Guidelines for Troubleshooting
When you troubleshoot issues with Cisco DCNM or a device that it manages, follow the guidelines listed in the following table.
Guideline |
Description |
---|---|
Check the release notes to see if the issue is a known problem. |
The release notes are accessible through the Cisco DCNM Documentation Roadmap. |
Take screenshots of the fault or error message dialog box, and other relevant areas. |
These screenshots provide visual cues about the state of Cisco DCNM when the problem occurred. If your computer does not have software to take screenshots, check the documentation for your operating system, as it might include this functionality. |
Record the steps that you took directly before the issue occurred. |
If you have access to screen or keystroke recording software, repeat the steps you took and record what occurs in Cisco DCNM. If you do not have access to that type of software, repeat the steps you took and make detailed notes of the steps and what happens in Cisco DCNM after each step. |
Create a technical support file. |
The information about the current state of the Cisco DCNM instance is very helpful to Cisco support and frequently provides the information needed to identify the source of the problem. |