Configure a Presence Gateway for Microsoft Exchange Integration
You must configure an Exchange Server (Microsoft Outlook) as a Presence Gateway for calendaring information exchange. The Exchange gateway enables the IM and Presence Service node to reflect the availability information of the user on a per-user basis.
When you configure the Presence Gateway, you can use one of the following values to connect the Exchange Server:
- FQDN (resolvable by DNS)
- IP address
When configuring your Exchange Web Services (EWS) Presence Gateway for Exchange integration through the Cisco Unified CM IM and Presence Administration user interface, note the following:
- You can add, update, or delete one or more EWS servers with no maximum limit. However, the Troubleshooter on the Presence Gateway Configuration window is designed to only verify and report status of the first 10 EWS servers that you configure.
- EWS Server gateways share the Impersonation Account credentials (Account Name and Password) that you configure for the first EWS Server Gateway. If you change the credentials for one EWS Server Gateway, the credentials change accordingly on all of the configured EWS gateways.
- You must restart the Cisco Presence Engine after you add, update, or delete one or more EWS servers for your configuration changes to take effect. If you add multiple EWS servers one after another, you can restart the Cisco Presence Engine once to effect all your changes simultaneously.
Note |
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Configure Exchange 2007, 2010, or 2013 as a Presence Gateway over Exchange Web Services
Before you begin
Before you configure a Presence Gateway, you must upload a valid certificate chain to the IM and Presence Service.
If the connection to the Microsoft Exchanger server is over IPv6, ensure that the enterprise parameter is configured for IPv6 and that Eth0 is set for IPv6 on each IM and Presence Service node in the deployment. For information about configuring IPv6 on IM and Presence Service, see the Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager.
Procedure
Step 1 |
Log in to the Cisco Unified CM IM and Presence Administration user interface. |
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Step 2 |
Choose . |
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Step 3 |
Click Add New. |
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Step 4 |
Choose Exchange -- EWS Server for the Presence Gateway Type. |
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Step 5 |
Enter a meaningful description in the Description field that helps you to distinguish between Presence Gateway instances when you have configured more than one type of gateway. |
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Step 6 |
For the Presence Gateway field, enter the server location for the Presence Gateway and ensure that it matches the Subject Common Name (CN) or is present in the Subject Alternative Name field of the Exchange Server certificate. One of these values must be used to connect with the Exchange Server:
To configure a
Presence Gateway for use with a Wildcard Certificate, the node location value
that you specify must be part of the subdomain that is protected by the Wildcard
Certificate. For example, if a Wildcard Certificate protects the subdomain
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Step 7 |
Enter the name of the Impersonation account that the IM and Presence Service uses to connect to the Exchange Server, either in the form of a User Principal Name (for example, user@domain), or a Down-Level Logon Name (for example, domain\user). |
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Step 8 |
Enter the Exchange Account Password required for the IM and Presence Service to connect to the Exchange Server. Enter the password again to confirm it. This value must match the Account Password of the previously configured account on the Exchange Server. |
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Step 9 |
Enter the port that is used to connect with the Exchange Server. The IM and Presence Service integration with Exchange occurs over a secure HTTP connection. Cisco recommends that you use port 443 (default port) and not change to other ports. |
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Step 10 |
Click Save. |
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Step 11 |
Confirm the Exchange Server status is showing green for:
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What to do next
After you configure the Exchange Presence Gateway, verify the following:
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Did the connection between the IM and Presence Service and the Exchange Server succeed? The Exchange Server Status area in the Presence Gateway Configuration window reports the connection status. If you need to take corrective action, see Troubleshooting Exchange Server Connection Status.
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Is the status of the Exchange SSL certificate chain correct (verified)? The Exchange Server Status area in the Presence Gateway Configuration window indicates if there is a certificate Subject CN mismatch. If you need to take corrective action, see Troubleshooting SSL Connection Certificate Status.