The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This section describes possible mechanical problems and corrective actions.
Warning |
Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 |
Warning |
No user-serviceable parts inside. Do not open. Statement 1073 |
If there appears to be a malfunction, first check all cables and connections. If these are in order, see the following table for specific troubles and solutions.
If you face issues with the Voice Gateway configuration, refer to the Cisco VG450 Voice Gateway Software Configuration Guide.
Symptom |
Possible Cause |
Corrective Action |
---|---|---|
Power LED and fan are off |
Power source switched off |
Switch power source on |
Faulty power cable |
Check/replace power cable |
|
Faulty power source |
Check/correct input power |
|
Faulty internal power supply |
Contact Cisco1 or your Cisco reseller |
|
Power LED on; fan off |
Faulty Cisco VG450 |
Contact Cisco 1 Technical Service Center or your Cisco reseller |
Power LED off; fan on |
Faulty Cisco VG450 |
Contact Cisco 1 or your Cisco reseller |
No initialization response from Cisco VG450 |
Faulty modem console terminal |
Check/replace modem/terminal |
Faulty cabling to terminal |
Check/replace cable |
|
Faulty Cisco VG450 |
Contact Cisco 1 or your Cisco reseller |
|
Unit shuts off after operating for some time |
Overheating |
Check ventilation |
Faulty Cisco VG450 |
Contact Cisco 1 or your Cisco reseller |
|
Console screen display freezes |
Console fault |
Reset/replace console |
Software error |
Repeat power-on procedure |
|
Faulty Cisco VG450 |
Contact Cisco 1 or your Cisco reseller |