Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(1)SR1
These release notes provide information for Firmware Release 9.3(1)SR1. This release only applies to the Cisco Unified IP Phone 6901 and Cisco Unified IP Phone 6911. You might need to notify your users about some of the information provided in this document.
- Related Documentation
- New and Changed Features
- Installation
- Limitations and Restrictions
- Unified Communications Manager Endpoints Locale Installer
- Caveats
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
Related Documentation
- Cisco Unified IP Phone 6900 Series Documentation
- Cisco Unified Communications Manager Documentation
- Cisco Business Edition 3000 Documentation
- Cisco Business Edition 5000 Documentation
- Cisco Unified Communications Manager Express Documentation
Cisco Unified IP Phone 6900 Series Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
Cisco Business Edition 3000 Documentation
See the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release. Navigate from the following documentation URL:
Cisco Business Edition 5000 Documentation
See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:
Cisco Unified Communications Manager Express Documentation
See the publications that are specific to your language, phone model and Cisco Unified Communications Manager Express release. Navigate from the following documentation URL:
New and Changed Features
The following sections describe the features that are new or have changed in this release.
 Note | Failure to install the Device Package before the phone firmware upgrade may render the phones unusable. |
Features Available with Latest Cisco Unified Communications Manager Device Pack
The following features require the installation of a Cisco Unified Communications Manager device pack containing the Cisco IP Phone configuration files. The device pack installs the firmware and the configuration files needed to enable the features. These features can be configured and may be turned off by default. After being turned on, these features may also have attributes or settings that can be configured. See the sections below for more details.
For information on the availability of Cisco Unified Communications Manager Device Packs, see:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Configurable Maximum Number of Calls and Busy Trigger
The Configurable Maximum Number of Calls and Busy Trigger feature adds the ability for the administrator to set the Maximum Number of Calls (MNC) and the Busy Trigger (BT). The MNC can be set to 1 or 2. The BT must be less than or equal to the MNC.
The MNC and BT are configured in the Directory Number Configuration section of in Cisco Unified Communications Manager Administration.
Note | This feature requires the Cisco Unified Communications Manager Device Pack dated February 2013 or later. |
The feature is supported on the following phones (SCCP and SIP):
Where to Find More Information
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Web Access Disabled by Default
The Web Access Disabled by Default feature enhances security by disabling access to all web services, such as HTTP, by default. To allow users to access web services, the administrator enables web services using the Web Access Enabled field.
Disabled by default, this feature can be locally controlled by the phone when the phone is unregistered with the Cisco Unified Communications Manager. After the phone is registered, the phone uses the Web Access parameter in the Cisco Unified Communications Manager to control access to web services.
The feature is supported on the following phones (SCCP and SIP):
Where to Find More Information
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Installation
- Installation Requirements
- Upgrade Notes
- Install Latest Cisco Unified Communications Manager Release
- Install Latest Cisco Unified Communications Manager Express Firmware
- Install Firmware Release on Cisco Unified Communications Manager
- Install Firmware Zip Files
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.
If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Upgrade Notes
Direct upgrades, using signed load files, are supported to firmware release 9.3(1)SR1 from 9.x. You can use the following firmware release file for these direct upgrades.
Note | Firmware Release 9.3(1)SR1 only applies to the Cisco Unified IP Phone 6901 and Cisco Unified IP Phone 6911. |
Install Latest Cisco Unified Communications Manager Release
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.
For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html
To download and install the Cisco Unified Communications Manager version, perform these steps.
| Step 1 | Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=278875240 |
| Step 2 | Choose your Cisco Unified Communications Manager version. |
| Step 3 | Choose the appropriate software type. |
| Step 4 | Hover over the desired file. When the popup window displays, click the Readme link to open the readme file. |
| Step 5 | Choose Download or Add to cart for the desired file. |
| Step 6 | Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager. |
Install Latest Cisco Unified Communications Manager Express Firmware
To download and install the Cisco Unified Communications Manager Express firmware, follow these steps:
| Step 1 | Go to the following URL: http://www.cisco.com/cisco/software/type.html?mdfid=277641082&flowid=5337 |
| Step 2 | Choose your Cisco Unified Communications Manager Express version from the Select a File to Download section. |
Install Firmware Release on Cisco Unified Communications Manager
Before using the Cisco Unified IP Phone Firmware Release 9.3(1)SR1 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Note | Firmware Release 9.3(1)SR1 only applies to the Cisco Unified IP Phone 6901 and Cisco Unified IP Phone 6911. |
| Step 1 | Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=282677102&i=rm | ||
| Step 2 | Choose your phone model. | ||
| Step 3 | Choose one of the following firmware types: | ||
| Step 4 | In the Latest Releases folder, choose 9.3(1)SR1. | ||
| Step 5 | Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts: The files for the Cisco Unified IP Phone 6900 Series are:
| ||
| Step 6 | Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: | ||
| Step 7 | Follow the instructions in the readme file to install the firmware. |
Install Firmware Zip Files
If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.
Note | Firmware Release 9.3(1)SR1 only applies to the Cisco Unified IP Phone 6901 and Cisco Unified IP Phone 6911. |
Note | Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection. |
| Step 1 | Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=282677102&i=rm |
| Step 2 | Choose your phone model. |
| Step 3 | Choose one of the following firmware types: |
| Step 4 | In the Latest Releases folder, choose 9.3(1)SR1. |
| Step 5 | Download the relevant zip files. |
| Step 6 | Unzip the files. |
| Step 7 | Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server. |
Limitations and Restrictions
Phone Limitation During SVI Change
Cisco IP Phones use a Switch Virtual Interface (SVI) to manage VLANs. If the SVI changes and the phones require new IP addresses, some phones require a reboot so that the new IP address is used. The following phones must be rebooted in this condition:
Cisco Unified IP Phone 6901
Cisco Unified IP Phone 6911
Cisco Unified IP Phone 6921
Cisco Unified IP Phone 6941
Cisco Unified IP Phone 6945
Cisco Unified IP Phone 6961
Cisco Unified IP Phone 8941
Cisco Unified IP Phone 8945
Cisco Unified IP Phone 8961
Cisco Unified IP Phone 9951
Cisco Unified IP Phone 9971
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
Administrative tasks, such as an internal port scan or security scan
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access http://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.
Note | The latest Locale Installer may not be immediately available; continue to check the website for updates. |
Caveats
This section describes the resolved and open caveats, and provides information on accessing the Cisco Software Bug Toolkit.
Access Cisco Bug Search
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
To access Cisco Bug Search, you need the following items:
Open Caveats
The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones 6900 Series for Firmware Release 9.3(1).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.
| Identifier | Headline |
|---|---|
6911 Factory reset does not erase the existing Locale (CME only) |
Resolved Caveats
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones 6900 Series for Firmware Release 9.3(1)SR1.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.
| Identifier | Headline |
|---|---|
LLDP: 6901/6911 Phone does not register using Voice VLAN |
|
Wrong Ringback on 6901 IP Phone |
|
6901 phone report mismatch firmware in call Manager |
|
SIP CME Multicast paging fails on 6911 IP phone |
|
"%UC_CAR-3-BadCDRFileFound:" alerts in CUCM when using 6911 Phones |
|
6911 Poor audio quality |
|
Unable to send NOTIFY for DTMF after receiving 183 Session Progress |
Cisco IP Phone Firmware Support Policy
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
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