Cisco StadiumVision Director Software Installation and Upgrade Guide, Release 4.1

Verifying the Upgrade

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First Published: May 16, 2016

Revised: October 31, 2016

This module describes how to verify that the upgrade process was successful.

To verify the upgrade, complete the following tasks:

• Clearing the Browser Cache (mandatory)
• Clearing Expired Flash SWZ Files From Browser (required)
• Importing the Security Certificate (required)
• Logging Into Cisco StadiumVision Director (required)
• Verifying the Control Panel and Other Menus (required)
• Verifying that Services are Running (required)
• Configuring the Media Player for VLAN Compliance Checking (required)
• Upgrading the DMP Firmware (required)
• Rebooting the DMPs (required)
• Verifying Media Players, Groups, and Zones in the Management Dashboard (required)
• Verifying the Multicast Configuration (required)
• Setting Up the Quest Venue Manager to Send Updates to Cisco StadiumVision Director Server (required if using Quest for commerce integration)
• Completing the Post-Upgrade Checklist and Testing (required)

Clearing the Browser Cache

Caution It is critical that all Cisco StadiumVision Director users clear their browser cache to prevent permanent database corruption and to be sure that you are running the latest version of Cisco StadiumVision Director. Be sure to notify all users of the Cisco StadiumVision Director system to clear their browser cache before using the system after an upgrade.

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To clear the browser cache in Mozilla FireFox, complete the following steps:

Step 1 From the menu bar, go to Tools > Clear Recent History.

The Clear Recent History dialog box appears.

Tip You can also press Ctrl + Shift + Delete to open the Clear Recent History dialog box.

Step 2 In the “Time range to clear:” box, select Everything.

Step 3 Open the Details drop-down list and select the Cache checkbox if it does not have a checkmark.

Step 4 Click Clear Now.

Clearing Expired Flash SWZ Files From Browser

This section includes the following tasks:

• Clearing the Flash Player Cache
• Deleting Other Cached Files From Flash

Clearing the Flash Player Cache

To clear the Flash player cache, complete the following steps:

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Step 1 Go to Control Panel > Flash Player.

Step 2 In the Flash Player Manager Settings dialog box (Storage tab), click Delete All.

Step 3 Select Delete All Site Data and Settings (Figure 1).

Figure 1 Delete All Site Data in Flash Player Dialog Box—Windows Client Example

 

Step 4 Click Delete Data.

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Deleting Other Cached Files From Flash

To delete other cached files from Flash, complete the following steps:

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Step 1 Close the browser window.

Step 2 Delete cached files in the following paths for your browser application, and depending on your laptop client:

• From a Windows client:

– For Chrome

C:\Users\username\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache

 

– For Mozilla Firefox

C:\Users\username\AppData\Local\Mozilla\Firefox\Profiles

 

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Tip The AppData folder is a hidden folder in Microsoft Windows. If you cannot view it, go to Control Panel > Folder Options and verify the option is set to display hidden files and folders.

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• From an Apple Mac OS X client:

– For Chrome

/Users/username/Library/Application Support/Google/Chrome/Default/Pepper Data/Shockwave Flash/CacheWritableAdobeRoot/AssetCache/

 

– For Mozilla Firefox

/Users/username/Library/Application Support/Firefox/Profiles/

 

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Importing the Security Certificate

When you access a Cisco StadiumVision Director server for the first time using Mozilla Firefox, a security certificate warning will appear. Some Cisco StadiumVision Director functionality requires that the certificate is imported.

Logging Into Cisco StadiumVision Director

To verify that the upgrade was successful, and that Cisco StadiumVision Director is up and operating, complete the following steps:

Step 1 Open a browser window and type the URL for the Cisco StadiumVision Director server, in the following sample format, where x.x.x.x is the IPv4 address of the Cisco StadiumVision Director server:

or alternatively,

The Cisco StadiumVision Director login screen appears.

Step 2 Verify that the correct version is displayed.

Tip If your window is not displaying the correct version, be sure that you have cleared the browser cache as describe in the “Clearing the Browser Cache” section.

Step 3 Type your Cisco StadiumVision Director administrator login credentials and click Log In.

Note When you first log into Cisco StadiumVision Director, the default administrator username and password is admin.

The Cisco StadiumVision Director Main Menu screen appears.

Verifying the Control Panel and Other Menus

To verify the control panel, complete the following steps:

Step 1 From the Cisco StadiumVision Director Main Menu, click Control Panel.

After a few moments of loading resources, the Cisco StadiumVision Control Panel Setup screen will open in a new window.

Step 2 Confirm the version and build number of your Cisco StadiumVision Director software in the lower right corner of the Control Panel window.

Tip If your window is not displaying the appropriate version and build that you loaded, be sure that you have cleared the browser cache as describe in the “Clearing the Browser Cache” section.

Step 3 Verify that you can open the other Cisco StadiumVision Director screens and menus.

Verifying that Services are Running

After you upgrade, go to the Management Dashboard to verify that all of the primary Cisco StadiumVision Director services are running.

To verify that services are running, complete the following steps:

Step 1 From the Management Dashboard, expand the Service Alerts pane.

Step 2 Verify that all of the primary services—in particular the Content Management CMS Server—are in “Normal” (green) state without any service alerts.

Figure 2 Verifying Normal Service States

Step 3 If the CMS server or another service in the above list is not in Normal state but should be, use the TUI services menu to restart it.

Configuring the Media Player for VLAN Compliance Checking

After you upgrade, you need to go to the Management Dashboard and change the Assigned VLAN property according to your VLAN configuration for the media players if you want to perform VLAN compliance checking.

Note Setting the assigned VLAN property for the media players is only recommended if all devices are located on the same VLAN. When a value is set, it is checked against what is being sent by the media player. Otherwise, you should configure $svd_ignore, which is the default.

To configure the Assigned VLAN property, complete the following steps:

Step 1 From the Management Dashboard, go to SV Director Configuration > System Configuration > Global DMP Settings.

Step 2 Do the following depending on your media player model:

• For the DMP 4310G—Go to 4310 v5.x.x Settings (Figure 3).

Figure 3 Assigned VLAN Property Configuration for the Cisco DMP 4310G

• For the SV-4K and DMP-2K—Go to SV-DMP Common Settings (Figure 4).

Figure 4 Assigned VLAN Property Configuration for the SV-4K and DMP-2K

Step 3 Find the Assigned VLAN property, and do the following:

• If all of your DMPs are located on the same VLAN (recommended)—Type the number of the VLAN.
• If all of your DMPs are not located on the same VLAN, or you want to bypass any VLAN compliance checking—Type “ $svd_ignore.”

Caution Cisco DMP 4310 auto-registration support requires that the VLAN value is correctly set or “$svd_ignore” is used.

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Step 4 Click the Save icon.

Upgrading the DMP Firmware

Verify whether your DMPs require a firmware upgrade and follow the steps in the corresponding modules of this guide to upload and install the required version(s) for your Cisco StadiumVision Director release.

Note If this is the initial upgrade of your system to Cisco StadiumVision Director Release 4.1 software, a new firmware upgrade and configuration for the SV-4K and DMP-2K firmware is required. Follow the steps in the Upgrading the SV-4K and DMP-2K Firmware.

Rebooting the DMPs

After an upgrade of the Cisco StadiumVision Director software, the SV-4K and DMP-2K must be restarted to get the latest version of the runtime software.

• If this is the initial upgrade of your system to Release 4.1 and you have just performed a DMP firmware upgrade, then the DMPs have already rebooted and this step is not needed.
• If this an upgrade from Release 4.1 to another version of Release 4.1 without a DMP firmware upgrade, then you must reboot the SV-4K and DMP-2K to also update the DMP’s runtime software.

To verify the system runtime on the DMP, see Verifying Media Players, Groups, and Zones in the Management Dashboard.

Verifying Media Players, Groups, and Zones in the Management Dashboard

Note Before you verify media player status, be sure that you have set the Assigned VLAN property so that the VLAN compliance check can be performed. For more information, see the “Configuring the Media Player for VLAN Compliance Checking” section.

To check media players, groups, and zones after you upgrade your software, complete the following steps:

Step 1 Go to the Management Dashboard and verify that all of your groups, zones and media players are present and in the green state.

Step 2 From the DMP and TV Controls dashboard drawer, run the Get Status command on all devices to update Cisco StadiumVision Director’s record of MAC addresses:

DMP and TV Controls > Monitoring > Get Status.

Step 3 Run Get Status to confirm that all devices have successfully rebooted and are in good health.

Note This will also update the MAC address for the media players.

Step 4 Verify that the correct Cisco StadiumVision Director runtime version is loaded on the DMP:

a. Select the DMP(s) that you want to verify.

b. Go to Status > Status Details.

c. In the DMP Status panel, expand the Runtime status and verify the Version reported.

Step 5 (Optional) Change the DMP State of healthy DMPs to “Production” using the following dashboard command path:
DMP and TV Controls > Auto Registration > Change DMP State.

Step 6 Run Get Status to check the device state after the change.

Step 7 Investigate any devices that are not in “Normal” state.

Verifying the Multicast Configuration

Cisco StadiumVision Director uses both unicast and multicast communications for DMP control-plane operation. The Cisco Connected Stadium design requires that Cisco StadiumVision Director uses the 239.193.0.0 multicast group address range.

The multicast group address for Cisco StadiumVision Director is configured in the “MulticastHostPort” registry.

For more information about multicast configuration, see the “Configuring Multicast Ports for Cisco StadiumVision Director” topic in the “Configuring the Cisco StadiumVision Director Server System Settings” module of the Cisco StadiumVision Director Server Administration Guide, Release 4.1.

To verify or configure the multicast addressing for Cisco StadiumVision Director, complete the following steps:

Step 1 From the Management Dashboard, select Tools > Advanced > Registry.

Step 2 Scroll to the “MulticastHostPort” registry key in the Parameters list and confirm the entry for the registry.

Step 3 To change the value, click on the value field and specify a multicast address in the range 239.193.0.0/24.

Note Be sure to use the value that is configured in your Cisco Connected Stadium network and include the :port. The recommended default is :50001.

Step 4 Click Apply.

Setting Up the Quest Venue Manager to Send Updates to Cisco StadiumVision Director Server

Note This task is only required if you are using the Quest Point of Sale system.

The steps described in this section assume that Quest has the notification service installed and enabled.

After you upgrade, you need to set up the Quest Venue Manager to support sending updates to the Cisco StadiumVision server when menu items change.

To set up the Quest Venue Manager to send updates to the Cisco StadiumVision Director server, complete the following steps:

Step 1 Access the Quest server.

Step 2 Go to the C:\Program Files\Quest POS\Quest Venue Manager\Services directory.

Step 3 Start the executable application program named “QuestInterfaceServiceManager” (Figure 5).

Figure 5 QuestInterfaceServiceManager Application

Step 4 When the Quest Interface Service Manager application window opens, specify the following options (Figure 6):

a. In the Select a Service box, choose the Quest Menu Web Service Notification.

b. Select the Enabled checkbox so a checkmark appears.

c. In the URL box, enter “ http://svd:8080/StadiumVision/services/TerminalUpdate ”.

d. In the Poll Interval box, select 1 minute.

e. Select the Keypad and PLU update checkboxes so a checkmark appears.

f. In the Terminal Type box, select Web Service.

Figure 6 Select a Service to Configure

Step 5 Click OK.

Step 6 Restart the windows service to implement the configuration by completing the following steps:

a. From the Quest Server, click Start > Run...

b. When the Run dialog box opens, type “ services.msc ”.

c. Find the Quest Interface Service and restart it (Figure 7).

Figure 7 Restart the Quest Interface Service

Completing the Post-Upgrade Checklist and Testing

Use the Appendix A: Post-Upgrade Checklist to be sure that you have completed the required verification steps.