Introduction
In recent years, many new collaborative tools have been introduced to the market, enabling businesses to enhance communications and extend collaboration outside the walls of their businesses. Organizations realize the added value that collaboration applications bring to their businesses through increased employee productivity and enhanced customer relationships. Significant advances have been made in the collaboration space to simplify deployment, improve interoperability, and enhance the overall user experience.
Today's collaboration solutions offer organizations the ability to integrate video, audio, and web participants into a single, unified meeting experience. The guidelines within this Cisco Validated Design (CVD) guide are written with the overall collaboration architecture in mind. Subsystems are used for better organization of the content, and the recommendations within them are tested to ensure they align with recommendations in related subsystems.
What’s New in This Chapter
Table 1-1 lists the topics that are new in this chapter or that have changed significantly from previous releases of this document.
Architectural Overview
This CVD for the Enterprise Collaboration Preferred Architecture incorporates a subset of products from the total Cisco Collaboration portfolio that is best suited for the enterprise market segment. This Preferred Architecture deployment model is prescriptive, out-of-the-box, and built to scale with an organization as its business needs change. This prescriptive approach simplifies the integration of multiple system-level components while also enabling an organization to select the features, services, and capacities that best address its business needs.
This CVD for the Enterprise Collaboration Preferred Architecture provides end-to-end collaboration targeted for deployments larger than 1,000 users. For smaller deployments, consult the Preferred Architecture Design Overview and CVDs for Midmarket Collaboration.
This CVD for the Enterprise Collaboration Preferred Architecture provides high availability for critical applications. The architecture supports an advanced set of collaboration services that extend to mobile workers, partners, and customers through the following key services:
- Voice communications
- Instant messaging and presence
- High definition video and content sharing
- Rich media conferencing
- Enablement of mobile and remote workers
- Business-to-business voice and video communications
- Unified voice messaging
Because of the adaptable nature of Cisco endpoints and their support for IP networks, this architecture enables an organization to use its current data network to support both voice and video calls. The preferred architecture employs a holistic approach to bandwidth management that incorporates an end-to-end QoS architecture, call admission control, and video rate adaptation and resiliency mechanisms to provide the best possible user experience for deploying pervasive video over managed and unmanaged networks.
The Cisco Preferred Architecture for Enterprise Collaboration, shown in Figure 1-1, provides highly available and secure centralized services. These services extend easily to remote offices and mobile workers, providing availability of critical services even if communication with headquarters is lost. This should be viewed as a fundamental architecture from which to design a new deployment or to evolve an existing one. As the Preferred Architecture progresses, this architecture will be expanded upon with additional products and solutions.
Figure 1-1 Cisco Preferred Architecture for Enterprise Collaboration
Table 1-2 lists the products in this architecture. For simplicity, products are grouped into modules to help categorize and define their roles. The content of this CVD is organized into the same modules.
The Preferred Architecture for Enterprise Collaboration requires a well-structured, highly available, and resilient network infrastructure as well as an integrated set of network services, including Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Trivial File Transfer Protocol (TFTP), and Network Time Protocol (NTP). A detailed description of how these basic network services are utilized by Cisco applications and endpoints can be found in the Network Services section of the Cisco Collaboration SRND.
Virtualization
Virtualizing multiple applications and consolidating them on physical servers lowers cost, minimizes rack space, lowers power requirements, and simplifies deployment and management. Virtualization also accommodates redeploying hardware and scaling software applications as organizational needs change.
Cisco Unified Communications on the Cisco Unified Computing System (UCS)
Cisco UCS servers are thoroughly tested with unified communications (UC) core applications to provide reliable and consistent performance in a virtualized environment. There are two options for deploying UC applications on UCS servers:
UCS TRCs are specific hardware configurations of UCS server components. These components include CPU, memory, hard disks (in the case of local storage), RAID controllers, and power supplies. Specific TRCs are documented at the UC Virtualization Supported Hardware website.
Specifications-based UCS hardware configurations are not explicitly validated with UC applications. Therefore, no prediction or assurance of UC application virtual machine performance is made when the applications are installed on UCS specs-based hardware. In those cases Cisco provides guidance only, and ownership of assuring that the pre-sales hardware design provides the performance required by UC applications is the responsibility of the customer.
Both options are fully supported by the Cisco Technical Assistance Center (TAC), provided all rules for Unified Communications in a Virtualized Environment are followed.
Cisco Business Edition 7000 (BE7000)
The Cisco BE7000 is built on a virtualized UCS that ships ready-for-use with a pre-installed virtualization hypervisor and application installation files. The BE7000 is a UCS TRC in that UC applications have been explicitly tested on its specific UCS configuration. The Cisco BE7000 solution offers premium voice, video, messaging, instant messaging and presence, and contact center features on a single, integrated platform. For more information about the Cisco BE7000, see the Cisco Business Edition 7000 Data Sheet.
Core Applications
In the Preferred Architecture for Enterprise Collaboration, the following virtualized applications are deployed on multiple Cisco UCS servers to provide hardware and software redundancy:
- Cisco Unified Communications Manager
- Cisco Unified Communications Manager IM and Presence Service
- Cisco Unity Connection
- Cisco Expressway, consisting of Expressway-C and Expressway-E
- Cisco Meeting Server
- Cisco TelePresence Management Suite
We recommend always deploying redundant configurations to provide the highest availability for critical business applications.
Collaboration Endpoints
The recommendations within this CVD guide assume a deployment of Cisco voice and video endpoints, including soft clients such as Cisco Jabber. These endpoints use SIP to register to Cisco Unified Communications Manager (Unified CM). Table 1-3 lists the preferred endpoints for optimal features, functionality, and user experience.