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WebEx Meeting Center, Training Center, and Support Center have high-definition video capability. WebEx Meeting Center, Event Center, Training Center, and Support Center continue to support high-quality video.
For detailed instructions on using WebEx video, see the user guide on the Support page of your WebEx service site.
Video enhancements
Feature |
Description |
Meeting Center |
Event Center |
Training Center |
Support Center |
---|---|---|---|---|---|
Up to high-definition resolution (720p) |
Video resolution can go up to high-definition 720p resolution (1280x720). |
Yes |
No |
Yes |
No |
Up to high-quality resolution (360p) |
Video resolution can go up to high-quality 360p resolution (640x360). |
Yes |
Yes |
Yes |
Yes |
Full-screen video view |
Full-screen video view with high-definition or high-quality video display (depending on monitor size) and five video thumbnails. |
Yes |
Yes |
Yes |
Yes (but does not include video thumbnails) |
Expanded full-screen video view |
Expand the active speaker to the whole screen, which also allows high-definition video to be received. |
Yes |
Yes (Expanded full-screen view without high-definition video) |
Yes |
No |
Active speaker video display in full-screen sharing view |
Floating active speaker video display when sharing in full-screen view. |
Yes |
Yes |
Yes |
In full-screen view, the CSR views video in a separate panel; the customer views video in an embedded area of the customer console. |
V
ideo self-view in full-screen sharing view |
View self-view video in the main video display when sharing in full-screen view. Start or stop sending video from the self-view video window. |
Yes |
Yes |
Yes |
No |
Active speaker switching |
Automatic video switching to the loudest active speaker. |
Yes |
Yes |
Yes |
No |
Video thumbnails |
Video-based participant list with video thumbnails. |
Yes |
Yes |
Yes |
No |
Auto-adjust Video |
Automatic configuration of participants' video quality according to available network bandwidth. |
Yes |
Yes |
Yes |
Yes |
Camera hot plug-in |
Attendees can connect and switch web cams while in a meeting. |
Yes |
Yes |
Yes |
Yes |
Lock video |
Presenter can determine whose video will be displayed to all participants. |
Yes |
Yes |
Yes |
No |
High-definition video decode offloading to GPU |
Supported GPU chipsets can offload decode processing from the host CPU. |
Yes |
No |
No |
No |
Logitech HD Webcam C310
Logitech HD Webcam C500
Logitech HD Webcam C510
Logitech HD Webcam C905/B905
Logitech HD Pro Webcam C910/B910
Logitech HD Webcam C920
Microsoft LifeCam HD-5000/HD-5001
Microsoft LifeCam HD-6000
Microsoft LifeCam Cinema
Microsoft LifeCam Studio
Cisco Precision HD
Cisco TelePresence SX10
Cisco VT Camera III
Apple iSight HD
This section contains known issues and limitations that affect WebEx integrated video. For more information about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx services, see Cross-platform Features and Known Issues.
High-definition video
High-definition video is automatically turned off during application, desktop, and streaming media sharing. It is automatically turned on again when those functions end.
Streaming media in Event Center stops presenter's video
In Event Center, playing video from a file and sharing it with all participants requires stopping the presenter's video camera. The presenter can send only one video stream at a time. The presenter's video camera can be turned back on again once he or she has finished streaming the file or media.
This limitation has been added to protect subscribers from bandwidth issues that could result from a spike in video traffic if multiple non-thumbnail video streams are sent to a large group of participants. The limitation is expected to be removed in the future.
Collaboration Meeting Rooms (CMR) common issues
Sending video from WebEx applications to video conferencing systems or applications
A CMR Cloud or CMR Hybrid meeting will always start at the best video resolution between TelePresence (or other video conferencing systems or applications) and WebEx. If high-definition video is available, it will be available to all participants. If any participant on the WebEx side experiences poor network conditions, the resolution between TelePresence and WebEx will downgrade to accommodate that participant. As a result, video resolution will also be poor for all other participants. The minimum bit rate a WebEx application must process from the WebEx Cloud to be able to receive both video and application or screen sharing (formerly called "desktop sharing") content is 1.2 Mbps. Less than that will result in the WebEx application showing only the shared application or screen.
Starting with WBS29.11, if, for reasons of low network bandwidth or conditions (such as CPU or RAM use) that are local to the WebEx application, the WebEx application is not able to maintain the 1.2 Mbps bit rate per the above, users will see a "low-bandwidth" warning message instead of receiving TelePresence video. In WBS29.11 and later, WebEx application users will automatically periodically retest their connection to the WebEx Cloud to assess whether any network or local conditions have been remedied. If they are able to send and receive video at a bit rate of 1.2 Mbps or greater, they will be able to resume sending and receiving video.
For information about recommended bandwidth configuration settings for CMR Cloud meetings, see Prerequisites in Cisco WebEx Meeting Center with Collaboration Meeting Rooms Enterprise Deployment Guide on the Cisco WebEx Meeting Center Configuration Guides page.
For information about recommended bandwidth configuration settings for CMR Hybrid meetings, see Prerequisites in the Cisco WebEx Features and Important Notes chapter and Tips for Troubleshooting Low Bandwidth with the WebEx Meeting Center Client on Windows or Mac in the Troubleshooting chapter of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page. For information about recommended site administration options to reduce bandwidth issues, see Site Administration Release Notes.
In-meeting video experience
WebEx users can only see the active speaker or the most recently active speaker's video endpoint in the WebEx application. Video endpoint users who are not talking will not show up in the WebEx application.
Video endpoint users can only see the active speaker or the most recently active speaker from WebEx on their screens. WebEx users who are not talking will not show up on their screens.
If there is background noise in a TelePresence room, it can cause the video for that TelePresence room to appear as the active speaker in the WebEx meeting. If needed, the host can use the Lock Video command to lock the video display on another participant's video.
In a CMR Cloud or CMR Hybrid meeting, the participant videos of participants who have joined from Apple iPads or iPhones over 4G LTE will not be visible on TelePresence systems, although audio will still be available. This problem occurs because 180 p video is required to send video to TelePresence systems, but sending 180 p video over mobile networks is not supported due to the Apple iTunes store requirements for applications.
Full-screen video view
When the presenter switches to full-screen video view while sharing his or her screen, application, or document, sharing is paused on the attendee side (the last-shared screen freezes). When the presenter exits full-screen video view, sharing will automatically resume.
Attendees will stay in full-screen video view when the presenter stops sharing and will automatically exit full-screen video view when the presenter starts sharing again.
If the Mac or PC WebEx application has two monitors, users can view full-screen view on one monitor and full-screen or application sharing on the other monitor by dragging the video window to the other monitor and selecting the "View all participants in full-screen view" icon.