Capture Logs
When troubleshooting NCS 1014 issues, your technical support representative needs certain information about the situation and the symptoms that you are experiencing. To speed up the problem isolation and resolution process, collect the necessary data before you contact your representative.
To collect all debugging information, perform these steps:
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Procedure
Step 1 |
show logging Displays the contents of the logging buffers. You can also view details of FPD upgrade failures. Example:
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Step 2 |
show tech-support ncs1014 Creates a .tgz file that contains the dump of the configuration and show command outputs. This file provides system information for the Cisco Technical Support. Example:
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Step 3 |
show tech-support install Collects the Cisco support file for the installation information. By default, the output of this command is saved on the NCS 1014 hard disk in a file with .tgz extension. Similarly, other show-tech-support commands can be used to gather data for a specific area. Example:
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