Operating Your Phone
This section describes how to operate your Cisco IP Phone and includes information on phone features.
Note |
Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. |
- Adjust the Volume
- Answer a Call
- Call Forward All
- Call Pickup
- Conference
- End a Call
- Hold/Resume a Call
- Manage Call Waiting
- Mute a Call
- Place a Call
- Redial a Number
- Shared Lines
- Transfer a Call
- Voice Messages
Adjust the Volume
Answer a Call
Auto Answer
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with your speakerphone.
Auto Answer with Your Speakerphone
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Keep the handset in the cradle to auto answer with your speaker phone. Otherwise, calls ring normally and you must manually answer them. Your system administrator sets up Auto Answer to work either with your speakerphone.
Call Forward All
Call Forward All allows you to forward calls on your phone to another number. You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to your User Options web pages.
There are two types of call forwarding features that your system administrator might set up on your phone:
- Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
- Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.
Your system administrator can set up other call forward options that:
Call Pickup
Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.
You might use Call Pickup if you share call-handling tasks with co-workers.
There are two ways you can pick up a call:
- Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
- Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
Your system administrator sets up the call pickup group you are in and the call pickup buttons depending on your call-handling needs and work environment.
To access Call Pickup:
Step 1 | Press the center button of the Navigation Pad button. |
Step 2 | Navigate for the “PickUp” and “GPickUp” options. |
Conference
Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature. Use hookflash to set up a conference call.
End a Call
Hold/Resume a Call
Step 1 |
To put a call on hold, press the Hold button . The line button flashes green. |
Step 2 | To resume the call, press the flashing green line button. |
Manage Call Waiting
Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including a call waiting tone (single beep) and an amber flashing line button.
Note |
Unanswered calls are routed to your voicemail system (if available). |
Your phone automatically puts the original call on hold and connects the ringing call. |
Mute a Call
Step 1 | To turn the Mute on, press the Mute button . |
Step 2 | To turn the Mute off, press the Mute button the second time. |
Place a Call
Use one of the following methods to place a call:
- Lift the handset and dial the number.
- Dial the number, and then lift the handset.
- Dial the number, and then press the Speaker button.
- Press the Line button for your extension, and then dial the number.
- Press the Speaker button, and then dial the number.
- If you have established speed-dial numbers, press the Feature button enabled for speed-dial.
Redial a Number
To redial the most recently dialed number:
Press the Redial button .
To place the call, get a dial tone on the line, then press the Redial button.
Shared Lines
Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.
For example, if you share a line with a co-worker:
Transfer a Call
Transfer allows you to redirect a connected call from your phone to another number.
Step 1 | Press Transfer button to put the first call on hold and initiate a new call. |
Step 2 | Press the Transfer button the second time to finish the transfer. |
Voice Messages
Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.
Personalize Your Voicemail
Step 1 | Dial the voicemail access number (provided by your system administrator). |
Step 2 | Follow the voice prompts. |
Check for Voice Messages
Note |
You can configure the visual message waiting lamp using your User Options web pages. |
Look for a solid red light on your handset.
Listen for a stutter tone when you lift the handset.