- About This Book (Version 2.0)
- Product Overview (Version 2.0)
- Getting Started with Your Cisco SIP IP Phone (Version 2.0)
- Managing Cisco SIP IP Phones (Version 2.0)
- SIP Compliance with RFC-2543 Information (Version 2.0)
- Cisco SIP IP Phone Call Flows (Version 2.0)
- Technical Specifications (Version 2.0)
- Translated Safety Warnings (Version 2.0)
- Glossary (Version 2.0)
About This Guide
Overview
The Cisco Session Initiation Protocol (SIP) IP Phone 7960 Administrator Guide provides information about how to setup, connect cables to, and configure a Cisco SIP IP phone 7960 (hereafter referred to as a Cisco SIP IP phone). The administrator guide also provides information on how to configure the network and SIP settings and change the settings and options of the Cisco SIP IP phone. The administrator guide also includes reference information such as Cisco SIP IP phone call flows and compliance information.
Who Should Use This Guide
Network engineers, system administrators, or telecommunication engineers should use this guide to learn the steps required to properly set up the Cisco SIP IP phone on the network.
The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings which could affect the phone's ability to function in the network and require an understanding of IP networking and telephony concepts.
Objectives
The Cisco SIP IP Phone 7960 Administrator Guide provides necessary information to get the Cisco SIP IP phone operational in a Voice-over-IP (VoIP) network.
It is not the intent of this administrator guide to provide information on how to implement a SIP VoIP network. For information on implementing a SIP VoIP network, refer to the documents listed in the "Related Documentation" section.
Organization
This administrator guide is divided into the following chapters and appendixes:
•"Product Overview" describes SIP and the Cisco SIP IP phone.
•"Getting Started with Your Cisco SIP IP Phone" describes how to install, connect, and configure the Cisco SIP IP phone.
•"Managing Cisco SIP IP Phones" describes how to modify the Cisco SIP IP phone's network and SIP settings, how to access network and call status information, and how to upgrade the firmware.
•"SIP Compliance with RFC-2543 Information" provides reference information about the SIP IP phone compliance to RFC 2543.
•"SIP Call Flows" provides reference information about the SIP IP phone call flows.
•"Technical Specifications" lists the physical and operating environment specifications, cable specifications, and connection specifications.
•"Translated Safety Warnings" lists translated safety warnings that should be followed when installing an electrical device such as the SIP IP phone.
Related Documentation
The following is a list of related Cisco SIP VoIP publications. For more information about implementing a SIP VoIP network refer to the following publications:
•Session Initiation Protocol Gateway Call Flows
•Session Initiation for VoIP on Cisco Access Platforms
•Getting Started with the Cisco IP Phone 7960
•Installing the Wall Mount Kit for the Cisco IP Phone
The following is a list of Cisco VoIP publications that provide information about implementing a VoIP network:
•Service Provider Features for Voice over IP (introduced in Cisco IOS Release 12.0(3)T)
•Cisco IOS IP and IP Routing Configuration Guide
•Cisco IOS Release 12.1 Multiservice Applications Configuration Guide
•Voice over IP for the Cisco 2600 and Cisco 3600 Series Routers
•Voice over IP for the Cisco AS5300 Documents
Document Conventions
This document uses the following conventions:
•Commands and keywords are in boldface font.
•Arguments for which you supply values are in italic font.
•Elements in square brackets ([ ]) are optional.
•Alternative keywords are grouped in braces and separated by vertical bars (for example, { x | y | z }).
•Optional alternative keywords are grouped in brackets and separated by vertical bars (for example, [ x | y | z ]).
•Terminal sessions and information the system displays are in screen
font.
•Information you must enter is in boldface screen font.
Notes use the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Cautions use the following conventions:
Warnings use the following conventions:
Obtaining Documentation
The following sections provide sources for obtaining documentation from
Cisco Systems
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•http://www.cisco.com
•http://www-china.cisco.com
•http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.