Hybrid Calling for Webex Devices
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Hybrid Calling for Devices (device connector) is not supported within the Dedicated Instance (DI) for Webex Calling. There is no requirement for an Expressway-based solution (device connector) because you can use the pre-configured inter-op SIP trunk between Webex Calling Multi-Tenant and Dedicated Instance. Devices registered to Unified CM in your DI use the trunk to connect with Webex-registered devices. You can use Webex Edge for Devices for devices registered in your dedicated instance, or you can register your devices to Webex Calling. |
Hybrid Calling for devices in Workspaces
You can use Hybrid Calling for Webex Devices to provide hybrid call functionality for Room, Desk, and Cisco Webex Board devices that are added to Workspaces in Control Hub. Webex devices are registered to the cloud, and when they are enabled with Hybrid Calling, they also connect to the enterprise. Webex devices in the Workspace become a part of your existing on-premises dial plan, allowing these devices to call user extensions or the PSTN, and receive incoming calls.
Call directly from the device—Although the devices in a Workspace are registered to the cloud, you can provide them with a line and PSTN service that is served through your Unified CM deployment. People can call these devices to join a meeting; people can also use these devices to dial other extensions or numbers.
Call from Webex App while connected to the device—From Webex App, users can also call phone numbers while connected to a cloud-registered Webex device that is enabled for Hybrid Calling. They can call someone's mobile phone number or the local pizza place directly from Webex App and have the call take place on the Webex device.
Webex Device Connector is a lightweight piece of software that connects your Unified CM configuration with cloud configuration and Webex devices registered to the cloud. You can use the software automate synchronizing Unified CM configuration to device in your Control Hub-managed organization. You get the software from Control Hub and install it on a Windows or Mac device or virtual machine in your network that can access your premises environment and the devices themselves.
Hybrid Calling for devices associated with users (Personal Mode)
You can also add Hybrid Calling to Room, Desk, and Board devices that are associated with a user in personal mode. These devices don't need to be added to Workspaces. Webex devices in Personal Mode become a part of your existing on-premises dial plan, allowing these devices to call user extensions or the PSTN, and receive incoming calls.
They appear in Control Hub under devices and are associated with users in your organization. They register to the cloud and share the same directory number that is tied to a user's Webex App account if they're already enabled for Unified CM calling (https://www.cisco.com/go/webex-teams-ucm-calling).
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On a personal mode device enabled for Hybrid Calling, if a user dials a number on the device, the call goes through the enterprise like a typical PSTN call. However, a SIP call always goes through the Webex cloud rather than the enterprise. |