Get Help from the Cisco Support Community and Technical Assistance Center (TAC)
Open a Cisco Support Case
When you open a support case from the web GUI, Prime Infrastructure automatically populates the case form with information it can retrieve from a device. This includes technical details about the device, configuration changes on the device, and all device events that occurred in the last 24 hours. You can also attach your own files to the case.
Before you begin
You can open a support case from the web GUI if:
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Your administrator has configured Prime Infrastructure to allow you to do so. See Set Up Defaults for Cisco Support Requests section in Cisco Prime Infrastructure Administrator Guide.
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The Prime Infrastructure server has a direct connection to the internet, or a connection by way of a proxy server.
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You have a Cisco.com username and password.
Procedure
Step 1 |
Choose one of the following:
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Step 2 |
Enter your Cisco.com username and password. |
Step 3 |
Click Create. Prime Infrastructure populates the form with data it retrieves from the device. |
Step 4 |
(Optional) Enter a Tracking Number that corresponds to your own organization’s trouble ticket system. |
Step 5 |
Click Next and enter a description of the problem. Prime Infrastructure populates the form with data it retrieves from the device and automatically generates the necessary supporting documents. If desired, upload files from your local machine. |
Step 6 |
Click Create Service Request. |
Join the Cisco Support Community
You can access and participate in discussion forums in the online Cisco Support Community. You will need a Cisco.com username and password.
Procedure
Step 1 |
Choose one of the following:
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Step 2 |
In the Cisco Support Community Forum page, enter your search parameters to find what you need. |