Cisco Unified CME B-ACD and Tcl Call-Handling Applications

Overview of Tcl Applications for Cisco Unified CME

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This guide describes the tasks and commands necessary to configure and maintain Tool Command Language (Tcl) call-handling services to be used with Cisco Unified Communications Manager Express (Cisco Unified CME), including the Cisco Unified CME Basic Automatic Call Distribution (B-ACD) and Auto-Attendant (AA) service.

Note Prior to version 4.1, the name of the product was Cisco CallManager Express (Cisco CME). Prior to version 3.0, the name was Cisco IOS Telephony Services (Cisco ITS).

Note For more information about Cisco IOS voice features, see the entire Cisco IOS Voice Configuration Library—including library preface and glossary, feature documents, and troubleshooting information—at http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_voice_configuration_library_glossary/vcl.htm.

Information About Tcl Applications for Cisco Unified CME

Tool Command Language (Tcl) applications for Cisco Unified CME systems provide call-handling functionality developed for use with Cisco Unified CME. The Tcl application described herein was developed using Tcl 2.0, a Tcl-based scripting language with a proprietary Cisco applications programming interface (API).

The following Tcl applications for Cisco Unified CME are described in this document:

• Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service
• Direct Inward Dial Digit Translation Service

Note This guide describes Cisco Unified CME applications that use Tcl scripts version 2.1.0.0 or later. These scripts use “param” commands rather than the older “call application voice” commands.

Additional References

The following sections provide references related to Cisco Unified CME B-ACD and Tcl call-handling applications.