About Cisco DNA Center-to-PagerDuty Integration
You can integrate Cisco DNA Center with PagerDuty.
Note |
PagerDuty is an incident management platform that provides reliable notifications to detect and correct infrastructure problems. For information about PagerDuty, see https://www.pagerduty.com/. |
The following table displays the supported Cisco DNA Center-to-PagerDuty integration workflow.
Step | Description | ||
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Step 1 |
Review the following Cisco DNA Center-to-PagerDuty integration requirements:
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Step 2 |
Select and subscribe one or more event notifications from Cisco DNA Center to PagerDuty. To access an event in Cisco DNA Center, click the menu icon ( ) and choose . Event Catalog displays all the events. Click the Notification tab to subscribe to an event. |
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Step 3 |
In the Notifications tab, create a new notification for the event. Follow the steps in the Create a New Notification wizard and select PagerDuty as the notification channel. The following data must be entered in the Cisco DNA Center platform GUI for the selected event:
For detailed information about this event configuration procedure, see Subscribe Cisco DNA Center Event Notifications to PagerDuty. |
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Step 4 |
Notifications for the selected event are now forwarded to PagerDuty from Cisco DNA Center. The following are the supported workflow connections between Cisco DNA Center issues and PagerDuty events:
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Step 5 |
PagerDuty responds to Cisco DNA Center with one of the following REST API responses:
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Step 6 |
Review and change (if necessary) the incident status in PagerDuty.
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Step 7 |
Close the incident in PagerDuty.
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Step 8 |
PagerDuty integration is a one-way notification from Cisco DNA Center to PagerDuty. Cisco DNA Center is not dependent on PagerDuty status to close an issue. |