Cisco Nexus 1000V Troubleshooting Guide, Release 4.2(1)SV2(2.2)

Registration failure of vShield Manager with Network Segmentation Manager

A system message is logged in the vShield Manager.

vShield Manager is unable to reach Network Segmentation Manager.

Verify that the connection between Cisco Nexus 1000V and VMware vShield Manager is enabled.

Check that vShield Manager is able to ping the Cisco Nexus 1000V.

If not, reestablish the L2 or L3 connectivity between vShield Manger and the Cisco Nexus 1000V. See the Cisco Nexus 1000V Network Segmentation Manager Configuration Guide for more information.

vShield Manager is unable to authenticate with Network Segmentation Manager.

Verify if the username and password are accurate by checking the VSM system logs. The following system log will be displayed if the username and password are inaccurate.

2012 Jan 20 00:49:59 switch %USER-3-SYSTEM_MSG: VALIDATE: user: admin, Authentication failure - validate

If not, replace the username and password on the in the networking configuration on the vShield Manager.

The NSM feature is not enabled on the Cisco Nexus 1000V.

Verify if the NSM feature is enabled on the Cisco Nexus 1000V.

show feature

If not, enable the NSM feature.

feature network-segmentation-manager

HTTPS is not enabled on the Cisco Nexus 1000V.

Check if the browser can connect to https://<vsm-ip>/?

If not, enable the HTTPS server on the VSM.

feature http-server

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to create network segment

vCloud Director is unable to create the VLAN associated with the network.

1. Verify that the resources are available to create a VLAN by checking the existing number of VLANS.

show vlan summary

If the number of VLANs existing exceeds the number of supported VLANs (i.e. 2048), then evaluate if there are any VLANs that can be removed from the system.

2. Verify that the VLAN pool in the vCloud Director does not contain more than 2048 available VLANs.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Template could not be inherited on port-profile

Unable to inherit the port profile associated with the network segment policy onto the port profile created for the network.

1. Verify if the port profile exists.

show running-config port-profile name

To identify the name of the port profile, you will need to determine the network segment policy the network was attempting to use. You will need the information about the tenant/organization UUID and the type of network pool the network was being created from (VXLAN or VLAN) to find the corresponding network segment policy that has these values configured. If no network segment policy is configured with these values, then use the default network segment policy to identify the name of the port profile.

2. Check system logs for a port profile inheritance failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set max-ports

Unable to set the max ports on the port profile.

Check system logs for a max port failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Network already exists

A network with the same name already exists in the vCloud Director.

1. Delete the existing network that has the same name.

no port-profile network name

2. Delete the bridge domain with the same name if it exists.

no bridge-domain name

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to create port-profile

Cisco Nexus 1000V is unable to create the port profile required for the network.

Check system logs for a port profile failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Template does not exist

Unable to find the port profile associated with the network segment policy associated with the network.

1. Verify if the port profile exists.

show running-config port-profile name

To identify the name of the port profile, you will need to determine the network segment policy the network was attempting to use. You will need the information about the tenant/organization UUID and the type of network pool the network was being created from (VXLAN or VLAN) to find the corresponding network segment policy that has these values configured. If no network segment policy is configured with these values, then use the default network segment policy to identify the name of the port profile.

2. Check system logs for a port profile failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Alias ID not found

Unable to retrieve the port group ID associated with the port profile created for the network

Verify that the Virtual Supervisor Module (VSM) has an active SVS connection.

show svs connection

When you enter the command, the output must display

operational status: connected

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set port-binding

Unable to set the port binding on the port profile associated with the network

Check system logs for a port binding failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set vlan

Unable to set the access VLAN on the port profile associated with the network

Check system logs for a set VLAN failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set vmware port-group

Unable to set Vmware port group property on the port profile.

Check system logs for a port group property failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set state enabled

Unable to set the property state on the port profile to enabled.

Check system logs for a state enabled property failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to collect svs configuration

Unable to execute the command

show svs connection

Verify that the Virtual Supervisor Module (VSM) has an active SVS connection.

show svs connection

When you enter the command, the output must display

operational status: connected

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Operational status is missing

Unable to locate the operational status in the SVS connection.

1. Verify that the Virtual Supervisor Module (VSM) has an active SVS connection.

show svs connection

When you enter the command, the output must display

operational status: connected

2. Check system logs for a operational status failure message. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

SVS connection is disconnected

SVS connection is disconnected.

Verify that the Virtual Supervisor Module (VSM) has an active SVS connection.

show svs connection

When you enter the command, the output must display

operational status: connected

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to create bridge domain

Unable to create the bridge dmain associated with the network.

Verify that the feature Segmentation is enabled.

show feature

If not, enable the segmentation feature.

feature segmentation

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set segment ID

Unable to set the segment ID associated with the network.

Verify that the segment ID is not already in use by another bridge domain.

show bridge-domain

Check the error message on the system log to retrieve the segment ID.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set group IP

Unable to set the group IP associated with the network.

Verify that the group IP is a valid multicast IP address by checking the system logs for invalid IP address error message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network creation triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to set port-profile description

Unable to set the description for the port profile associated with the network.

Check system logs for a port profile description failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

The network deletion triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to delete interface using the port-profile

Unable to delete the interfaces inheriting the port profile.

1. Manually delete the interfaces.

2. In the vCenter Server ensure that the VMs associated with the vApp are powered down.

3. In the VSM execute the command

no interface vethernet vethernet number

The network deletion triggered from vCloud Directors fails. A system message similar to the following is logged in the vCloud Director:

Failed to delete the port-profile

Unable to delete the port profile associated with the network.

1. Manually delete the port profile.

2. Check system logs for a port profile deletion failure message reported by network segmentation manager. See the Cisco NX-OS System Messages Reference for more information.

An vEthernet interface is administratively down. The interface will be in NoPortProfile state.

The vEthernet interface is in quarantine state.

1. Verify the interface is quarantined.

show port-profile sync-status

2. Bring the interface out of quarantine.

no shutdown

The interface comes back online.

3. Verify if the interface is online.

show interface vethernet

show network-segment manager switch

Displays the Cisco Nexus 1000V configured with NSM.

show running-config port-profile

Displays the port profile configuration.

show running-config network-segment policy

Displays the NSM policy configuration.

show network-segment policy usage

Displays the network segmentation policy usage by networks.

show network-segment network

Displays the networks associated with a network segmentation policy.

show network-segment network id id

Displays the network ids associated with a network segmentation policy.

show network-segment network name name

Displays the name of the networks associated with a network segmentation policy.

show logging logfile | grep NSMGR

Displays the system logs from the network segmentation manager.