Pattern Definition
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Hunt Pilot
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Enter the hunt pilot, including numbers and wildcards (do not
use spaces); for example, for NANP, enter 9.@ for typical local access, or 8XXX
for a typical private network numbering plan. Valid characters include the
uppercase characters A, B, C, and D and \+, which represents the international
escape character +.
Note
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Ensure that the directory hunt pilot, which uses the chosen
partition, route filter, and numbering plan combination, is unique. Check the
hunt pilot, translation pattern, directory number, call park number, call
pickup number, message waiting on/off, or meet me number if you receive an
error that indicates duplicate entries. You can also check the route plan
report.
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Route Partition
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If you want to use a partition to restrict access to the hunt
pilot, choose the desired partition from the drop-down list box. If you do not
want to restrict access to the hunt pilot, choose <None> for the
partition.
You can configure the number of partitions that display in
this drop-down list box by using the Max List Box Items enterprise parameter.
If more partitions exist than the Max List Box Items enterprise parameter
specifies, the Find button displays next to the drop-down list box. Click the
Find button to display the Find and List Partitions window, then find and
choose a partition name.
Note
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To set the maximum list box items, choose
and choose Unified CMAdmin Parameters.
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Note
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Make sure that the combination of hunt pilot, route filter,
and partition is unique within the Cisco Unified Communications Manager cluster.
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Description
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Enter a description of the hunt pilot. The description can
include up to 50 characters in any language, but it cannot include
double-quotes ("), percentage sign (%), ampersand (&), or angle brackets
(<>).
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Numbering Plan
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Choose a numbering plan.
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Route Filter
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If your hunt pilot includes the @ wildcard, you may choose a
route filter. The optional act of choosing a route filter restricts certain
number patterns.
The route filters that display depend on the numbering plan
that you choose from the Numbering Plan drop-down list box.
You can configure the number of items that display in this
drop-down list box by using the Max List Box Items enterprise parameter. If
more route filters exist than the Max List Box Items enterprise parameter
specifies, the Find button displays next to the drop-down list box. Click the
Find button to display the Find and List Route Filters window, then find and
choose a route filter name.
Note
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To set the maximum list box items, choose
and choose Unified CMAdmin Parameters.
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MLPP Precedence
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Choose an MLPP precedence setting for this hunt pilot from the
drop-down list box:
- Executive
Override—Highest precedence setting for MLPP calls.
- Flash
Override—Second highest precedence setting for MLPP calls.
- Flash—Third
highest precedence setting for MLPP calls.
- Immediate—Fourth
highest precedence setting for MLPP calls.
- Priority—Fifth
highest precedence setting for MLPP calls.
- Routine—Lowest
precedence setting for MLPP calls.
- Default—Does not
override the incoming precedence level but rather lets it pass unchanged.
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Hunt List
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Choose the hunt list for which you are adding a hunt pilot
from the drop-down list box.
After you choose a hunt list, click the Edit link to the right
to edit the hunt list.
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Call Pickup Group
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Choose the number that can be dialed to answer calls to this directory number (in the specified partition).
Note
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The Call Pickup Group setting has been moved to this section from the Forward settings section.
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Alerting Name
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Enter an alerting name for the hunt pilot in UNICODE format.
This name gets displayed on phones that the hunt pilot dials
when it receives an incoming call, along with calling party information. The
phone users can use this information to answer the call accordingly.
This name also gets displayed on the calling phone.
If you do not enter a name, the hunt pilot DN displays on the
phones.
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ASCII Alerting Name
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Enter an alerting name for the hunt pilot in ASCII format.
This name gets displayed on phones that the hunt pilot dials
when it receives an incoming call, along with calling party information. The
phone users can use this information to answer the call accordingly.
This name also gets displayed on the calling phone.
If you do not enter a name, the hunt pilot DN displays on the
phones.
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Route Option
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The Route Option designation indicates whether you want this
hunt pilot to be used for routing calls (such as 9.@ or 8[2-9]XX) or for
blocking calls. Choose the Route this pattern or Block this pattern radio
button.
If you choose the Block this pattern radio button, you must
choose the reason for which you want this hunt pilot to block calls. Choose a
value from the drop-down list box:
- No Error
- Unallocated Number
- Call Rejected
- Number Changed
- Invalid Number
Format
- Precedence Level
Exceeded
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Provide Outside Dial Tone
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Provide Outside Dial Tone indicates that Cisco Unified Communications Manager
routes the calls off the local network. Check this check box for each hunt
pilot that routes the call off the local network and provides outside dial tone
to the calling device. To route the call in the network, leave the check box
unchecked.
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Urgent Priority
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If the dial plan contains overlapping hunt lists, Cisco Unified Communications Manager would not route the call until the interdigit timer expires (even if
it is possible to dial a sequence of digits to choose a current match). Check
this check box to interrupt interdigit timing when Cisco Unified Communications Manager must route
a call immediately.
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Hunt Call Treatment Settings
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Forward Hunt No Answer
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When the call that is distributed through the hunt list is not answered in a specific period of time, this field specifies
the destination to which the call gets forwarded. Choose from the following options:
- Do Not Forward Unanswered Calls
- Use Forward Settings of Line Group Member (replaces “Use Personal Preferences” check box)
- Forward Unanswered Calls to:
- Maximum Hunt Timer—Enter a value (in seconds) that specifies the maximum time for hunting without queuing. Valid values specify
1 to 3600. The default value specifies 1800 seconds (30 minutes).
Caution
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Do not specify the same value for the Maximum Hunt Timer and the RNA Reversion Timeout on the associated line group.
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This timer cancels if either a hunt member answers the call or if the hunt list gets exhausted before the timer expires. If
you do not specify a value for this timer, hunting continues until a hunt member answers or hunting exhausts. If neither event
takes place, hunting continues for 30 minutes, after which the call gets taken for final treatment.
Note
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If hunting exceeds the number of hops that the Forward Maximum Hop Count service parameter specifies, hunting expires before
the 30-minute maximum hunt timer value, and the caller receives a reorder tone.
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In addition, Cisco Unified Communications Manager only uses the configuration for the Maximum Hunt Timer setting if you configure the Hunt Forward settings in the Hunt Pilot
Configuration window.
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Forward Hunt Busy
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When the call that is distributed through the hunt list is busy in a specific period of time, this field specifies the destination
to which the call gets forwarded. Choose from the following options:
- Do Not Forward Busy Calls
- Use Forward Settings of Line Group Member
- Forward Busy Calls to:
- Destination—This setting indicates the directory number to which calls are forwarded.
- Calling Search Space—This setting applies to all devices that are using this directory number.
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Queuing
Note
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Forward Hunt No Answer or Forward Hunt Busy settings are designed to move calls through the route list. Queuing, on the other
hand, is used to hold callers in a route list. Therefore, if queuing is enabled, both Forward Hunt No Answer and Forward Hunt
Busy are automatically disabled. Conversely, if Forward Hunt No Answer or Forward Hunt Busy are enabled, queuing is automatically
disabled.
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Queue Calls
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Check the Queue Calls check box to enable queuing. When a hunt pilot has more calls distributed through the call distribution
feature than its hunt members can handle at any given time, call queuing holds these calls in a queue until they can be answered.
Once Queue Calls has been selected, choose from the following options:
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Network Hold/MoH Source and Announcements
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Choose a Music On Hold (MoH) source from the drop-down list box, which will be used to play announcements and provide queue
hold treatments. The default value is NULL.
If nothing is selected, the default Network Hold MoH/MoH Source and Announcements configured on service parameter is used.
The MoH source can be configured as unicast or multicast. Caller side's MRGL takes precedence for multicast or unicast.
The MoH source announcement locale is used to determine the language used for the announcement. Only one type of language
announcement can be played per hunt pilot.
When any of the MoH settings are changed, the existing callers in queue are not affected. All future queued callers will listen
to MoH and announcements as per the updated settings.
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Maximum Number of Callers Allowed in Queue
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Enter an integer value for the number of callers allowed in the queue for this hunt pilot. The default value is 32. The field
range is from 1 to 100.
When the maximum number of callers in queue has been reached, and if subsequent calls need to be disconnected, select the
“Disconnect the call” radio button.
When the maximum number of callers in queue has been reached, and if subsequent calls need to be routed to a secondary destination,
select the “Route the call to this destination” radio button. Provide a specific device DN, shared line DN, or another Hunt
Pilot DN.
You may also select the “Full Queue Calling Search Space” from the drop-down list (optional).
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Maximum Wait Time in Queue
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Enter an integer value to set the maximum wait time, in seconds, in a queue. The default value is 900 seconds. The field range
is from 10 to 3600 seconds.
When the maximum wait time in queue has been reached, and if the queued caller needs to be disconnected, select the “Disconnect
the call” radio button.
When the maximum wait time in queue has been reached, and if the queued caller needs to be routed to a secondary destination,
select the “Route the call to this destination” radio button. Provide a specific device DN, shared line DN, or another Hunt
Pilot DN.
You may also select the “Maximum Wait Time Calling Search Space” from the drop-down list (optional).
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When no hunt members are logged in or registered
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When no line members are logged in or registered at the time of an incoming call, and if that call needs to be disconnected,
select the “Disconnect the call” radio button.
When no line members are logged in or registered at the time of an incoming call, and if that call needs to be routed to a
secondary destination, select the “Route the call to this destination” radio button. Provide a specific device DN, shared
line DN, or another Hunt Pilot DN.
You may also select the “No hunt members logged in or registered Calling Search Space” from the drop-down list (optional).
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Park Monitoring
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Park Monitoring Forward No Retrieve Destination
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When a call that was routed via the hunt list is parked, the
Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is
used (unless it is blank) to forward the parked call when the service parameter
Park Monitoring Forward No Retrieve Timer expires. If the parameter value of
the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter is
blank, then the call will be forwarded to the destination configured in the
Directory Number Configuration window when the Park Monitoring Forward No
Retrieve Timer expires.
Specify the following values:
- Destination—This
setting specifies the directory number to which a parked call is forwarded when
the service parameter Park Monitoring Forward No Retrieve Timer expires. Use
any dialable phone number, including an outside destination.
- Calling Search
Space—A calling search space comprises an ordered list of route partitions that
are typically assigned to devices. Calling search spaces determine the
partitions that calling devices search when they are attempting to complete a
call.
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Calling Party Transformations
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Use Calling Party's External Phone Number Mask
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Check the check box if you want the full, external phone
number to be used for calling line identification (CLID) on outgoing calls. You
may also configure an External Phone Number Mask on all phone devices.
Note
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The calling party transformation settings that are assigned
to the line groups in a hunt list override any calling party transformation
settings that are assigned to a hunt pilot that is associated with that hunt
list.
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Calling Party Transform Mask
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Enter a transformation mask value. Valid entries include the digits 0 through 9, the wildcard character X, asterisk (*), and
octothorpe (#); the international escape character +; and blank. If this field
is blank and the preceding field is not checked, no calling party
transformation takes place.
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Prefix Digits (Outgoing Calls)
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Enter prefix digits in the Prefix Digits (Outgoing Calls)
field. Valid entries include the digits 0 through 9; the wildcard
characters asterisk (* ) and octothorpe (# );
the international escape character +; and blank.
Note
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The appended prefix digit does not affect which directory
numbers route to the assigned device.
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Calling Line ID Presentation
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Cisco Unified Communications Manager uses calling line ID presentation (CLIP/CLIR)
as a supplementary service to allow or restrict the originating caller phone
number on a call-by-call basis.
Choose whether you want the Cisco Unified Communications Manager to allow or
restrict the display of the calling party phone number on the called party
phone display for this hunt pilot.
Choose Default if you do not want to change calling line ID
presentation. Choose Allowed if you want your system to allow the display
of the calling number. Choose Restricted if you want your system to block
the display of the calling number.
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Display Line Group Member DN as Connected Party
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Check this check box to display the directory number of the answering phone as the connected party when a call is routed through
a hunt list. Uncheck this check box to display the hunt pilot number as the connected party when a call is routed through
a hunt list.
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Calling Name Presentation
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Cisco Unified Communications Manager uses calling name presentation (CNIP/CNIR) as
a supplementary service to allow or restrict the originating caller name on a
call-by-call basis.
Choose whether you want the your system to allow or
restrict the display of the calling party name on the called party phone
display for this hunt pilot.
Choose Default if you do not want to change calling name
presentation. Choose Allowed if you want your system to display the
calling name information. Choose Restricted if you want your system to
block the display of the calling name information.
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Calling Party Number Type
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Choose the format for the number type in calling party
directory numbers.
Cisco Unified Communications Manager sets the calling directory number (DN) type.
Cisco recommends that you do not change the default value unless you have
advanced experience with dialing plans such as NANP or the European dialing
plan. You may need to change the default in Europe because your system
does not recognize European national dialing patterns. You can also change this
setting when you are connecting to a PBX that expects the calling directory
number to be encoded to a non-national numbering plan type.
Choose one of the following options:
- Cisco Unified Communications Manager—The
Cisco Unified Communications Manager sets the directory
number type.
- Unknown—The
dialing plan is unknown.
- National—Use when
you are dialing within the dialing plan for your country.
- International—Use
when you are dialing outside the dialing plan for your country.
- Subscriber—Use
when you are dialing a subscriber by using a shortened subscriber number.
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Calling Party Numbering Plan
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Choose the format for the numbering plan in calling party
directory numbers.
Cisco Unified Communications Manager sets the calling DN numbering plan. We recommend that you do not change the default value unless you have advanced
experience with dialing plans such as NANP or the European dialing plan. You
may need to change the default in Europe because your system does not
recognize European national dialing patterns. You can also change this setting
when you are connecting to PBXs by using routing as a non-national type number.
Choose one of the following options:
- Cisco Unified Communications Manager—Use when the
Cisco Unified Communications Manager sets the Numbering
Plan in the directory number.
- ISDN—Use when you
are dialing outside the dialing plan for your country.
- National
Standard—Use when you are dialing within the dialing plan for your country.
- Private—Use when
you are dialing within a private network.
- Unknown—Use when
the dialing plan is unknown.
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Connected Party Transformations
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Connected Line ID Presentation
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Cisco Unified Communications Manager uses connected
line ID presentation (COLP/COLR) as a supplementary service to allow or
restrict the called party phone number on a call-by-call basis.
Choose whether you want Cisco Unified Communications Manager to allow or restrict
the display of the connected party phone number on the calling party phone
display for this hunt pilot.
Choose Default if you do not want to change the connected line
ID presentation. Choose Allowed if you want to display the connected party
phone number. Choose Restricted if you want Cisco Unified Communications Manager to block the
display of the connected party phone number.
If a call that originates from an IP phone on your system encounters a device, such as a trunk, gateway, or route pattern,
that has the Connected Line ID Presentation set to Default, the presentation value is automatically set to Allowed.
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Display Line Group Member DN as Connected Party
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Check this check box to display the directory number of the answering phone as the connected party when a call is routed through
a hunt list. Uncheck this check box to display the hunt pilot number as the connected party when a call is routed through
a hunt list.
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Connected Name Presentation
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Cisco Unified Communications Manager uses connected name presentation (CONP/CONR)
as a supplementary service to allow or restrict the called party name on a
call-by-call basis.
Choose whether you want your system to allow or restrict
the display of the connected party name on the calling party phone display for
this hunt pilot.
Choose Default if you do not want to change the connected name
presentation. Choose Allowed if you want to display the connected party name.
Choose Restricted if you want your system to block the display of the
connected party name.
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Called Party Transformations
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Discard Digits
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From the Discard Digits drop-down list box, choose the discard
digits instructions that you want to associate with this hunt pilot. The
discard digits that display depend on the numbering plan that you choose from
the Numbering Plan drop-down list box.
Note
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The called party transformation settings that are assigned
to the line groups in a hunt list override any called party transformation
settings that are assigned to a hunt pilot that is associated with that hunt
list.
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Called Party Transform Mask
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Enter a transformation mask value. Valid entries include the digits 0 through 9; the wildcard characters X, asterisk (*),
and
octothorpe (#); the international escape character +; and blank. If the field
is blank, no transformation takes place. Cisco Unified Communications Manager sends the dialed
digits exactly as dialed.
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Prefix Digits (Outgoing Calls)
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Enter prefix digits in the Prefix Digits (Outgoing Calls)
field. Valid entries include the digits 0 through 9; the wildcard
characters asterisk (*) and octothorpe (#); the international escape character
+; and blank.
Note
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The appended prefix digit does not affect which directory
numbers route to the assigned device.
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Called Party Number Type
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Choose the format for the number type in called party
directory numbers.
Cisco Unified Communications Manager sets the called
directory number (DN) type. Cisco recommends that you do not change the default
value unless you have advanced experience with dialing plans such as NANP or
the European dialing plan. You may need to change the default in Europe because
your system does not recognize European national dialing patterns. You can
also change this setting when you are connecting to a PBX that expects the
called directory number to be encoded to a non-national type numbering plan.
Choose one of the following options:
- Cisco Unified Communications Manager—Use when the
Cisco Unified Communications Manager sets the directory
number type.
- Unknown—Use when
the dialing plan is unknown.
- National—Use when
you are dialing within the dialing plan for your country.
- International—Use
when you are dialing outside the dialing plan for your country.
- Subscriber—Use
when you are dialing a subscriber by using a shortened subscriber number.
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Called Party Numbering Plan
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Choose the format for the numbering plan in called party
directory numbers.
Cisco Unified Communications Manager sets the called DN numbering plan. Cisco
recommends that you do not change the default value unless you have advanced
experience with dialing plans such as NANP or the European dialing plan. You
may need to change the default in Europe because your system does not
recognize European national dialing patterns. You can also change this setting
when you are connecting to PBXs by using routing as a non-national type number.
Choose one of the following options:
- Cisco Unified Communications Manager—Use when the
Cisco Unified Communications Manager sets the Numbering
Plan in the directory number.
- ISDN—Use when you
are dialing outside the dialing plan for your country.
- National
Standard—Use when you are dialing within the dialing plan for your country.
- Private—Use when
you are dialing within a private network.
- Unknown—Use when
the dialing plan is unknown.
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AAR Group Settings
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AAR Group
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Choose an Automated Alternate Routing (AAR) group from the
drop-down list box.
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External Number Mask
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Enter an external number mask value for the hunt pilot.
Cisco Unified Communications Manager uses this mask to format calling line
identification for external (outbound) calls. When AAR initiates a reroute, the
system applies this external number mask to the hunt pilot number to form a
fully qualified DN of the called party, which allows AAR to reroute properly in
out-of-bandwidth conditions.
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