- Preface
- Troubleshooting Overview
- Audit Troubleshooting
- Billing Troubleshooting
- Call Processing Troubleshooting
- Configuration Troubleshooting
- Database Troubleshooting
- Maintenance Troubleshooting
- Operations Support System Troubleshooting
- Security Troubleshooting
- Signaling Troubleshooting
- Statistics Troubleshooting
- System Troubleshooting
- Network Troubleshooting
- General Troubleshooting
- Diagnostic Tests
- Disaster Recovery Procedures
- Disk Replacement
- Recoverable and Nonrecoverable Error Codes
- System Usage of MGW Keepalive Parameters, Release 6.0
- Overload Control
- Glossary
Disk Replacement
Introduction
This chapter describes the process of replacing a defective Cisco BTS 10200 Softswitch disk. Each Cisco BTS 10200 system element contains two hard disks (disk 0 and disk 1) that are mirrored using Sun Solaris Disk Suite. The disk mirroring application must be disabled between the two disks in order to replace the defective disk.
Before starting the disk replacement procedures, the following procedures must be completed:
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Identify the disk that needs to be replaced by viewing the /var/adm/messages
•Perform a full system back up.
The part number of the replacement disk must be the same as the part number of the defective disk, or the size of the replacement disk must be equal to or larger than the mirrored good disk.
This chapter contains the following sections:
•Call Agent/Feature Server or Element Management System Disk 0 Replacement
•Call Agent/Feature Server or Element Management System Disk 1 Replacement
System Back Up Procedure
The purpose of this section is to describe the needed steps to create a back up using the Flash Archive on Cisco BTS 10200 system. The procedure is performed before and after any software upgrade or for routine maintenance purposes.
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Note It is recommended that this procedure be performed during a maintenance window or when traffic volume is low.
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Before you start the back up procedure, obtain the following information:
•NFS server hostname or IP address
•Shared directory from NFS server
•Root user access
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Note Provisioning is not allowed during procedure, so that a stable backup is preserved.
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Call Agent/Feature Server Back Up
Perform the following steps on the standby CA/FS system:
Step 1 Log in as root on secondary CA/FS.
Step 2 Verify that all platforms are in standby mode.
<hostname># nodestat
Step 3 Remove all unnecessary files or directories such as /opt/Build, application tar files, and so on.
Step 4 Mount NFS server to /mnt directory.
<hostname># mount <nfs server ip or hostname>:/<share dire> /mnt
Step 5 Stop all platforms.
<hostname># platform stop all
Step 6 Save all platforms data directory (shared memory) to nfs server.
<hostname># tar -cf - /opt/OptiCall/CAxxx/bin/data |gzip -fast - >
/mnt/data.<hostname>.CA.gz
<hostname># tar -cf - /opt/OptiCall/FSAINxxx/bin/data |gzip -fast - >
/mnt/data.<hostname>.FSAIN.gz
<hostname># tar -cf /opt/OptiCall/FSPTCxxx/bin/data |gzip -fast - >
/mnt/data.<hostname>.FSPTC.gz
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Note Where xxx is the instance number.
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Step 7 Start all platforms.
<hostname># platform start -nocopy
Step 8 Verify all platforms are up on standby.
<hostname># nodestat
Step 9 Create excluded directories file for flash archive.
<hostname># vi /tmp/excluded_dir/opt/OptiCall/CAxxx/bin/data
<hostname># vi /tmp/excluded_dir/opt/OptiCall/CAxxx/bin/logs
<hostname># vi /tmp/excluded_dir/opt/OptiCall/FSAINxxx/bin/data
<hostname># vi /tmp/excluded_dir/opt/OptiCall/FSAINxxx/bin/logs
<hostname># vi /tmp/excluded_dir/opt/OptiCall/FSPTCxxx/bin/data
<hostname># vi /tmp/excluded_dir/opt/OptiCall/FSPTCxxxx/bin/logs
<hostname># vi /tmp/excluded_dir/opt/Build
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Note Where xxx is the instance number.
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Step 10 Back up the system.
<hostname># mv /bin/date /bin/date.archive
<hostname># mv /bin/.date /bin/date
<hostname># flarcreate -n <hostname> -I -X /tmp/excluded_dir -c /mnt/<hostname>.archive
<hostname># mv /bin/date /bin/.date
<hostname># mv /bin/date.archive /bin/date
Step 11 Un-mount NFS server.
<hostname># umount /mnt
Step 12 Switch over all platforms.
Perform the following commands from the Active-EMS.
<hostname># ssh optiuser@<hostname>
CLI> control feature-server id=FSAINxxx; target-state=standby-active;
CLI> control feature-server id=FSPTCxxx; target-state=standby-active;
CLI> control call-agent id=CAxxx; target-state=standby-active;
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Note Where xxx is the instance number of each platform.
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Step 13 Repeat the same steps for the primary CA/FS.
Element Management System/Bulk Data Management System Back Up
Perform the following steps on standby EMS/BDMS system:
Step 1 Remove all unnecessary files or directories such as /opt/Build, application tar files, and so on.
Step 2 Mount NFS server to /mnt directory.
<hostname># mount <nfs server ip or hostname>:/<share dire> /mnt
Step 3 Stop all platforms.
<hostname># platform stop all
Step 4 Save Oracle database and msql directories.
<hostname># tar -cf - /data1/oradata |gzip -fast - >/mnt/oradata.<hostname>.gz
Step 5 Create excluded directories file for flash archive.
<hostname># vi /tmp/excluded_dir/data1/oradata
<hostname># vi /tmp/excluded_dir/opt/data/oradata
<hostname># vi /tmp/excluded_dir/opt/Build
Step 6 Start all platforms.
<hostname># platform start -nocopy
Step 7 Verify all platforms are up on standby.
<hostname># nodestat
Step 8 Back up the system.
<hostname># mv /bin/date /bin/date.archive
<hostname># mv /bin/.date /bin/date
<hostname># flarcreate -n <hostname> -I -X /tmp/excluded_dir -c /mnt/<hostname>.archive
<hostname># mv /bin/date /bin/.date
<hostname># mv /bin/date.archive /bin/date
Step 9 Unmount NFS server.
<hostname># umount /mnt
Step 10 Switch over all platforms.
Perform the following commands from the active EMS.
<hostname># ssh optiuser@<hostname>
CLI> control bdms id=BDMS01; target-state=standby-active;
CLI> control element-manager id=EM01; target-state=standby-active;
Step 11 Repeat the same steps for Primary EMS/BDMS.
Call Agent/Feature Server or Element Management System Disk 0 Replacement
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Note The letter "x" in cxt0d0 or cxt1d0 throughout the procedure refers to the SCSI controller ID of the system (either 0 or 1). To find out the controller ID, use the format command.
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Step 1 Log in as root.
Step 2 Verify application status.
<hostname>#nodestat
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Note If all platforms on this node are ACTIVE, then you need to switch over to STANDBY side using the CLI command.
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Step 3 Stop all Cisco BTS 10200 platforms.
<hostname>#platform stop all
Step 4 Perform the following commands to detach all submirror metadevice.
<hostname>#metadetach -f d2 d0
<hostname>#metadetach -f d14 d12
<hostname>#metadetach -f d11 d9
<hostname>#metadetach -f d5 d3
<hostname>#metadetach -f d8 d6
Step 5 Perform the following commands to clear all submirror metadevice.
<hostname>#metaclear d0
<hostname>#metaclear d12
<hostname>#metaclear d9
<hostname>#metaclear d3
<hostname>#metaclear d6
Step 6 Delete database replica on defective disk.
<hostname>#metadb -d -f /dev/dsk/cxt0d0s4
Step 7 Verify that there is no existing metadevice on defective disk.
<hostname>#metastat -p |grep cxt0d0
Step 8 Use the cfgadm command to determine the defective disk parameter.
Example:
secca38#cfgadm -al
Step 9 Take disk 0 off line.
<hostname>#cfgadm -c unconfigure c1::dsk/cxt0d0
Example:
Secca38#cfgadm -c unconfigure c1::dsk/c1t0d0
Step 10 Verify that Disk 0 is off line.
Example:
secca38#cfgadm -al
secca38#tail /var/adm/messages
Nov 2 15:53:25 secca38 genunix: [ID 408114 kern.info] /pci@1f,700000/scsi@2/sd@0,0 (sd0) offline
Step 11 Remove the defective disk and insert the new replacement disk into slot 0.
Step 12 Use the cfgadm command to bring the new Disk 0 on line.
<hostname># cfgadm -c configure c1::dsk/cxt0d0
Example:
Secca38#cfgadm -c configure c1::dsk/c1t0d0
Step 13 Verify that the new Disk 0 is on line.
<hostname>#cfgadm -al
Example:
secca38#cfgadm -al
secca38#tail /var/adm/messages
Nov 2 15:53:25 secca38 genunix: [ID 408114 kern.info] /pci@1f,700000/scsi@2/sd@0,0 (sd0) online
Step 14 Use the format and prtvtoc commands to partition the new disk
Disk layout:
Slice 0 /(root)2000MB
Slice 1 /var 5000MB
Slice 3 swap 4000MB
Slice 4 unassigned 24MB
Slice 5 /opt The rest of the disk space
Slice 6 unassigned 2000MB
Step 15 Create the database replica on the new disk.
<hostname>#metadb -a -f -c 3 /dev/dsk/cxt0d0s4
Step 16 Perform the following commands to create submirror metadevice.
<hostname>#metainit -f d0 1 1 /dev/dsk/cxt0d0s0
<hostname>#metainit -f d12 1 1 /dev/dsk/cxt0d0s6
<hostname>#metainit -f d9 1 1 /dev/dsk/cxt0d0s5
<hostname>#metainit -f d3 1 1 /dev/dsk/cxt0d0s1
<hostname>#metainit -f d6 1 1 /dev/dsk/cxt0d0s3
Step 17 Install the boot block on the new disk.
<hostname>#installboot /usr/platform/`uname -i`/lib/fs/ufs/bootblk /dev/rdsk/cxt0d0s0
Step 18 Sync Disk 0 (new disk) with Disk 1.
<hostname># metattach d2 d0
<hostname>#metattach d14 d12
<hostname>#metattach d11 d9
<hostname>#metattach d5 d3
<hostname>#metattach d8 d6
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Note The disk sync process with take awhile depending on the disk size. To find out the percentage completion of this process, you can run the metastat|grep % command.
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Step 19 Start all Cisco BTS 10200 platforms.
<hostname>#platform start -nocopy
Call Agent/Feature Server or Element Management System Disk 1 Replacement
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Note The letter "x" in cxt0d0 or cxt1d0 throughout the procedure refers to the SCSI controller ID of the system (either 0 or 1). To find out the controller ID, use the format command.
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Step 1 Log in as root.
Step 2 Verify application status.
<hostname>#nodestat
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Note If all platforms on this node are ACTIVE, then you need to switch over to STANDBY side using the CLI command.
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Step 3 Stop all Cisco BTS 10200 platforms.
<hostname>#platform stop all
Step 4 Perform the following commands to detach all submirror metadevice.
<hostname>#metadetach -f d2 d1
<hostname>#metadetach -f d14 d13
<hostname>#metadetach -f d11 d10
<hostname>#metadetach -f d5 d4
<hostname>#metadetach -f d8 d7
Step 5 Perform the following commands to clear all submirror metadevice.
<hostname>#metaclear d1
<hostname>#metaclear d13
<hostname>#metaclear d10
<hostname>#metaclear d4
<hostname>#metaclear d7
Step 6 Delete database replica on defective disk.
<hostname>#metadb -d -f /dev/dsk/cxt1d0s4
Step 7 Verify that there is no existing metadevice on defective disk.
<hostname>#metastat -p |grep cxt1d0
Step 8 Use the cfgadm command to determine the defective disk parameter.
Example:
secca38#cfgadm -al
Step 9 Take disk 1 off line.
<hostname>#cfgadm -c unconfigure c1::dsk/cxt1d0
Example:
Secca38#cfgadm -c unconfigure c1::dsk/c1t1d0
Step 10 Verify that Disk 1 is off line.
Example:
secca38#cfgadm -al
secca38#tail /var/adm/messages
Nov 2 15:53:25 secca38 genunix: [ID 408114 kern.info] /pci@1f,700000/scsi@2/sd@0,1 (sd1) offline
Step 11 Remove the defective disk and insert the new replacement disk into slot 1.
Step 12 Use the cfgadm command to bring the new Disk 1 on line.
<hostname># cfgadm -c configure c1::dsk/cxt1d0
Example:
Secca38#cfgadm -c configure c1::dsk/c1t1d0
Step 13 Verify that the new Disk 0 is on line.
<hostname>#cfgadm -al
Example:
secca38#cfgadm -al
secca38#tail /var/adm/messages
Nov 2 15:53:25 secca38 genunix: [ID 408114 kern.info] /pci@1f,700000/scsi@2/sd@0,1 (sd1) online
Step 14 Use the format and prtvtoc commands to partition the new disk.
Disk layout:
Slice 0 /(root)2000MB
Slice 1 /var 5000MB
Slice 3 swap 4000MB
Slice 4 unassigned 24MB
Slice 5 /opt The rest of the disk space
Slice 6 unassigned 2000MB
Step 15 Create the database replica on the new disk.
<hostname>#metadb -a -f -c 3 /dev/dsk/cxt1d0s4
Step 16 Perform the following commands to create submirror metadevice.
<hostname>#metainit -f d0 1 1 /dev/dsk/cxt1d0s0
<hostname>#metainit -f d12 1 1 /dev/dsk/cxt1d0s6
<hostname>#metainit -f d9 1 1 /dev/dsk/cxt1d0s5
<hostname>#metainit -f d3 1 1 /dev/dsk/cxt1d0s1
<hostname>#metainit -f d6 1 1 /dev/dsk/cxt1d0s3
Step 17 Install the boot block on the new disk.
<hostname>#installboot /usr/platform/`uname -i`/lib/fs/ufs/bootblk /dev/rdsk/cxt1d0s0
Step 18 Sync Disk 1 (new disk) with Disk 0.
<hostname># metattach d2 d1
<hostname>#metattach d14 d13
<hostname>#metattach d11 d10
<hostname>#metattach d5 d4
<hostname>#metattach d8 d7
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Note The disk sync process with take awhile depending on the disk size. To find out the percentage completion of this process, you can run the metastat|grep % command.
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Step 19 Start all Cisco BTS 10200 platforms.
<hostname>#platform start -nocopy
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