Cisco Unified Communications Manager
The Cisco Unified CM serves as the software-based call-processing component of the Cisco Unified Communications family of products. As of release 0.0(1), Cisco Unified Communications Manager supports virtual deployments only. A wide range of deployments provide high-availability virtual server platforms for Cisco Unified Communications Manager call processing, services, and applications.
The Cisco Unified CM system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact through Cisco Unified CM open telephony application programming interface (API).
Cisco Unified CM provides signaling and call control services to Cisco integrated telephony applications as well as third-party applications. Cisco Unified CM performs the following primary functions—
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Call processing
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Signaling and device control
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Dial plan administration
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Phone feature administration
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Directory services
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Operations, administration, maintenance, and provisioning (OAM&P)
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Programming interface to external voice-processing applications such as Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), and Cisco Unified Communications Manager Attendant Console