WebEx Audio
WebEx Integrated Audio provides a high-performance, feature-rich, telephony-based audio conference service. This service can be used in a stand-alone mode or fully integrated within a WebEx meeting.
What's New
WBS29.13
In-meeting audio prompts
English language audio prompts have been updated to improve consistency of prompt tone and voice quality.
Features
WebEx Audio (hybrid audio)
WebEx Audio (hybrid audio) provides flexibility for the attendees to join an audio conference using their computer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it is available at all times that the WebEx audio is available within a WebEx meeting. Features such as muting and un-muting, icons, and active-talker notification operate identically for attendees. Attendees may transition at any time from using their computer to phone or vice a versa. Attendee status and the mode that they are using to connect to the conference can be seen in the Participant list.
WebEx Audio (hybrid audio) is supported on the following services and platforms:
| Support for WebEx Audio (Hybrid Audio) | Windows | Macintosh | Linux/Solaris |
|---|---|---|---|
| Solaris Meeting Center | Yes | Yes | Yes |
| Training Center | Yes | Yes | Yes |
| Event Center | No | No | No |
| Support Center | No | No | No |
Frequently Asked Questions
Q. What's the capacity for WebEx Audio?
A. WebEx Audio capacity is 1000 attendees for all supported WebEx services with 500 attendees on telephony and 500 on WebEx integrated VoIP.
Q. Are there any calling restrictions from certain locations?
A. Yes, this document outlines those restrictions: http://www.webex.com/pdf/tollfree_restrictions.pdf
Q. Does WebEx Audio support a mixed-mode or hybrid audio conference with VoIP attendees?
A. Yes, WebEx Audio supports a hybrid audio in selected services. (Refer to the table above.)
Q. What are the known issues and limitations for CMR Hybrid (WebEx-enabled TelePresence) and CMR Cloud meetings that use telephony service provider (TSP) audio?
A. For some telephony service provider (TSP) audio accounts, if a host with a TSP account schedules two adjacent CMR Hybrid or CMR Cloud meetings, with the second one scheduled to start immediately after the first one ends, and if the TelePresence scheduling system automatically extends the first meeting past the scheduled end, the second meeting will end automatically because the same TSP audio account and host access code cannot be used for both meetings at the same time.
To work around this problem, hosts can set up two different TSP audio accounts with different host access codes, and use one account for the first meeting and the other account for the second meeting. Another option is for the administrator to turn off the option for the TelePresence systems to automatically extend the meeting.
Audio Options
 Note | For information about audio options supported for each operating system, see Cross-platform Features and Known Issues. |
| Available In | |||||
|---|---|---|---|---|---|
| Feature | Description | Meeting Center | Event Center | Support Center | Training Center |
|
WebEx Teleconference |
This audio option is integrated into your WebEx online session. Choose from these options: |
Yes |
Yes |
No |
Yes |
|
Audio broadcast |
One-way audio, for meetings where attendees only listen. A host speaks by using a microphone connected to their computer. |
No |
Yes |
No |
No |
|
Integrated Voice-over-IP (VoIP) Audio |
Instead of using a telephone, use your computer to send the audio over the Internet. |
Yes |
Windows only |
Yes |
Windows only |
|
Personal Conferencing |
Personal Conferencing allows you to start an audio conference and then optionally expand the meeting to include an online meeting including video conferencing. A Personal Conferencing account can have up to three sets of access numbers (host and attendee access codes). To sign up for a Personal Conferencing account, go to the My WebEx tab and select Personal Conferencing. |
Yes |
No |
No |
No |
|
Other Teleconference Service |
Use a third-party teleconference service. |
Yes |
Yes |
Yes |
Yes |
Audio Feature Comparisons
|
Feature |
Description |
Audio Broadcast |
WebEx Audio1 |
Integrated VoIP |
Personal Conferencing |
|---|---|---|---|---|---|
|
Conference size |
When choosing an audio option, consider the size of the group that will attend your session. |
3,000 attendees |
1000 attendees (500 on telephony and 500 on WebEx VoIP) |
500 attendees (1,000 for Training Center) |
500 attendees |
|
Multiple speakers |
How many active speakers are required in the conference |
Only hosts, presenters and panelists can speak by default |
No limitations |
No limitations |
No limitations |
|
Entry and exit tones |
WebEx can play to let you know when attendees join and leave the session. |
No |
Yes |
No |
Yes |
|
Mute on entry |
Automatically mute attendee microphones when they enter the session. |
n.a. |
Yes |
Yes |
No |
|
Automatically start the audio conference |
Start the audio when an attendee joins the session. If the host has not yet joined, attendees hear a recorded message that informs them that the host has not yet joined. |
Yes |
Optional |
No |
Optional |
|
Save default settings |
Save default audio settings in your MyWebEx profile to make it easier to start and schedule session with your preferred settings. |
Yes |
Yes |
Yes |
Yes |
|
Reports |
Run reports that show your WebEx audio usage. |
Yes |
Yes |
Yes |
Yes |
|
TCP/UDP support |
WebEx supports the UDP and TCP protocols. |
Yes |
NA |
Yes |
NA |
|
Support for WebEx Audio (hybrid audio) meeting |
WebEx Audio (hybrid audio) meeting where attendees have the flexibility to join a conference through telephone or through desktop-based VoIP. |
Yes |
Yes |
No |
NA |
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