.0.0.0 are made during auto registration.
Note: If a static IP address needs to be reassigned to another DMP, and that address is already in the system database, then that IP address must be removed from the current DMP first.
A new option called “Disk Speed Test” in the TUI Troubleshooting/Disk Monitoring menu that reports amount of time and rate for a data copy of 1 GB.
The information from this troubleshooting test might be requested by Technical Support to get more information about disk performance in a virtual environment.
Log in to the TUI as installer. Go to: Main Menu > Troubleshooting > Disk Monitoring > Disk Speed Test (Figure 3).
Figure 3 Disk Speed Test TUI Option
Note: New Management Dashboard and CCM functionality is added for the Venue Administrator in Release 5.0.0-526 (SP2).
The Venue Administrator is a new Role-Based Access Control (RBAC) that provides limited permissions at the venues authorized by the central Administrator for that user, for the following areas of Cisco Vision Dynamic Signage Director:
■Control Panel—Content, Control (Script control and Staging), Schedule.
–Release 5.0.0-526 (SP2)—The Venue Administrator can issue all DMP and TV commands.
–Release 5.0.0-421 (SP1) and earlier releases—Read-only access with limited command support.
–Release 5.0.0-526 (SP2)—The Venue Administrator can run the Reboot Device command from CCM to restart DMPs.
–Release 5.0.0-421 (SP1) and earlier releases—Read-only access.
■Setup—Devices (Display specifications only); Read-only access to Zones & Groups, Channels, Luxury Suites.
Table 18 summarizes all RBAC permissions by functional area of Cisco Vision Dynamic Signage Director.
Note: The official “Administrator” and “Venue Administrator” roles have been abbreviated to “Admin” in the table.
Limited26
|
||||||||||
Limited
27
|
||||||||||
Limited28
|
||||||||||
Limited29
|
||||||||||
Limited
30
|
||||||||||
Limited31
|
Yes32
|
Limited
33
|
Limited34
|
|||||||
SSC Portal
35
|
Assign the Venue Administrator user role when you want to provide additional visibility and support capabilities beyond that of a Venue Operator on a venue-specific basis. The Venue Administrator has additional read-only access to areas of the UI, in addition to being able to set up Display Specifications.
Note: Only the Administrator can define a Venue Administrator role.
Go to: Control Panel > Setup > Users and create user with Venue Administrator role. |
Go to: Control Panel > Setup > Venues and associate venues to the new Venue Administrator user. |
See “Associating Venues with Cisco Vision Dynamic Signage Director Objects” in the Cisco Vision Administration Guide: Dynamic Signage Director.
A configurable Registry key in the Management Dashboard that allows an administrator to set the maximum allowable video file size for upload by your Cisco Vision Dynamic Signage Director system. The default value is 4 GB (the maximum). Users will be notified if the file exceeds the maximum size at the time of file upload.
Note: Although now you can upload video files up to 4 GB in size to the Cisco Vision Dynamic Signage Director content library, the Cisco DMP 4310G does not support files larger than 2 GB (which is the maximum file upload size in prior releases).
To set a maximum file size from 1-4 GB for videos uploaded and stored in the system, possibly to conserve storage.
Note: The value must be an integer (in GB units). For example, you can specify a value of “1” but not “1.5.”
Beginning in Cisco Vision Dynamic Signage Director Release 5.0, the User Control API is enhanced to support video replay functions on suite TVs using a mobile application.
The API video replay capabilities include:
■Start the replay application.
■Load the replay application on multiple DMPs or group of DMPs.
■Start playback of the replay video from encoded URL on specified devices.
■Stop playback of the replay video on specified devices.
Note: Global changes have been made across the UI to reflect the new Cisco Vision Dynamic Signage Director product name.
This section provides an overview of the Cisco Vision Dynamic Signage Director user interface (UI) that have been changed in Cisco Vision Dynamic Signage Director Release 5.0:
■TUI
Under Display Specifications, the following updates were made:
■The Serial Commands tab is renamed Display Parameters.
■The HDMI/CEC Standard display specification is added.
■The following new Display Parameters are introduced for HDMI CEC TV control:
– dmp.powerQueryByCEC —Enables TVs to be powered on and off using HDMI/CEC.
– dmp.TVControlbyCEC —Enables TV control using HDMI/CEC instead of RS-232.
■The maxFileSize registry key is added for video upload.
■The following updates were made for the PoP Automatic Export feature:
–The PofpUploadRetryTask was added.
–Configuration properties are added to Pofp Export Settings > Common Settings.
■The following updates were made for the SV-4K WiFi feature:
–Configuration properties are added to the Global DMP Settings > SV-4K Settings.
The following TUI menus and options have been renamed for Cisco Vision Dynamic Signage Director:
■StadiumVision Server Administration menu is now Cisco Vision Server Administration.
–Restart StadiumVision Director Software option is Restart Cisco Vision Dynamic Signage Director software.
–Shutdown StadiumVision Director Software option is Shutdown Cisco Vision Dynamic Signage Director software.
■StadiumVision Director Services menu is Cisco Vision Dynamic Signage Director Services.
This section includes the following installation information:
■Installation Requirements for Licensing Compliance
■Cisco Vision Dynamic Signage Director Remote OVF Deployment
■Important Migration and Upgrade Notes
■Deployment Guidelines for the SV-4K and DMP-2K Media Players
To maintain software licensing compliance, Cisco Vision Dynamic Signage Director servers must be installed in the following manner:
■The Cisco Vision Dynamic Signage Director server is installed in a data center or in an enterprise data closet, or the Cisco Vision Dynamic Signage Director software is installed on the customer’s choice of hardware that supports a VMware virtualized environment.
■The Cisco Vision Dynamic Signage Director Remote software is installed on the customer’s choice of hardware that supports a VMware virtualized environment, or the remote server hardware is installed in a data center or in an enterprise data closet.
New installations of the Cisco Vision Dynamic Signage Director Remote Release 5.0.0-7 software are deployed using an Open Virtualization Format (OVF) template and installing a full ISO.
For more information about installation files and upgrade paths, see Important Migration and Upgrade Notes.
For more information about installing Cisco Vision Dynamic Signage Director Remote, see Cisco Vision Software Installation and Upgrade Guide: Dynamic Signage Director Remote Release 5.0.
In this document, the following terminology is used to qualify changes to your Cisco Vision Dynamic Signage Director hardware and software environment:
■Migration—Moving an existing Cisco Vision Dynamic Signage Director platform to a new hardware platform in a virtual environment.
■Upgrade — Changing your software version to a newer release on your existing platform.
Caution: For any release 4.1 systems or releases prior to 5.0 SP2, imported logos as channel icons are not backed up (the channel icons will disappear during the upgrade procedure of backing up the primary and restoring to secondary if the icons are not already on the secondary server). A maintenance patch (SV-DIRECTOR-HOTFIX-CSCvd35309) is needed on both the primary and secondary servers before you run any backup and restore operations as part of an upgrade from any 4.1 release, or to Release 5.0 SP2. Otherwise, you will need to re-import the logos after upgrading to Release 5.0 SP2.
This section includes the following topics:
Migration means moving an existing Cisco StadiumVision Director platform to a new hardware platform in a virtual environment. Brand new installations of Cisco Vision Dynamic Signage Director on new platforms in a virtual environment are not considered a migration and are supported.
Caution: Migration to a virtual environment on your existing Platform 2 or Platform 3 servers is not supported. For information about migrating from your Platform server to a virtual server environment, see the “Migrating From Platform 2 Servers to a Virtual Environment” module in the Cisco StadiumVision Director Software Installation and Upgrade Guide, Release 4.1 .
Note: Localization support is introduced through the installation of language packs as they become available in Release 5.0.
Table 19 and Table 20 list the latest upgrade paths for Cisco Vision Dynamic Signage Director Release 5.0, with the supported prerequisite release listed in the “From” column. Software versions prior to Release 4.1 must be upgraded sequentially to the supported 4.1 version before upgrading to Release 5.0.
In general, the supported upgrade paths for Cisco Vision Dynamic Signage Director follow a linear progression. DMP firmware upgrade requirements vary by DMP model and system release. For information about possible DMP firmware upgrades associated with each release, see Digital Media Player Support.
Note: Release 5.0.0-421 (SP1) was the last minimum supported software version for Cisco Vision Dynamic Signage Director. Release 5.0.0-526 (SP2) is a mandatory upgrade from SP1.
5.0.0-123 > 5.0.0-235 > 5.0.0-320 > 5.0.0-421 (SP1) > Release 5.0.0-526 (SP2) > Release 5.0.0-605 (SP3) >
Release 5.0.0-709 (SP4) > Release 5.0.0-820 (SP5) > Release 5.0.0-909 (SP6)> Release 5.0.0-1022 (SP7) > Release 5.0.0-1110 (SP8) > Release 5.0.0-1212 (SP9)
Cisco Vision Dynamic Signage Director Release 5.0 software is available in different types of files based on the installation or upgrade environment and product.
ISO files are packaged images that are available in two versions:
■An ISO full image—The full ISO file is to be installed only on brand new Cisco Vision Dynamic Signage Director servers that have no prior Cisco StadiumVision Director software version installed.
■An ISO upgrade image—The upgrade ISO file is built for processing using the TUI upgrade utility or Software Manager.
Note: ISO upgrade images are available for both Cisco Vision Dynamic Signage Director and Cisco Vision Dynamic Signage Director Remote software.
For new installations, the Cisco Vision Dynamic Signage Director Remote software is delivered as a.zip file (SV-REMOTE_FULL_TEMPLATE_5.0.0-xx-Y.x86_64.zip) that contains an Open Virtualization Format (OVF) template and full ISO to be installed with a VMware virtual host.
The.zip file contains the following files:
■SV-REMOTE_FULL_TEMPLATE_5.0.0-xx-y.x86_64-disk1.vmdk—VM disk file (binary)
■SV-REMOTE_FULL_TEMPLATE_5.0.0-xx-y.x86_64-file1.iso—Full installation file (binary)
■SV-REMOTE_FULL_TEMPLATE_5.0.0-xx-y.x86_64.mf—Checksum (text)
■SV-REMOTE_FULL_TEMPLATE_5.0.0-xx-y.x86_64.ovf—XML VM descriptor file (text)
Note: You are eligible to obtain information about how to access the Cisco Vision Dynamic Signage Director full ISO file, language packs, or Cisco Vision Dynamic Signage Director Remote OVF zip file after you have purchased the proper licensing. Contact Cisco Technical Support for information about how to download these files.
If you have a Cisco CCO account and a contract for software download, you can download the Cisco Vision Dynamic Signage Director upgrade files on the Cisco.com software download site at:
http://www.cisco.com/cisco/software/navigator.html?mdfid=283479662&i=rm
Upgrades to Cisco Vision Dynamic Signage Director and Cisco Vision Dynamic Signage Director Remote software are made available using the Software Manager. For more details about upgrades, see the corresponding software installation and upgrade guide for your release.
This section includes the following topics:
■Deployment Guidelines for the SV-4K Media Player
■Deployment Guidelines for the DMP-2K Media Player
■Firmware Configuration for the SV-4K and DMP-2K Media Player
Before you deploy the SV-4K media player, consider the following guidelines:
■The SV-4K media player has different requirements than the Cisco DMP 4310G, including, but not limited to support of PoE+ for 30W of port power on the Cisco Connected Stadium switch. Be sure that your switch can meet these and the other requirements for deployment of the SV-4K.
■Before you configure the SV-4K for WiFi network connectivity, you must first provision the SV-4K according to the normal auto-registration process to download the required firmware and WiFi credentials over a hard-wired connection.
Caution: If you are upgrading from Release 5.0.0-235 to Release 5.0.0-320, and you have already installed an SV-4K with WiFi enablement, then you must re-provision that SV-4K again over a hard-wired connection so that the WiFi configuration persists. After an upgrade to Release 5.0.0-320, the WiFi configuration for the DMP is preserved.
■ Cisco Vision Deployment Guide: SV-4K and DMP-2K Media Players
■ How to Deploy WiFi Network Connectivity on the SV-4K
■ Cisco Vision Dynamic Signage Solution Network Requirements (available to qualified Cisco Vision partners)
Before you deploy the DMP-2K media player, consider the following guidelines:
■The DMP-2K has the same requirement as the SV-4K for PoE+ for 30W of port power on the Cisco Connected Stadium switch. Be sure that your switch can meet these and the other requirements for deployment of the device.
Caution: For initial deployment of a new DMP-2K, be sure that:
– No other accessories are attached to the DMP-2K.
– You are using a standard category Category 5e or 6 cable up to 100 m in length.
■Be sure to configure your DHCP server with the corresponding Option 43 and Option 60 strings for the DMP-2K. Use “Cisco DMP-2K” for the Option 60 Vendor Class Identifier string for new DMPs shipped from the factory.
The SV-4K and DMP-2K media players require that a minimum—or base —firmware version is provisioned before they can be upgraded to the production firmware version supported in Cisco Vision Dynamic Signage Director Release 5.0.
The latest updated production firmware is:
Figure 4 shows the auto-registration configuration that ensures that this required firmware upgrade sequence is automatically preserved for affected media players in the system. Table 21 identifies the required firmware properties for Cisco Vision Dynamic Signage Director Release 5.0.
Caution: A new production firmware version is required when you upgrade to Release 5.0.0-421 SP1 and later releases. Check the version requirements in section DMP-2K Media Player and SV-4K Media Player.
All earlier releases of Cisco Vision Dynamic Signage Director Release 5.0 continue to use firmware version 6.1.96.
Figure 4 Firmware Image and Version Properties Required to Provision the SV-4K and DMP-2K
The SV-4K and DMP-2K media player firmware image is not bundled with the Cisco Vision Dynamic Signage Director software.
Note: Be sure to download the firmware to a device that you also can use to access the Cisco Vision Dynamic Signage Director software.
To download the SV-4K and DMP-2K production firmware, go to:
https://www.brightsign.biz/downloads/dmp-firmware-download-6083-0516
If you do not already have the required base firmware version uploaded to Cisco Vision Dynamic Signage Director, you must download the firmware image separately from a password-protected site and then upload it to Cisco Vision Dynamic Signage Director.
Contact your Cisco Systems representative for the “How to Download SV-4K Firmware” document, available to qualified Cisco Vision partners.
When using Cisco Vision Dynamic Signage Director Release 5.0, be aware of the following limitations and restrictions:
Caution: Proof of play raw data repository in /var/sv/pofp/raw directory is not part of the backup process. In normal operation, a completed script with a green dot already has a copy of the raw data and is part of the backup data. No further action is needed aside from generating the PoP report. For completed scripts that do not have a green dot, it is very important to investigate or call for support within 60 days of the event, after which time the PoP messages in the raw directory will be deleted.
■If you have previously accessed a different Cisco StadiumVision Director version on your computer, sometimes unexpected behavior or warnings arise, or you might access an older version of the interface. In this case, and especially after an upgrade, you must clear your browser cache.
■The first release of Cisco Vision Dynamic Signage Director Release 5.0 implements the infrastructure only to support i18n and L10n to support the independent installation of other language packs with Cisco Vision Dynamic Signage Director Release 5.0 as they become available. Language support for Release 5.0 is introduced in Release 5.0.0-421. See the “Language Packs for Localization” section on page 20.
■Cisco Vision Dynamic Signage Director does not support internationalization for back-end messaging.
■Non-English characters are not supported as a Cisco Vision Dynamic Signage Director login credential.
■Multi-user support in Cisco Vision Dynamic Signage Director is limited to script editing only. No other Control Panel functions for templates, zones, groups, and playlists support a multi-user environment, and these areas can be deleted by other users. However, users are notified about potential impact due to currently locked scripts and are prompted for confirmation of deletion and given an option to use instant messaging to coordinate with the script owner.
■No more than 10 user sessions can be supported at any one time in the Management Dashboard and Control Panel areas. The system does not prevent more than 10 sessions to be opened, so you need to be careful that you do not exceed this limit.
■No more than 50 staging threads can be processing in Cisco Vision Dynamic Signage Director at any one time. The default maximum is 10. The maximum is configured using the “stagingThreadNum” registry found under the Tools > Advanced > Registry section of the Management Dashboard.
Note: If auto-registration is enabled and a new DMP is detected, then Cisco Vision Dynamic Signage Director initiates staging and always uses 50 as the maximum value. In this case, the stagingThreadNum registry setting is ignored and remains unchanged.
This section includes other important information about Cisco Vision Dynamic Signage Director that you should know for optimal operation. It includes the following topics:
■Media Player Maintenance Recommendations
To avoid unexpected behavior and maintain normal operation of your devices, it is highly recommended that you perform a soft reboot of all of the media players in your system:
You can reboot DMPs manually or configure a periodic task to run automatically. Remember that the automatic scheduled task applies globally to all media players in the system.
Note: Before you perform a reboot, be sure that there are not any active scripts running.
For more information see the “ How to Configure the Reboot DMP System Task From the Management Dashboard ” Task Note.
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1110
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-1022
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-909
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-709
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-605
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-526
■Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-526
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-421
■Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-421
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-320
■Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-320
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-235
■Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-235
■Resolved Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-123
■Open Defects in Cisco Vision Dynamic Signage Director Release 5.0.0-123
All defects that are open in prior Cisco Vision Dynamic Signage Director Release 5.0 releases and not listed as resolved remain open in Cisco Vision Dynamic Signage Director Release 5.0.0-709. This section describes newly-found defects in Release 5.0.0-709.
CSCvh02728 —Fade-in effect occurs on non-multicast to multicast transitions on 5.0 SP4 when using 6.2.166.1 firmware. **This does NOT occur when using Release 6.0.0-740 using 6.2.166.1 firmware.**
Symptom Fade-in effect happens on non-multicast to multicast transitions on Release 5.0.0.709 (SP4) when using 6.2.166.1 firmware.
Conditions Series 2 DMP using both a 6.2.166.1 firmware and running the 5.0.0-709 (SP4) runtime.
This section describes newly-found defects in Release 5.0.0-526. Some defects might apply to earlier releases of Cisco StadiumVision Director. All defects that are open in prior Cisco Vision Dynamic Signage Director Release 5.0 releases and not listed as resolved remain open in Cisco Vision Dynamic Signage Director Release 5.0.0-526.
Symptom It is observed if there are duplicate video items in a row in a playlist and a two-region template is used (video region on bottom and non-video region on top) the duplicate items after the first one will show blank screen on TV. This is only a 4310 issue, it does not occur with SV-4K and DMP-2K DMPs.
Conditions The following steps recreate the conditions when this defect occurs:
1. Create a template with 2 full screen regions, where bottom region is video and top is non-video.
2. Create a playlist (P1) and put several videos in it. Now duplicate one of the video several times so you will have for example (V1, V1, V1, V2, V3).
3. Create a playlist (P2) and put several transparent L-wrap PNGs in it.
4. Create a script and state and assign P1 to the bottom video region and P2 to the top non-video region.
5. Start the script and state.
Notice the second and third slot for V1 shows a blank screen. The first slot for V1 and other slots for V2 and V3 display correctly.
Symptom When you create a multi-day event and go to Day view, the scheduled event is shown for the selected date, but when you move to the next day, the scheduled event is not shown.
Symptom When you do a multi-select for an unlink operation, an error appears and not all items are unlinked.
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director and go to Control Panel.
2. Go to Setup > Devices > Location-DMP Mapping.
3. From the Locations pane (right pane), select multiple items (> 10).
Workaround Manually select the failed items and perform an unlink until all items have been unlinked.
Symptom Incorrect message is displayed after allowing content to be deleted from Cisco Vision Dynamic Signage Director while the content is still part of another playlist.
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director and go to Control Panel.
3. Create at least 2 playlists.
4. Select any content image/video and assign it to at least 2 playlists.
5. Delete the content from one of the playlists.
6. Delete the content from Cisco Vision Dynamic Signage Director.
Workaround Change the UI focus from playlists and then delete the content from Cisco Vision Dynamic Signage Director. The correct pop-up message is displayed with valid information. Or, refresh the browser and content with associated playlists shows up properly.
Symptom The widget preview does not correspond with the actual widget on an SV-4K display. Text spacing and text sizes change causing formatting issues.
Symptom The widget preview does not correspond with the actual widget on an SV-4K display. Text spacing and text sizes change causing formatting issues.
Conditions These are some of the conditions when this defect occurs:
■When there are blocked scripts.
■When there are other large scripts starting.
■When there are a large number of running scripts.
Workaround The following things can be done to mitigate the risk of this defect occurring:
1. Cancel any blocked scripts. When scripts are scheduled make sure that if you manually start the script you also manually stop the script before the next scheduled script start time. Otherwise, the manually started script will continue to run and the next scheduled script will be blocked.
2. If possible, start all necessary scripts before an event. Avoid starting scripts during an event. Best practice is to complete and finalize script changes before an event.
3. Consider restructuring scripts to minimize the number of scripts needed for an event.
This section describes newly-found defects in Release 5.0.0-421. All defects that are open in prior Cisco Vision Dynamic Signage Director Release 5.0 releases and not listed as resolved remain open in Cisco Vision Dynamic Signage Director Release 5.0.0-421.
These are localization defects in individual language packs that have been deferred. For more information about how to install the language packs, see the Cisco Vision Software Installation and Upgrade Guide: Dynamic Signage Director Release 5.0.
All defects that are open in prior Cisco Vision Dynamic Signage Director Release 5.0 releases and not listed as resolved remain open in Cisco Vision Dynamic Signage Director Release 5.0.0-320.
Symptom Assigning and removing permissions to multiple users in a theme is not reliable.
Symptom Channel does not pay in full screen after channel is selected and OK button is clicked in channel guide.
Symptom When we have more than one FTP data source pointing to the Dynamic Signage Director server, we are seeing errors (Data integration is not restarting).
Conditions When we have more than one FTP data source.
Workaround Dynamic Signage Director can only have one FTP data source with the same host address. You can use HTTP endpoint for other data sources.
Symptom Dynamic Signage Director Management Dashboard still displays SV-4K entries even after deleting them from Control Panel.
Workaround Restart Director Services to refresh the Management Dashboard.
All defects that are open in prior Cisco Vision Dynamic Signage Director Release 5.0 releases and not listed as resolved remain open in Cisco Vision Dynamic Signage Director Release 5.0.0-235.
Symptom Errors are noticed in the Schedule UI page for Script validation. This is caused when a playlist associated with a script is deleted. The existing Script validation errors in the Schedule UI page are empty.
Symptom Restart of Data Integration application fails when deploying a data source with a URL that contains “{.”
Conditions The following steps recreate the conditions when this defect occurs:
1. Create a Generic data source (HTTP).
2. Enter data source URL https://www.google.com/#q={.
3. Save the URL and deploy it to the integration server.
4. Restart the Data Integration application.
Workaround Use URL encoding for invalid characters in the query string.
Symptom A black screen is displayed before each content item in the script is played.
Conditions Start the channel content over script content having video playlist. Exit the channel using IR remote or IP phone.
Workaround Restart the runtime from the Management Dashboard to join the script.
Symptom Deleted SV-4K locations continue to appear in the Management Dashboard after they are deleted from the Control Panel.
Workaround Restart Director Services to refresh the Dashboard.
Symptom Change of script while editing a single occurrence in a recurring event keeps the earlier event intact.
Conditions The following steps recreate the conditions when this defect occurs:
1. Create a recurring daily/weekly event.
Symptom When playing same widget in 2 different states in the same script, then while changing to the second state, the first widget with Dynamic Menu Board data integration does not show up. Note:- This only happens for the first widget in the second state, since rest of the widget will display well in the playlist.
Conditions The following steps recreate the conditions when this defect occurs:
1. Create a Dynamic Menu Board.
2. Deploy three different data sources using Menu Theme.
3. Create three different widgets using data sources (per Step 2.) in Data Bind. Be sure to add a Data Pull component.
Workaround Complete the following steps:
1. Copy the first widget in the playlist (that is used in two states):
a. Go to: Control Panel > Widgets > Manage Widgets and select the first widget in the playlist.
b. Click Copy at the prompt and rename the copied widget.
2. Open the copied widget and delete and recreate the Data Pull component in the widget (there is a defect related to copying widget):
a. Select the Data Pull component and click the trash can icon.
b. Save the Widget (Click File > Save).
c. Create a Data Pull component and Save again.
3. Create new playlist (Click Content > New Playlist).
4. Copy all other content from the playlist that is used from the first state.
5. Select all and drag and drop in new playlist.
6. Add copied widget (that was created in Step 1 and 2) to the playlist.
The following defects are newly opened in Cisco Vision Dynamic Signage Director Release 5.0.0-123.
Symptom Dashboard TV health status shows green when HDMI cable is unplugged.
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director.
2. Autoregister the DMP and assign it to HDMI/CEC standard display spec.
3. Ensure that the HDMI cable of the DMP is attached to a HDMI CEC-compliant TV.
Workaround Complete the following steps:
1. Log into Cisco Vision Dynamic Signage Director.
2. Autoregister the DMP and assign it to HDMI/CEC standard display spec.
3. Ensure that the HDMI cable of the DMP is attached to a HDMI CEC-compliant TV.
Symptom DMP stops all CEC communication when LG TV is turned off via remote.
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director.
2. Autoregister the DMP and assign it to HDMI/CEC standard display specification.
3. Ensure that the HDMI cable of the DMP is attached to an LG TV.
Symptom Dashboard TV health is displayed green even when CEC TV fails to respond to power queries.
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director.
2. Autoregister the DMP and assign it to HDMI/CEC standard display specification.
3. Ensure that the HDMI cable of the DMP is attached to a TV that does not respond to power query.
Workaround Ensure that the TV attached is compliant with HDMI CEC power query.
Symptom Unable to communicate to DMP when wifi flag is set from Yes to No via POE.
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director.
2. In the DMP device setup, specify Yes for the WiFi Enabled option while the DMP is on a wired connection to the network.
3. Reboot the DMP to get the wifi enabled flag.
4. Remove the DMP power supply adapter and Ethernet cable and then reconnect the power supply only. The DMP is now on a wireless connection.
5. Change the Wifi Enabled option for the DMP to No.
6. Remove the power supply, and then connect the Ethernet cable. The DMP is now connected through POE.
7. Run DMP commands from the Management Dashboard (getstatus, ping, and so on).
1. Log into Cisco Vision Dynamic Signage Director.
2. In the DMP device setup, specify Yes for the WiFi Enabled option while the DMP is on a wired connection to the network.
3. Reboot the DMP to get the wifi enabled flag.
4. Remove the DMP power supply adapter and Ethernet cable and then reconnect the power supply only. The DMP is now on a wireless connection.
Symptom The display banner appears after about 0.5 to 1 second.
Conditions Use the IR remote to select channel up or channel down.
Symptom List of published albums are not displayed
Conditions The following steps recreate the conditions when this defect occurs:
1. Log into Cisco Vision Dynamic Signage Director as an SSC user.
2. Create an album by uploading images/videos.
4. As an administrator, go to Control Panel > Schedule.
This document is to be used in conjunction with the documents listed in this section.
Note: For a video introduction to finding Cisco StadiumVision documentation information online, see the “Finding Cisco StadiumVision Documentation” video.
For more information about Cisco Vision Dynamic Signage Director hardware and software installation, configuration, and operation, see the documentation available on Cisco.com at:
The following documents are included in the content library for Cisco Vision Dynamic Signage Director Release 5.0:
Cisco Vision Software Installation and Upgrade Guide: Dynamic Signage Director Release 5.0
Cisco Vision Software Installation and Upgrade Guide: Dynamic Signage Director Remote Release 5.0
Cisco Vision Deployment Guide: SV-4K and DMP-2K Media Players
Cisco Connected Stadium Design Guide (authorized partners only)
Cisco Connected Stadium WiFi Design Guide (authorized partners only)
Cisco StadiumVision Video Headend Design and Implementation Guide (authorized partners only)
Cisco StadiumVision Director Localization Guide
Cisco Vision Administration Guide: Dynamic Signage Director
Cisco StadiumVision Content Creation Design and Specifications Guide
Cisco StadiumVision Director External Content Integration Guide
Cisco StadiumVision Director Operations Playbook
Cisco StadiumVision Director Operations Guide
DMPs: Configure Reboot DMP System Task
DMPs: Enable Touch Screen Control
DMPs: Find the Serial Number for a DMP From the Management Dashboard
DMPs: Deploy WiFi Network Connectivity on the SV-4K
DMPs: UI: Access Cisco StadiumVision Director
PoP: Configure Automatic Proof of Play Export
Open Source Used In Cisco StadiumVision Director Release 5.0
Open Source Used In Cisco StadiumVision Director Remote Release 5.0
You can receive periodic emails that summarize new and changed information in Cisco Vision Dynamic Signage Director documentation by subscribing to the sv-doc-notify@external.cisco.com email alias.
Contact us at stadiumvisiondocs@external.cisco.com to request this notification service.
You can submit questions, suggestions, or other feedback to us at stadiumvisiondocs@external.cisco.com.
For information on obtaining other Cisco Product documentation, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco Solution Support is the required technical support service for the Cisco StadiumVision solution (including Cisco Vision Dynamic Signage Director).
Cisco Solution Support for StadiumVision combines Cisco product support—Cisco Smart Net Total Care Service or software services—with solution-level support into one service. By taking a solution-level approach, Cisco is responsible for managing product support teams to resolve any issue, no matter where it resides.
For this service, simply purchase Cisco Solution Support for each Cisco hardware or software product in Cisco StadiumVision.
Note: Cisco Solution Support is required for Cisco software in the Cisco StadiumVision solution. Although it is optional for Cisco hardware in this solution, each Cisco component must be covered to take advantage of Cisco Solution Support. Product support for solution partner products within Cisco StadiumVision is also required. Contact these vendors for details and requirements.
■For a high-level introduction to this service for Cisco StadiumVision, see the Cisco Solution Support for StadiumVision At-A-Glance document.
■For technical details and product coverage, including the support workflow, see the “Cisco Solution Support for StadiumVision Service Definition.”
Find more details about Cisco Solution Support on cisco.com or contact your Cisco sales representative.
The Return Materials Authorization (RMA) process for the SV-4K and DMP-2K media player is covered by the Solution Support Service for Cisco StadiumVision.
Before you place a service call, see the troubleshooting information in the Cisco Vision Deployment Guide: SV-4K and DMP-2K Media Players. If you cannot resolve the problem with any of the recommended troubleshooting steps, open a Cisco Solution Support case to further troubleshoot and coordinate the return process with the vendor.
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