The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The audience for this document is the administrator responsible for installing, configuring, and managing Server Switch equipment. This administrator should have experience administering similar networking or storage equipment.
This publication is organized as follows:
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Chapter 1 |
About the Cisco 4x InfiniBand Host Channel Adapter Expansion Card for IBM BladeCenter |
Describes the server switch module and HCA expansion cards, including topology, management, the LEDs, and external InfiniBand ports. |
Chapter 2 |
Installation, configuration, and external connection of the server switch module are described. |
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Chapter 3 |
This chapter describes the HCA Expansion Card specifications and compliance certifications. |
This document uses the following conventions:
Notes use the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Cautions use the following conventions:
•Cisco 4x InfiniBand HCA Expansion Card for IBM BladeCenter User Guide
•Cisco Boot over IB User Guide for Linux
•Cisco Boot over IB User Guide for Windows
•Cisco Command Line Interface Reference Guide
•Cisco Chassis Manager User Guide (Web GUI)
•Cisco Element Manager User Guide
Please read this section before contacting IBM or Cisco technical support.
For technical support, see the website http://www.ibm.com/support
To contact technical support, e-mail support@ibm.com or call one of the telephone numbers in Table 1.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers in Table 1.
Table 1 EU Country Telephone List
Phone numbers are subject to change without notice.
Note IBM and Cisco are both available for more information. For support, contact IBM before Cisco.
Be prepared to provide the following information to support personnel.
General Information
•Technical Support registration number, if applicable
•Error messages received
•Detailed description of the problem and specific questions
•Description of any troubleshooting steps already performed and results
Server configuration
•Type of server, chip set, CPU, amount of RAM, # of nodes
•Attached storage devices (output from cat /proc/scsi/scsi)
•InfiniBand configuration (output from /usr/local/topspin/sbin/hca_self_test)
Topspin Chassis configuration
•Chassis model
•Output from the show running-status all command
Topspin Chassis Serial Number
The chassis serial number and corresponding bar code are provided on the serial number label. This can be found on the bottom of the chassis or the outside of the Topspin chassis box packaging. It can also be found in the output of the show backplane command.
If InfiniBand drivers are already installed on the host, to determine the version of the Topspin Linux host drivers you are running, enter the following command at the prompt.
$ rpm -qa | grep topspin
topspin-ib-mod-rhel3-2.4.21-32.ELsmp-3.2.0-82
topspin-ib-mpi-rhel3-3.2.0-82
topspin-ib-rhel3-3.2.0-82
To verify that you are running the latest available release, compare your version against the latest version on the Cisco support website at http://www.cisco.com/cgi-bin/tablebuild.pl/sfs-linux. After registering your product, you should have received a username and password to give you access to this site.
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.