User and Device Configuration on Cisco Unified Communications Manager before Integration Task List
Before you configure Cisco Unified Communications Manager for integration with the IM and Presence Service, make sure that the following user and device configuration is completed on Cisco Unified Communications Manager.
Task |
Description |
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Modify the User Credential Policy |
This procedure is applicable only if you are integrating with Cisco Unified Communications Manager Release 6.0 or later. Cisco recommends that you set an expiration date on the credential policy for users. The only type of user that does not require a credential policy expiration date is an Application user. Cisco Unified Communications Manager does not use the credential policy if you are using an LDAP server to authenticate your users on Cisco Unified Communications Manager.
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Configure the phone devices, and associate a Directory Number (DN) with each device |
Check Allow Control of Device from CTI to allow the phone to interoperate with the client.
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Configure the users, and associate a device with each user |
Ensure that the user ID value is unique for each user. . |
Associate a user with a line appearance |
This procedure is applicable only to Cisco Unified Communications Manager Release 6.0 or later.
|
Add users to CTI-enabled user group |
To enable desk phone control, you must add the users to a CTI-enabled user group.
|
(Optional) Set directoryURI value for users |
If the IM and Presence Service nodes are using the Directory URI IM address scheme, you must set the directoryURI value for the users. The user's Directory URI value can either be synchronized to the Cisco Unified Communications Manager LDAP Directory or manually updated. See the Cisco Unified Communications Manager Administration Guide for instructions to enable LDAP or to edit the Directory URI value manually for the user if LDAP is not enabled. |
Note |
If Cisco Unified Communications Manager Tomcat certificates that you upload to the IM and Presence Service contain hostnames in the SAN field, all of them should be resolvable from the IM and Presence Service. The IM and Presence Service must be able to resolve the hostname via DNS or the Cisco Sync Agent service will not start. This is true regardless of whether you use a hostname, IP Address, or FQDN for the Node Name of the Cisco Unified Communications Manager server. |
Note |
Because menu options and parameters may vary by Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation that applies to your release. |