Release Notes for the Cisco CMX Engage Release 3.2.10
Introduction to the CMX Engage
Network Synchronization for Floor
Support for License Limit Check
Support to Define Bandwidth and Session Expiry
Custom Variables for Trigger API Parameters
Support to Remove Outdated Meraki Credentials
SMS with Password Verification
This document describes the enhancements, resolved issues, and open issues for the Cisco CMX Engage Release 3.2.10. Use this document in conjunction with the documents listed in the “Support” section.
The CMX Engage is a location intelligence, digital customer acquisition and multi-channel engagement platform that enables companies to connect, know, and engage with visitors at their physical business locations.
The major features of the CMX Engage 3.2.10 release are as follows:
The CMX Engage is now enhanced to synchronize the Meraki floors based on the updates in the Meraki. The subsequent synchronization for a floor is carried out only if that Meraki floor is updated. This increases the efficiency of the synchronization process.
For Meraki, during network synchronization, the CMX Engage now checks whether the APs/Security Appliances in the Meraki exceeds the CMX Engage license limit for that customer. If the license limit exceeds, then new APs/Security Appliances will not be added and synchronized to the CMX Engage.
For the wireless network, CUWN-WLC, the AP updation process is optimized by defining a stale duration for each AP. If the WLC APs are not updated within the stale duration, those APs are considered as stale. Currently the time interval to get updates for an AP is 2 hours. Now, when CMX Engage gets new set of APs, it removes the APs that crossed the stale duration, updates other existing APs, and appends new APs, if any. Previously, the CMX Engage used to replace the existing APs with new set of APs without any verification.
The CMX Engage dashboard now supports configuring bandwidth and session expiry for the captive portals in the Captive Portal Rules.
In the “Create Captive Portal Rule” window, in the Actions area, under the “Show Portals” section, the following fields are added to support this feature.
You can configure the session duration in minutes, hours, or days. You can specify a bandwidth between the range 1kbps-1 tbps.
This bandwidth and session expiry configurations will override the configurations in the wireless network such as Meraki or CUWN. In addition, you can configure more session duration than the one that you can configure in the wireless network. For example, if the maximum session duration that you can specify in Meraki is 90 days, you can configure more than 90 days as session duration using this feature.
For the Trigger API methods, “Get”, “Post Form”, and “Post JSON”, you can now add custom variables for the Key parameters. To add the custom variables, a “Add Custom Variable” button is displayed at the bottom of the variable list, which appears when you click the “Add Variable” button. To know the list of custom variables that you can add, contact the CMX Engage support team.
The CMX Engage is now enhanced to remove the outdated Meraki credentials from the CMX Engage. This helps to avoid the Meraki accounts getting locked due to login attempts from the CMX Engage dashboard using outdated credentials. This issue occurs when the Meraki credentials are updated in the Meraki system.
If the credentials for a Meraki account is updated in the Meraki system, you cannot execute a CMX Engage activity that needs a connection to the Meraki network. For example, Importing the SSIDs. In addition, when you click the “Wi-Fi” icon in the left pane of the CMX Engage dashboard, a label “Disconnected” is displayed for the Meraki network. When you click the Meraki Network, the “Meraki Account Settings” window appears with a description “Click here to remove your Meraki Credentials from CMX Engage” at the bottom of the window. You can remove the outdated Meraki credentials by clicking the “Click here” link. You can then connect to the Meraki network by specifying the updated credentials in the “Meraki Account Settings” window.
For the “Hard SMS with Password Verification” authentication, the {link} that appears in the “SMS Text” box is now made optional. You can create the portal for “SMS with Password Verification” authentication, even if you remove the {link} in the “SMS Text” box. However, if you remove the {link}, the SMS sent will not have the link to access the captive portal.
You can access the support documentation using the Help button in the CMX Engage Dashboard.