Troubleshooting the System
This section contains troubleshooting information for various functions of your Cisco RFGW-10 and includes the following sections:
Before You Call for Technical Assistance
If you are unable to solve the problem easily, contact a Cisco customer service representative for assistance and further instructions. See the “Obtaining Documentation and Submitting a Service Request” section. Provide the representative with the following information:
• Date you received the chassis
• Type of software and release number
• Brief description of the problem you encountered
• Brief explanation of the steps you complete to isolate and resolve the problem
• Maintenance agreement or warranty information
Verifying Normal Startup Sequence
The LEDs indicate all system states in the startup sequence. By checking the state of the LEDs, you can determine when and where the system failed in the startup sequence.
When you start up the system by turning the power supply switch to the ON (|) position, the following should occur:
Fans: The fans starts operating. The FANS OK LED on the fan assembly module will come on GREEN.
DC PEM: The –48V1 LED, –48V2 LED, and OUTPUT OK LED all come on GREEN to indicate that the power supply is connected correctly to the DC PEM for the chassis.
Note
Both DC power inputs (Input 1 and Input 2), MUST be connected to an external power source for correct operation.
1. TCC card: The POWER LED comes on GREEN. The STATUS LED is blank until the IOS is fully booted in the chassis. When the IOS is booted, the STATUS LED is GREEN if the TCC is the primary (active) card or is ORANGE if the TCC is in redundant (backup) mode. The MAINT LED is ORANGE at power up and transitions to OFF when the IOS is fully booted.
2. Supervisors: When the power is turned on, the STATUS LED is ORANGE. When the IOS boots up, the STATUS LED turns GREEN if the supervisor is the primary (active) card or is GREEN if the supervisor is in redundant (backup) mode. The UTILIZATION LEDS are GREEN on the primary card and blank for the redundant (backup) card. The ACTIVE LED is GREEN in active mode and OFF in redundant mode.
3. RF Line Cards: At power on, the STATUS LED will be ORANGE. The STATUS LED transitions from ORANGE to GREEN when the line card is initialized. On power up, the ALARM and TRAFFIC LEDs are blank. As the card slot is initialized, the ALARM LED remains blank, and the TRAFFIC LED is eventually turns GREEN.
Note If a line card slot is configured as a redundant slot, the STATUS LED will turn BLUE.
4. RF Switch Card: The RF Switch POWER LED turns GREEN when the chassis power is turned on.
Understanding show Command Responses
This section summarizes cable-related show commands. For additional command information about these and other Cisco RFGW-10 commands, refer to these additional resources on Cisco.com:
The following show commands are used to see the status of the chassis:
- dir linecard-n-flash
- show cable clock
- show facility-alarm status
- show cable depi-sessions
- show cable heartbeat
- show cable image-upgrade bundle
- show cable linecard coreinfo
- show cable linecard cpuload
- show cable linecard logs
- show cable linecard process
- show cable linecard version
- show cable multicast uplink
- show cable video label
- show cable video packets
- show cable video session
- show redundancy linecard
- show redundancy linecard
- show redundancy tcc
dir linecard-n-flash
To display the list of files present in the line card flash use the dir linecard-n-flash command in user EXEC mode.
show cable clock
To display information about the Timing, Communication and Control (TCC) card DTI client and, server statistic counts, and path traceability on the Cisco RFGW-10, use the show cable clock command in privileged EXEC mode.
show cable clock [ slot ] {client port id | server port id | counters}
show facility-alarm status
To display the current temperature thresholds that triggers a facility alarm, use the show facility-alarm status command in user EXEC or privileged EXEC mode.
show cable depi-sessions
To display Downstream External PHY Interface (DEPI) sessions configured on the line card, use the show cable depi-sessions command in privileged EXEC mode.
show cable heartbeat
To display the number of heartbeats received from the line cards, use the show cable heartbeat command in privileged EXEC mode.
show cable image-upgrade bundle
To display the upgraded images of all the devices on the Supervisor engine, use show cable image-upgrade bundle command in user EXEC or privileged EXEC mode.
show cable linecard coreinfo
To copy the core file information from line card flash directory to the bootflash, use the show cable linecard coreinfo command in privileged EXEC mode.
show cable linecard cpuload
To display the CPU utilization information, use the show cable linecard cpuload command in privileged EXEC mode.
show cable linecard logs
To display the system log information of the line card at bootup, use the show cable linecard logs command in privileged EXEC mode.
show cable linecard logs slot {all | slogs1 | slogs1-boot | slogs2 | slogs2-boot}
show cable linecard process
To display all the processes running on the line card, use the show cable linecard process command in privileged EXEC mode.
show cable linecard version
To display image version information of the line card, use the show cable linecard version command in privileged mode.
show cable multicast uplink
To display the multicast uplink interfaces, use the show cable video multicast uplink command in privileged EXEC mode.
show cable video multicast uplink [ GigabitEthernet | TenGigabitEthernet interface/port ]
show cable video label
To display the active video labels, use the show cable video label command in privileged EXEC mode.
show cable video packets
To display the video insertion packet information, use the show cable video packets command in privileged EXEC configuration mode.
show cable video packets { qam | qam-red slot / port.channel [ id pkt] | all }
show cable video statistics packet
To display unicast and multicast video packets insertion counts for the chassis or a specified slot, use the show cable video statistics packet command in privileged EXEC configuration mode.
show cable video statistics packet {all | slot slot-num } {brief | detail}
show cable video route
To display video route information to the chassis, use the show cable video route command in privileged EXEC mode.
show cable video route { multicast | unicast } { all | slot slot | qam-domain qam-domain }
show cable video session
To display the video status and session information, use the show cable video session command in privileged EXEC mode.
show cable video session {all | id session ID [in | out] [psi | stats] | slot slot | qam-domain qam-domain | qam slot/port.channel} [brief filter | summary]
show redundancy linecard
To display the information pertaining to a redundancy line card or line card group, use the show redundancy linecard command in privileged EXEC mode.
show redundancy linecard {all | slot slot | group all | groupID }
show redundancy tcc
To display the information pertaining to a redundancy Timing, Communication and Control (TCC) card, use the show redundancy tcc command in privileged EXEC mode.
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