Unable to add Interconnect Account |
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Verify that the account credentials associated with Cisco SD-WAN Manager are correct.
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If you updated the credentials with interconnect provider, update the account credentials on Cisco SD-WAN Manager.
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While attempting to create an interconnect gateway, the device list is empty |
Verify that you have attached the Equinix template to the devices.
(Recommended template:
Default_EQUINIX_DHCP_DNS_ICGW_CSR1000V_Template_V02)
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While attempting to create an interconnect gateway, cannot find the desired location |
Click the Refresh button to update the list of available
locations.
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Creation of interconnect gateway failed |
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Check the configuration task progress on Cisco SD-WAN Manager for any error messages.
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If you are using the Interconnect Global Settings, check
whether the selected software image is available at the
Interconnect Provider location.
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If the VM instance is not deployed or the IP pool is
exhausted, check with the Interconnect provider.
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Certificate is not installed successfully for interconnect gateway
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From the Cisco SD-WAN Manager menu, click . From the Device Reboot page, reboot the interconnect gateway.
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While creating a direct connect connection, the direct connect gateway or the transit gateway list is empty |
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On the AWS portal, verify that the desired direct connect gateway or transit gateway is available.
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Click the Refresh button to fetch the list of gateways from
AWS.
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If a gateway is not available in AWS, create the gateway through Cisco SD-WAN Manager.
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While creating a direct connect connection, host VPC tags are not listed |
Verify that the host VPC tags are available and enabled for Interconnect connectivity. |
Creation of Direct Connect connection failed |
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Check the configuration task progress on Cisco SD-WAN Manager for any error messages.
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If you are using the interconnect global settings, check whether the internal IP address pool has been exhausted. If yes,
delete some connections and retry.
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If you are using custom settings, ensure that you haven’t
entered overlapping CIDR subnets for peering.
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Check whether you have reached any connection limits. See Usage Notes for Cisco Catalyst SD-WAN Cloud Interconnect with Equinix.
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Verify permissions of the interconnect provider account and the AWS account.
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Traffic flow issues |
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Ensure that the required security rules for inbound and
outbound traffic are configured for the host VPC.
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Verify whether the virtual interface has been created and attached to the direct connect gateway.
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In AWS, verify whether the BGP peering status is in the UP
state for the virtual interface.
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Verify whether the correct route table is being used as the
main routing table for the host VPC and whether the
necessary routes are being propagated towards the virtual
private gateway or the transit gateway.
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Verify whether the virtual private gateway or transit gateway is attached to the direct connect gateway.
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Latency issues |
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Verify whether the interconnect gateway location is in close proximity to the direct connect location chosen while creating
the connection.
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Ensure that you have configured the appropriate bandwidth for
the connection.
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Cloud gateways are not displayed in the drop-down list
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Ensure that the necessary cloud gateways are created using the multicloud workflow and the minimum requirements listed in
this document are met.
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Traffic to VPC or VNET workload is sent over the internet even after creating an interconnect connection to the cloud gateway
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When an Cisco Catalyst SD-WAN branch is connected to a cloud gateway through the internet and through an interconnect connection from an interconnect gateway
to access the same VPC or VNET workload, by default, traffic from the branch is sent through the internet.
To make the private path through the interconnect gateway the preferred path, apply appropriate control and data policies
to the WAN edge device at the branch, the interconnect gateway, and the cloud gateway.
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