Managing Phone Systems in Unity Connection
The phone system pages in Cisco Unity Connection Administration identify the phone systems that Cisco Unity Connection integrates with. In Unity Connection Administration, a phone system has one or more port groups, which in turn have voice messaging ports. You can manage the phone systems to meet the changing needs of your system.
Adding a New Phone System Integration
You can integrate multiple phone systems with Unity Connection. For a matrix of supported combinations, see the Multiple Integration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .
To Add a New Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, under Phone System Search Results, select Add New . The New Phone System page appears.
Step 3 On the New Phone System page, in the Phone System Name field, enter a descriptive name for the phone system and select Save .
Step 4 On the Phone System Basics page, enter the applicable settings and select Save .
Deleting a Phone System Integration
You can delete a phone system when the phone system is no longer used by Cisco Unity Connection. Before you can delete a phone system, you must delete or reassign to another phone system all of the following objects that are associated with the phone system that you want to delete:
- All users (including MWI devices and notification devices)
- All user templates
- All system call handlers
- All call handler templates
NoteYou can see a list of all users who are associated with the phone system on the Phone System Associations page. For instructions, see the“Listing the Users Associated with the Phone System” section.
Cisco Business Edition does not support deleting a phone system integration.
To Delete a Phone System Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, under Phone System Search Results, check the check box next to the name of the phone systems that you want to delete.
Step 3 Select Delete Selected .
Step 4 When prompted to confirm that you want to delete the phone systems, select OK .
Changing Phone System Settings
You can change the settings for a phone system after it is integrated with Unity Connection. The phone system settings identify the phone system that Unity Connection integrates with and regulate certain phone system features. (Integration configuration settings are located in the port groups that belong to the phone system.)
To Change Phone System Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the phone system for which you want to change the settings.
Step 3 On the Phone System Basics page, change the applicable settings and select Save .
Listing the Users Associated with the Phone System
You can view a list of all of the Unity Connection users who are associated with the phone system.
To List the Users Who Are Associated with the Phone System
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the phone system.
Step 3 On the Phone System Basics page, on the Edit menu, select Phone System Associations .
Step 4 On the Phone System Associations page, the list of users who are associated with the phone system is displayed.
Disabling the Use of the Same Port for Turning On and Off an MWI
If you created the phone system integration to use the same voice messaging port to turn on and off an MWI (the Use Same Port for Enabling and Disabling MWIs field was checked), you can do the following procedure to disable this configuration without leaving MWIs on when there are no voice messages for the user.
To Disable the Use of the Same Port for Turning On and Off an MWI
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the phone system.
Step 3 On the Phone System Basics page, check the Force All MWIs Off for This Phone System check box and select Save .
Step 4 Uncheck the Use Same Port for Enabling and Disabling MWIs and the Force All MWIs Off for This Phone System check boxes, then select Save .
Step 5 Select Run in front of Synchronize All MWIs on This Phone System.
Synchronizing MWIs for the Phone System
You can synchronize all message waiting indicators (MWIs) for a phone system without affecting MWIs on other phone systems.
To Synchronize MWIs for the Phone System
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the phone system.
Step 3 On the Phone System Basics page, select Run in front of Synchronize All MWIs on This Phone System.
Changing Call Loop Detection Settings
Calls that Cisco Unity Connection forwards (for example, to notify a user that a message has been received) are sometimes forwarded back to Unity Connection. When call loop detection is enabled, Unity Connection detects when a call loop has occurred and rejects the call.
You can change the call loop detection settings to enable or disable the types of calls that are checked, to set the fourth-column DTMF tone that Unity Connection uses, and to set the guard time.
The call loop detection settings should not be changed without understanding the effect that they have on calls that Unity Connection forwards.
To Change Call Loop Detection Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the phone system.
Step 3 On the Phone System Basics page, under Call Loop Detection using DTMF, enter applicable settings and select Save .
Managing AXL Servers
AXL servers are supported only for Cisco Unified Communications Manager phone systems and are needed when Cisco Unity Connection must have access to the Cisco Unified CM database for importing Cisco Unified CM users and for changing certain phone settings for users of Unity Connection personal call transfer rules.
AXL servers are not supported for Cisco Unified Communications Manager Express integrations.
NoteCisco Business Edition does not support adding AXL servers. Adding AXL servers is not needed for Cisco Business Edition.
When a Unity Connection cluster is configured, you must be signed in to the publisher server of the Unity Connection cluster to import Cisco Unified CM user data.
See the following procedures:
To Add AXL Servers
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basics page, on the Edit menu, select Cisco Unified Communications Manager AXL Servers .
Step 4 On the Edit AXL Servers page, under AXL Servers, select Add New .
Step 5 Enter the following settings for the AXL server and select Save .
Table 34-1 Settings for the AXL Servers
|
|
Order |
Enter the order of priority for the AXL server. The lowest number is the primary AXL server, the higher numbers are the secondary servers. |
IP Address |
Enter the IP address of the AXL server. |
Port |
Enter the AXL server port that Unity Connection connects to. This setting must match the port that the AXL server uses. For Cisco Unified Communications Manager version 4.1(x), the port number is typically 443. For Cisco Unified Communications Manager version 5.x or later, the port number is typically 8443. |
Step 6 Repeat Step 4 and Step 5 for all remaining AXL servers that you want to add.
Step 7 Under AXL Server Settings, enter the following settings and select Save .
Table 34-2 Settings for the AXL Server Settings
|
|
User Name |
Enter the username that Unity Connection uses to sign in to the AXL server. Note This user must match the username of a Cisco Unified CM application user who is assigned to the “Standard AXL API Access” role. |
Password |
Enter the password for the user that Unity Connection uses to sign in to the AXL server. Note This password must match the password of the Cisco Unified CM application user entered in the User Name field. |
Step 8 To add a corresponding application server to Cisco Unified CM, sign in to Cisco Unified CM Administration.
Step 9 In Cisco Unified CM Administration, go to the System > Application Server page.
Step 10 On the Find and List Application Servers page, select Find to display all application servers.
Step 11 In the Name column, select the name of the Cisco Unity Connection server.
Step 12 On the Application Server Configuration page, in the Available Application User field, select the Cisco Unified CM application user that you used in Step 7 and select the Down arrow to move it to the Selected Application User field.
Step 13 Select Save.
To Delete an AXL Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basics page, on the Edit menu, select Cisco Unified Communications Manager AXL Servers .
Step 4 On the Edit AXL Servers page, under AXL Servers, check the check box next to the AXL server that you want to delete.
Step 5 Select Delete Selected .
Step 6 When prompted to confirm that you want to delete the AXL server, select OK .
To Change AXL Server Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Phone System .
Step 2 On the Search Phone Systems page, select the display name of the Cisco Unified CM phone system.
Step 3 On the Phone System Basics page, on the Edit menu, select Cisco Unified Communications Manager AXL Servers .
Step 4 On the Edit AXL Servers page, change the applicable settings and select Save .
Managing Port Groups in Unity Connection
Port groups hold most of the integration configuration settings and some or all of the voice messaging ports for Unity Connection.
While most phone system integrations need only one port group, multiple port groups may be needed in the following circumstances:
- For integrations with phone systems through PIMG/TIMG units, each PIMG/TIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
- For integrations with other phone systems, an additional port group with its own voice messaging ports may be used for testing a new configuration or for troubleshooting.
Unity Connection port groups provide flexibility for integration configuration settings that apply to different sets of ports.
Adding a Port Group
You can add multiple port groups, each with its own integration configuration settings and its own voice messaging ports. In Unity Connection 10.0(1), in case of video calls, only SIP integration mode is supported.
Cisco Business Edition only: Before you can add a port group, you must have existing voice messaging ports in Cisco Unified CM Administration that do not belong to a port group.
Other configurations: For integrations with phone systems through PIMG/TIMG units, one port group is required for each PIMG/TIMG unit. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
NoteUnity Connection enables you to create a maximum of 90 port groups if you are using only TUI (touchtone conversation) and VUI (voice-recognition) features of Cisco Unity Connection. However, if you are using all the features of Unity Connection, you are allowed to create a maximum of 60 port groups.
Steps to Add a Port Group in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, under Port Group Search Results, select Add New .
Step 3 On the New Port Group page, enter the applicable settings and select Save .
Deleting a Port Group
When you delete a port group, any voice messaging ports that belong to it are deleted at the same time, but the phone system that the port group belongs to is not deleted.
Steps to Delete a Port Group in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, under Port Group Search Results, check the check box next to the port group name of the port groups that you want to delete.
Step 3 Select Delete Selected .
Step 4 When prompted to confirm that you want to delete the port group, select OK .
Changing Port Group Settings
You can change the settings for a port group after it has been added. Changes to the settings affect only the voice messaging ports that belong to the port group.
Steps to Change Port Group Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change the settings.
Step 3 On the Port Group Basics page, change the applicable settings and select Save .
Changing the Audio Format that Unity Connection Uses for Calls
For calls, Unity Connection advertises the audio format (or codec) that is preferred for the media stream with the phone system. You should consider the following when setting the audio format:
- For the following reasons, Unity Connection should use the same audio format for the media stream that the phone system uses:
– To reduce the need for transcoding the media stream from one audio format to another.
– To minimize the performance impact on the Unity Connection server and on the phone system.
– To preserve the audio quality of calls.
- When Unity Connection advertises a different audio format than the one used by the phone system, the phone system transcodes the media stream.
To Change the Audio Format Used for Unity Connection Calls
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the first port group that belongs to the phone system integration for which you want to change the audio format of the media stream.
Step 3 On the Port Group Basics page, on the Edit menu, select Codec Advertising .
Step 4 On the Edit Codec Advertising page, select the Up and Down arrows to change the order of the codecs or to move codecs between the Advertised Codec box and the Unadvertised Codecs box.
If only one codec is in the Advertised Codecs box, Cisco Unity Connection sends the media stream in that audio format. The phone system transcodes if it does not use this audio format.
If two or more codecs are in the Advertised Codecs box, Unity Connection advertises its preference for the first codec in the list but sends the media stream in the audio format from the list that the phone system selects.
Step 5 Select Save .
Step 6 (All integrations except SCCP) If you want to change the packet size that is used by the advertised codecs, on the Port Group Basics page, under Advertised Codec Settings, select the applicable packet setting for each codec and select Save .
Step 7 Select Next .
Step 8 Repeat Step 3 through Step 7 for all remaining port groups that belong to the phone system integration for which you want to change the audio format of the media stream.
Changing the Video Format that Unity Connection Uses for Calls
For calls, Unity Connection advertises the video format (or codec) that is preferred for the media stream with the phone system. You should consider the following when setting the video format:
- When Unity Connection advertises a different video format than the one used by the phone system, the phone system transcodes the media stream.
- Unity Connection should use the same video format for the media stream that the phone system uses for the following reasons:
– To reduce the need for transcoding the media stream from one video format to another.
– To minimize the performance impact on the Unity Connection server and on the phone system.
– To preserve the video quality of calls.
NoteIn Unity Connection 10.0(1) and later releases, only G.711 mu-law video format (or codec) is supported to record and play video greetings.
To Change the Video Format Used in Unity Connection Calls
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the port group that belongs to the phone system integration for which you want to change the video format of the media stream.
Step 3 On the Port Group Basics page, on the Edit menu, select Codec Advertising .
Step 4 On the Edit Codec Advertising page, select the Up and Down arrows to move the G.711 mu-law codec between the Advertised Codec box and the Unadvertised Codecs box.
If only one codec is in the Advertised Codecs box, Cisco Unity Connection sends the media stream in that video format. The phone system transcodes if it does not use this video format.
Step 5 Select Save .
Step 6 (Only SIP integrations) If you want to change the packet size that is used by the advertised codecs, on the Port Group Basics page, under Advertised Codec Settings, select the applicable packet setting for each codec in the Packet Size list, and select Save .
Step 7 On the Port Group menu, select Search Port Groups .
Step 8 Repeat Step 2 through Step 7 for all remaining port groups that belong to the phone system integration for which you want to change the video format of the media stream.
Changing MWI Settings
Messaging waiting indicators (MWIs) control whether Unity Connection sets MWIs for users and how retries for MWI requests are handled.
Steps to Change MWI Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change the MWI settings.
Step 3 On the Port Group Basics page, under Message Waiting Indicator Settings, change the applicable settings and select Save .
Adding Secondary Cisco Unified Communications Manager Servers
For Cisco Unified Communications Manager integrations, Related Links helps you create the integration only with one Cisco Unified CM server. The secondary Cisco Unified CM servers in the cluster must be added after the integration is created.
NoteCisco Business Edition does not support secondary Cisco Unified CM servers.
To Add Secondary Cisco Unified Communications Manager Servers
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to add secondary Cisco Unified CM servers.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under Cisco Unified Communications Manager Servers, select Add .
Step 5 Enter the settings for the secondary Cisco Unified CM server and select Save .
Step 6 Repeat Step 4 and Step 5 for all remaining secondary Cisco Unified CM servers that you want to add.
NoteYou can selectPing to verify the IP address (or host name) of the Cisco Unified CM server.
Deleting Cisco Unified Communications Manager Servers
You can delete a Cisco Unified Communications Manager server when it is no longer used by the phone system integration.
If you want to move a Cisco Unified CM server to another port group, you must delete the Cisco Unified CM server from one port group and add it to the second port group.
NoteCisco Business Edition does not support deleting Cisco Unified CM servers.
To Delete a Cisco Unified Communications Manager Server
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to delete Cisco Unified CM servers.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under Cisco Unified Communications Manager Servers, check the check box next to the Cisco Unified CM servers that you want to delete.
Step 5 Select Delete Selected .
Step 6 When prompted to confirm that you want to delete the Cisco Unified CM servers, select OK .
Changing Cisco Unified Communications Manager Server Settings
Steps to Change Cisco Unified Communications Manager Server Settings
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change Cisco Unified CM server settings.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under Cisco Unified Communications Manager Servers, change the applicable settings and select Save .
NoteYou can selectPing to verify the IP address (or host name) of the Cisco Unified CM server.
Adding a TFTP Server
For Cisco Unified Communications Manager integrations, TFTP servers are required only when the Cisco Unified CM cluster uses authentication and encryption for the Cisco Unity Connection voice messaging ports.
If your system uses authentication and encryption for the Unity Connection voice messaging ports, you must add a TFTP server after you create the Cisco Unified CM phone system integration.
Steps to Add a TFTP Server in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to add a TFTP server.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under TFTP Servers, select Add .
Step 5 Enter the settings for the TFTP server and select Save .
Step 6 Repeat Step 4 and Step 5 for all remaining TFTP servers that you want to add.
NoteYou can selectPing to verify the IP address (or host name) of the TFTP server.
Deleting a TFTP Server
You can delete a TFTP server when it is no longer used by the port group.
For Cisco Unified Communications Manager integrations, TFTP servers are required only when the Cisco Unified CM cluster uses authentication and encryption for the Cisco Unity Connection voice messaging ports.
Steps to Delete a TFTP Server in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to delete a TFTP server.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under TFTP Servers, check the check box next to the TFTP server that you want to delete.
Step 5 Select Delete Selected .
Step 6 When prompted to confirm that you want to delete the TFTP server, select OK .
Changing TFTP Server Settings
You can change the TFTP server settings after the server has been added.
For Cisco Unified Communications Manager integrations, TFTP servers are required only when the Cisco Unified CM cluster uses authentication and encryption for the Cisco Unity Connection voice messaging ports.
Steps to Change TFTP Server Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change TFTP server settings.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under TFTP Servers, change the applicable settings and select Save .
NoteYou can selectPing to verify the IP address (or host name) of the TFTP server.
Adding a SIP Server
For a phone system integration with Cisco Unified Communications Manager through a SIP trunk or with another SIP server, you can add another SIP server after the phone system has been created.
Steps to Add a SIP Server in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to add SIP servers.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under SIP Servers, select Add .
Step 5 Enter the settings for the SIP server and select Save .
Step 6 Repeat Step 4 and Step 5 for all remaining SIP servers that you want to add.
NoteYou can selectPing to verify the IP address (or host name) of the SIP server.
Deleting a SIP Server
For a phone system integration with Cisco Unified Communications Manager through a SIP trunk or with another SIP server, you can delete a SIP server when it is no longer used by the port group.
Steps to Delete a SIP Server in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to delete SIP servers.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under SIP Servers, check the check box next to the SIP server that you want to delete.
Step 5 Select Delete Selected .
Step 6 When prompted to confirm that you want to delete the SIP server, select OK .
Changing SIP Server Settings
For a phone system integration with Cisco Unified Communications Manager through a SIP trunk or with another SIP server, you can change the SIP server settings after the server has been added.
Steps to Change SIP Server Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change SIP server settings.
Step 3 On the Port Group Basics page, on the Edit menu, select Servers .
Step 4 On the Edit Servers page, under SIP Servers, change the applicable settings and select Save .
NoteYou can selectPing to verify the IP address (or host name) of the SIP server.
Managing PIMG/TIMG Units
For integrations with phone systems through PIMG/TIMG units, each PIMG/TIMG unit is in a separate port group. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit. You can add, change, or delete PIMG/TIMG units after the phone system integration has been created.
NoteCisco Business Edition does not support integrations with PIMG/TIMG units.
See the following procedures:
Steps to Add PIMG/TIMG Units in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, under Port Group Search Results, select Add New .
Step 3 On the New Port Group page, in the Phone System field, select the phone system for which you want to add a PIMG/TIMG unit.
Step 4 Enter the applicable settings and select Save .
Steps to Delete PIMG/TIMG Units in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, under Port Group Search Results, check the check box next to the port group for the PIMG/TIMG unit that you want to delete.
Step 3 Select Delete Selected .
Steps to Change PIMG/TIMG Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change PIMG/TIMG settings.
Step 3 On the Port Group Basics page, under PIMG Settings, change the applicable settings and select Save .
Changing Session Initiation Protocol (SIP) Settings
For integrations that use session initiation protocol (SIP), you can change the SIP settings after the phone system integration has been created.
Steps to Change Session Initiation Protocol (SIP) Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change SIP settings.
Step 3 On the Port Group Basics page, under Session Initiation Protocol (SIP) Settings, change the applicable settings and select Save .
Changing Port Group Advanced Settings
The port group advanced settings control infrequently used settings such as delays and MWI usage. We recommend that port group advanced settings be left at their default values.
Steps to Change Port Group Advanced Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change the advanced settings.
Step 3 On the Port Group Basics page, on the Edit menu, select Advanced Settings .
Step 4 On the Edit Advanced Settings page, under Port Group Advanced Settings, change the applicable settings and select Save .
Enabling or Disabling Normalization
Normalization controls automatic volume adjustments for recording messages. We recommend that you leave normalization enabled and that you not change the value of the Target Decibel Level for Recordings and Messages field on the System Settings > General Configuration page.
Steps to Enable or Disable Normalization in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port Group .
Step 2 On the Search Port Groups page, select the display name of the port group for which you want to change the advanced settings.
Step 3 On the Port Group Basics page, on the Edit menu, select Advanced Settings .
Step 4 On the Edit Advanced Settings page, under Audio Normalization for Recordings and Messages, change the applicable settings and select Save .
Managing Ports in Unity Connection
Revised March, 2014
The voice messaging ports let Unity Connection receive calls (for example, to record a message) and let Unity Connection make calls (for example to send message notifications or to set MWIs).
Each voice messaging port can belong to only one port group. Port groups, when there are several, each have their own voice messaging ports.
NotePorts are no longer licensed in the Unity Connection server. The ports are now configurable as per the hardware of the server deployed for installing Unity Connection.
See the following sections:
Adding a Port
Voice messaging ports provide the connections for calls between Unity Connection and the phone system. You can add voice messaging ports after the phone system has been created.
Cisco Business Edition only: Before you can add ports, you must have existing voice messaging ports in Cisco Unified CM Administration that do not belong to a port group.
Steps to Add a New Port in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port .
Step 2 On the Search Ports page, under Port Search Results, select Add New .
Step 3 On the New Port page, enter the applicable settings and select Save .
Step 4 In Cisco Unity Connection Administration, in the Related Links list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.
Step 5 If the test is not successful, the Task Execution Results list displays one or more messages with troubleshooting steps. After correcting the problems, check the configuration again.
Deleting a Port
Voice messaging ports provide the connections for calls between Unity Connection and the phone system.
Steps to Delete a Port in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port .
Step 2 On the Search Ports page, under Port Search Results, check the check box next to the voice messaging ports that you want to delete.
Step 3 Select Delete Selected .
Step 4 For the remaining voice messaging ports in the port group, change the settings as necessary so that there are an appropriate number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out.
Changing Port Settings
Voice messaging ports provide the connections for calls between Unity Connection and the phone system. You can change the voice messaging port settings after the phone system integration has been created.
Steps to Change Port Settings in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port .
Step 2 On the Search Ports page, select the display name of the voice messaging port for which you want to change the settings.
Step 3 On the Port Basics page, enter the applicable settings and select Save .
Depending on the phone system integration, some or all of the fields in Table 34-3 appear.
Table 34-3 Port Basics Page Settings
|
|
Enabled |
Check this check box to enable the port. The port is enabled during normal operation. Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing. |
Server (not available for PIMG/TIMG integrations) |
(For Unity Connection redundancy only) Select the name of the Unity Connection server that you want to handle this port. Assign an equal number of answering and dial-out voice messaging ports to the Unity Connection servers so that they equally share the voice messaging traffic. |
Answer Calls |
Check this check box to designate the port for answering calls. These calls can be incoming calls from outside callers or from users. |
Perform Message Notification |
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports. |
Send MWI Requests (not used by serial integrations) |
Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports. For serial integrations, uncheck this check box. Otherwise, the integration may not function correctly. |
Allow TRAP Connections |
Check this check box so that users can use the port for recording and playback through the phone in Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports. |
Outgoing Hunt Order (not available for SIP integrations) |
Enter the priority order in which Unity Connection uses the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Unity Connection uses the port that has been idle the longest. |
Security Mode (available for Cisco Unified CM SCCP integrations only) |
Select the applicable security mode:
- Non-secure —The integrity and privacy of call-signaling messages are not ensured because call-signaling messages are sent as clear (unencrypted) text and are connected to Cisco Unified Communications Manager through a non-authenticated port rather than an authenticated TLS port. In addition, the media stream is not encrypted.
- Authenticated —The integrity of call-signaling messages are ensured because they are connected to Cisco Unified CM through an authenticated TLS port. However, the privacy of call-signaling messages are not ensured because they are sent as clear (unencrypted) text. In addition, the media stream are not encrypted.
- Encrypted —The integrity and privacy of call-signaling messages are ensured on this port because they are connected to Cisco Unified CM through an authenticated TLS port, and the call-signaling messages are encrypted. In addition, the media stream is encrypted.
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Step 4 If there are no more voice messaging ports for which you want to change the settings, skip to Step 6. Otherwise, select Next .
Step 5 Repeat Step 3 and Step 4 for all remaining voice messaging ports for which you want to change the settings.
Step 6 On the Port menu, select Search Ports .
Step 7 On the Search Ports page, confirm that there are an appropriate number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out. If necessary, adjust the number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out.
Viewing the Port Certificate
Port certificates for voice messaging ports are used only by SCCP integrations with Cisco Unified Communications Manager 6.x and later, and are required for authentication of the Unity Connection voice messaging ports. You can view the port certificate to help in troubleshooting authentication and encryption problems.
To View the Port Certificate
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations , then select Port .
Step 2 On the Search Ports page, select the display name of the voice messaging port for which you want to see the device certificate.
Step 3 On the Port Basics page, select View Certificate .
Step 4 In the View Port Certificate window, the information from the port device certificate is displayed.
Security in Unity Connection (Cisco Unified Communications Manager Integrations Only)
When Cisco Unified Communications Manager authentication and encryption is configured for Unity Connection voice messaging ports, you can manage certifications and the security profile.
See the following sections:
Viewing the Cisco Unity Connection Root Certificate
The root certificate is used by SCCP integrations with Cisco Unified Communications Manager 4.1 and later and SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports. You can view the root certificate to help troubleshoot authentication and encryption problems.
To View the Cisco Unity Connection Root Certificate
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select Root Certificate .
Step 2 On the View Root Certificate page, the information from the root certificate is displayed.
Saving the Cisco Unity Connection Root Certificate as a File
The root certificate is used by SCCP integrations with Cisco Unified CM 4.1 and later and SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Cisco Unity Connection voice messaging ports.
To Save the Cisco Unity Connection Root Certificate as a File
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select Root Certificate .
Step 2 On the View Root Certificate page, right-click the Right-Click to Save the Certificate as a File link, and select Save Target As .
Step 3 In the Save As dialog box, browse to the location where you want to save the Unity Connection root certificate as a file.
Step 4 In the File Name field, confirm that the filename has the correct extension, depending on the version of Cisco Unified CM:
- For Cisco Unified CM 5.x or later, confirm that the extension is .pem (rather than .htm).
- For Cisco Unified CM 4.x, confirm that the extension is .0 (rather than .htm).
Caution The certificate must be saved as a file with the correct extension or Cisco Unified CM will not recognize the certificate.
Step 5 Select Save .
Step 6 In the Download Complete dialog box, select Close .
Step 7 The Unity Connection root certificate file is ready to be copied to all Cisco Unified CM servers in this Cisco Unified CM phone system integration.
Adding a SIP Certificate (Cisco Unified Communications Manager SIP Trunk Integrations Only)
The SIP certificate is used only by SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Unity Connection voice messaging ports.
To Add a SIP Certificate (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select SIP Certificate .
Step 2 On the Search SIP Certificates page, select Add New .
Step 3 On the New SIP Certificate page, in the Display Name field, enter a display name for the SIP certificate.
Step 4 In the Subject Name field, enter a subject name that matches the X.509 subject name of the SIP security profile for the SIP trunk in Cisco Unified CM Administration.
Caution This subject name must match the X.509 subject name of the SIP security profile used by Cisco Unified CM. Otherwise, Cisco Unified CM authentication and encryption fail.
Step 5 Select Save .
Deleting a SIP Certificate (Cisco Unified Communications Manager SIP Trunk Integrations Only)
You can delete a SIP certificate when the Cisco Unified CM server is no longer configured for authentication of the Unity Connection voice messaging ports.
Steps to Delete a SIP Certificate (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select SIP Certificate .
Step 2 On the Search SIP Certificates page, check the check box next to the display name of the SIP certificate that you want to delete.
Step 3 Select Delete Selected .
Step 4 When prompted to confirm that you want to delete the SIP certificate, select OK .
Changing a SIP Certificate (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Steps to Change a SIP Certificate (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select SIP Certificate .
Step 2 On the Search SIP Certificates page, select the name of the SIP certificate that you want to change.
Step 3 On the Edit SIP Certificate page, enter the applicable settings and select Save .
Adding a SIP Security Profile (Cisco Unified Communications Manager SIP Trunk Integrations Only)
The SIP security profile is used only by SIP trunk integrations with Cisco Unified CM 7.0 and later, and is required for authentication of the Unity Connection voice messaging ports.
Steps to Add a SIP Security Profile (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select SIP Security Profile .
Step 2 On the Search SIP Security Profiles page, select Add New .
Step 3 On the New SIP Security Profile page, in the Port field, enter the port number that the Cisco Unified CM server uses for SIP trunk authentication and encryption of the voice messaging ports.
Step 4 To encrypt the call signaling messages, check the Do TLS check box.
Step 5 Select Save .
Deleting a SIP Security Profile (Cisco Unified Communications Manager SIP Trunk Integrations Only)
You can delete a SIP security profile when the Cisco Unified CM server is no longer configured for authentication of the Cisco Unity Connection voice messaging ports.
To Delete a SIP Security Profile (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select SIP Security Profile .
Step 2 On the Search SIP Security Profiles page, check the check box next to the display name of the SIP security profile that you want to delete.
Step 3 Select Delete Selected .
Step 4 When prompted to confirm that you want to delete the SIP security profile, select OK .
Changing a SIP Security Profile (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Steps to Change a SIP Security Profile (Cisco Unified Communications Manager SIP Trunk Integrations Only)
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations > Security , then select SIP Security Profile .
Step 2 On the Search SIP Certificates page, select the name of the SIP security profile that you want to change.
Step 3 On the Edit SIP Security Profile page, enter the applicable settings and select Save .