Contents

Configuration of Cisco Unified Communications Manager for Integration with Microsoft OCS


Note

Note that because menu options and parameters may vary per Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.

User and Device Configuration on Cisco Unified Communications Manager

Before you configure Cisco Unified Communications Manager for integration with Microsoft OCS, you need to complete the user and device configuration on Cisco Unified Communications Manager. You need to configure the phone devices, configure the users, and then associate a device with each user.

You also need to associate a line to a device, or for users of the Extension Mobility feature, to a device profile. This association forms a line appearance. When a user is associated to the device or to a device profile, the line appearance is associated to the user.

Task

Menu path

Configure the phone devices, and associate a primary extension with each device

Cisco Unified Communications Manager Administration > Device > Phone

Configure the users, and associate a device with each user

Cisco Unified Communications Manager Administration > User Management > End User.

Associate a user with a line appearance

Cisco Unified Communications Manager Administration > Device > Phone


Note

With IM and Presence Service release 9.0 or a later release, you no longer need to associate a primary extension with each device on Cisco Unified Communications Manager.

What To Do Next

Add Users to a Standard CCM Access Control Group

Related References
Line Appearances

Add Users to a Standard CCM Access Control Group

Before You Begin

Make sure you have completed the prerequisite user and device configuration on Cisco Unified Communications Manager.

Procedure
    Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
    Step 2   Click Find.
    Step 3   Select Standard CCM End Users.
    Step 4   Select the end user to add to the Standard CCM access control group.
    Step 5   Click Add Selected.
    Step 6   Click Save.
    What to Do Next

    Configure an Application User for CTI Gateway

    Related References
    User and Device Configuration on Cisco Unified Communications Manager

    Configure an Application User for CTI Gateway

    Procedure
      Step 1   Select Cisco Unified Communications Manager Administration > User Management > Application User.
      Step 2   Click Add New.
      Step 3   Enter an application user name in the User ID field, for example, CtiGW.
      Step 4   Enter a password for this application user, and confirm the password.
      Step 5   Click Save.
      What to Do Next

      Add Application User to a CTI-Enabled Access Control Group

      Add Application User to a CTI-Enabled Access Control Group

      Complete the following procedure to add the application user to a CTI-enabled access control group.

      Before You Begin

      Configure an Application user for the CTI Gateway.

      Procedure
        Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
        Step 2   Click Find.
        Step 3   Click Standard CTI Enabled.
        Step 4   Click Add App Users to Group.
        Step 5   Select the Application user that you created for the CTI Gateway.
        Step 6   Click Add Selected.
        Step 7   Click Save.
        What to Do Next

        Assign CTI Device Control to the Application User

        Related Tasks
        Configure an Application User for CTI Gateway

        Assign CTI Device Control to the Application User

        Complete the following procedure to assign CTI device control to the application user.

        Before You Begin

        Configure an Application user for the CTI gateway.

        Procedure
          Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
          Step 2   Click Find.
          Step 3   Select Standard CTI Allow Control of All Devices. If you are deploying an RT model of Cisco Unified IP phones, select Standard CTI Allow Control of Phones supporting Connected Xfer and conf
          Step 4   Click Add App Users to Group.
          Step 5   Select the Application user that you created for the CTI Gateway.
          Step 6   Click Add Selected.
          Related Tasks
          Configure an Application User for CTI Gateway
          Add Application User to a CTI-Enabled Access Control Group
          Configuration of Cisco Unified Communications Manager for Integration with Microsoft OCS

          Configuration of Cisco Unified Communications Manager for Integration with Microsoft OCS


          Note

          Note that because menu options and parameters may vary per Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.

          User and Device Configuration on Cisco Unified Communications Manager

          Before you configure Cisco Unified Communications Manager for integration with Microsoft OCS, you need to complete the user and device configuration on Cisco Unified Communications Manager. You need to configure the phone devices, configure the users, and then associate a device with each user.

          You also need to associate a line to a device, or for users of the Extension Mobility feature, to a device profile. This association forms a line appearance. When a user is associated to the device or to a device profile, the line appearance is associated to the user.

          Task

          Menu path

          Configure the phone devices, and associate a primary extension with each device

          Cisco Unified Communications Manager Administration > Device > Phone

          Configure the users, and associate a device with each user

          Cisco Unified Communications Manager Administration > User Management > End User.

          Associate a user with a line appearance

          Cisco Unified Communications Manager Administration > Device > Phone


          Note

          With IM and Presence Service release 9.0 or a later release, you no longer need to associate a primary extension with each device on Cisco Unified Communications Manager.

          What To Do Next

          Add Users to a Standard CCM Access Control Group

          Related References

          Add Users to a Standard CCM Access Control Group

          Before You Begin

          Make sure you have completed the prerequisite user and device configuration on Cisco Unified Communications Manager.

          Procedure
            Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
            Step 2   Click Find.
            Step 3   Select Standard CCM End Users.
            Step 4   Select the end user to add to the Standard CCM access control group.
            Step 5   Click Add Selected.
            Step 6   Click Save.
            What to Do Next

            Configure an Application User for CTI Gateway

            Related References

            Configure an Application User for CTI Gateway

            Procedure
              Step 1   Select Cisco Unified Communications Manager Administration > User Management > Application User.
              Step 2   Click Add New.
              Step 3   Enter an application user name in the User ID field, for example, CtiGW.
              Step 4   Enter a password for this application user, and confirm the password.
              Step 5   Click Save.
              What to Do Next

              Add Application User to a CTI-Enabled Access Control Group

              Add Application User to a CTI-Enabled Access Control Group

              Complete the following procedure to add the application user to a CTI-enabled access control group.

              Before You Begin

              Configure an Application user for the CTI Gateway.

              Procedure
                Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
                Step 2   Click Find.
                Step 3   Click Standard CTI Enabled.
                Step 4   Click Add App Users to Group.
                Step 5   Select the Application user that you created for the CTI Gateway.
                Step 6   Click Add Selected.
                Step 7   Click Save.
                What to Do Next

                Assign CTI Device Control to the Application User

                Related Tasks

                Assign CTI Device Control to the Application User

                Complete the following procedure to assign CTI device control to the application user.

                Before You Begin

                Configure an Application user for the CTI gateway.

                Procedure
                  Step 1   Select Cisco Unified Communications Manager Administration > User Management > User Settings > Access Control Group.
                  Step 2   Click Find.
                  Step 3   Select Standard CTI Allow Control of All Devices. If you are deploying an RT model of Cisco Unified IP phones, select Standard CTI Allow Control of Phones supporting Connected Xfer and conf
                  Step 4   Click Add App Users to Group.
                  Step 5   Select the Application user that you created for the CTI Gateway.
                  Step 6   Click Add Selected.
                  Related Tasks