The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Prime Collaboration provides a Self-Care portal, which allows subscribires to control preference settings such as user name, password, primary user device and so on. You can update your own account and services by using the Self-Care portal. The Self-Care feature enables you to modify line settings, manage services, add reset Voicemail Box, Voicemail PIN, and configure phone options. The Self-Care portal covers user services across multiple Cisco Unified CM clusters, Unity Connection clusters and IM&P clusters.
![]() Note | When Cisco Unified Communications Manager is shared between two or more users, and if one or more users are using LDAP, Prime Self-Care will be used regardless of the version of Cisco Unified Communications Manager. |
To enable Prime Collaboration Self-Care, see Creating a Self-Care Account.
You can create a Self-Care account in Standalone (separate logins are available for Assurance and Provisioning features) or Converged (a single sign-on is available to log in and access both Assurance and Provisioning features) Prime Collaboration Provisioning. You can choose to enable or disable Self-Care for each user you create.
You can create a Self-Care account in Prime Collaboration Provisioning. You can choose to enable or disable Self-Care for each user you create.
![]() Note |
|
You can enable Self-Care while creating new users using Batch Provisioning. To enable Self-Care for a user, provide the authorization role as SelfCareUser in the batch action file.
Batch Provisioning can also be used to enable or disable Self-Care role for an existing user. To enable provide the authorization role as SelfCareUser, and to disable provide none in the batch action file.
![]() Note | The CreateSelfCareAccounts rule must be enabled for the domain to create a Self-Care account. |
For information on Batch Provisioning see Managing Batch Projects.
Based on your user role, you can launch Self-Care.
![]() Note | If you are using IE 10, you must select the Standards mode for the Self-Care portal to work properly. |
A user with only Self-Care role will be directed to the self-care portal after login:
Phone options include configuring speed dial numbers, do not disturb options, and music when a call is placed on hold.
Profile options allow you to configure options for extension mobility and single number reach.
Line options for a specific line on the phone, such as call forwarding, caller identification, and notifications.
User options for the phone user, such as passwords and personal identification numbers (PINs).
You can update the /opt/cupm/sep/ipt.properties file to hide or display the features displayed in the Phone Settings, Line Settings, and User Settings page of Self-Care portal. For example, if you want to configure the features in the Phone settings, your entries would be:
In Prime Collaboration Provisioning UI, choose Administration > Settings to view the following Endpoint Features.
enabled features for Phone Settings should be provided as follows: General,SpeedDials,DoNotDisturb,Locale,MusicOnHold,Others dfc.ipt.selfcare.phone.features=General,SpeedDials,DoNotDisturb,Locale,MusicOnHold,Others#
![]() Note | You must log in as root user to update the ipt.properties file. You must restart the cupm services for the changes to take effect. |
The following table lists the Phone and Extension Mobility settings you can perform using Self-Care.
The following table lists the available line settings for each line of the selected phone or profile:
The following table lists the available User Settings:
Settings | Description | Procedure |
---|---|---|
Choose User Settings, then select Information, Password, or PIN to update and click Save. |
||
The following table lists all the common self-care tasks a user can perform:
The Single Number Reach feature enables you to associate a another phone number with your business IP phone number. When a call is received on the business phone number, Cisco Prime Collaboration Provisioning automatically directs the call to ring on the phone you specify as well as the business phone. In this way, the Single Number Reach feature enables callers to reach you by dialing a single number, regardless of your location.
Step 1 | In the phone carousel, select the icon associated with the remote destination profile. |
Step 2 | Choose . |
Step 3 | Provide the information as described in the Table 1 table, then click Save. |
Step 4 | If needed, click Add New to add an additional alternate number. |
Enter the alternate number that Cisco Prime Collaboration Provisioning is to direct calls to when calls are received on your primary phone. Check the check box to enable incoming calls to ring on multiple phones at the same time. Check the check box if the alternate number is for a mobile device. Enter the length of time (in tenths of seconds) that Cisco Prime Collaboration Provisioning should wait for you to answer the call on the primary phone before directing the call to the alternate number. Enter the length of time (in tenths of seconds) that Cisco Prime Collaboration Provisioning should ring at the alternate number. Enter the length of time (in tenths of seconds) that Cisco Prime Collaboration Provisioning should wait after directing a call to the alternate device before connecting a call on the device. This delay prevents calls from being picked up by automated greetings, such as voice mail, on the device. Check the check box for the line to associate with this alternate number.
The SelfCareMigrationUtility can be invoked during the migration, or from the CLI, after migration. The tool processes all the users in the domains that have CreateSelfCareAccounts rule and DefaultCUPMPassword rule set.
For more information on migration, see the Cisco Prime Collaboration Upgrade and Migration Guide.