Model Information, Status, and Statistics

Model Information, Status, and Statistics Overview

This chapter describes how to use the following menus and screens on the Cisco Unified IP Conference Phone to view conference station information such as model, device, and network information:

  • Model Information screen: Displays hardware and software information about the conference phone.

  • Status menu: Provides access to screens that display network and call statistics and device information.

You can use the information on these screens to monitor the operation of a conference phone and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the conference phone web page. For more information, see Remote Monitoring.

For more information about troubleshooting the conference phone, see Troubleshooting and Maintenance.


Note

There are certain options on the Network Configuration menu, Device Configuration menu, and Security Configuration menu that are for display only. These options are described in Cisco Unified IP Conference Phone Settings.

Model Information Screen

The Model Information screen displays this information:

  • Model Number: Model number of the conference phone.

  • MAC Address: Media Access Control (MAC) address of the conference phone.

  • Software Version: Version of the firmware running on the conference phone.

  • BootROM Version: Identifier of the factory-installed load running on the conference phone.

  • App Load ID: Identifies the firmware running on the conference phone.

  • Active load:xxx: Current active firmware running on the conference phone.

  • Inactive load: xxx: Inactive firmware kept on the conference phone.

  • Last Upgrade: <time date>: Time and date for last firmware upgrade

  • Active Server: xxx: Current active server.

  • Stand-by-Server:xxx: Current stand by server.

  • Mic 1: (xx) connected/disconnected: Mic connection state

  • Mic 2: (xx) connected/disconnected: Mic connection state

  • Wireless Mic 1ID: Mic ID

  • Wireless Mic 2ID: Mic ID

  • System ID:xxx: System ID

  • Linked Mode: ON/OFF: Linked mode state

  • Backlight On Time: <time>: Back light on time

  • Backlight On Duration: <time>: Back light on duration

  • Days Backlight Not Active: <days>: Days of the week when backlight is inactive

Display Model Information Screen

Procedure

Step 1

To display the Model Information screen, press the Settings button and then select Model Information.

Step 2

To exit the Model Information screen, press Exit.

Status Menu

The Status menu includes these options, which provides information about the conference phone and its operation:

  • Network Statistics: Displays the Network Statistics screen, which shows Ethernet traffic statistics.

  • Call Statistics: Displays information about the last call on the conference phone.

  • Device Information: Displays device settings and related information for the conference phone.


Note

The Status menu also contains a Ping menu that allows you to test network connectivity to another conference phone.

Display Status Menu

Procedure

Step 1

Press Apps.

Step 2

Select Admin Settings > Status Menu.

Network Statistics Screen

The Network Statistics screen displays information about the conference phone and network performance.

The following table describes the information that appears in this screen.

Table 1. Network Statistics Items

Item

Description

Rx Frames

Number of packets received by the conference phone.

Rx Broadcasts

Number of broadcast packets received by the conference phone.

Rx Unicast

Total number of unicast packets received by the conference phone.

Tx Frames

Number of packets transmitted by the conference phone.

Tx Broadcasts

Tx Unicast

CDP Neighbor Device ID

CDP Neighbor IP Address

CDP Neighbor Port

Restart Cause

Displays the cause of a restart, for example: Port X 100 Full.

IPv4

Displays the message: DHCP DISABLED or DHCP ENABLED.

Display Network Statistics Screen

To display the Network Statistics screen, perform these steps:

Procedure
Step 1

Press Applications.

Step 2

Select Settings.

Step 3

Select Status.

Step 4

Select Network Statistics.

Step 5

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear.

Call Statistics Screen

The Call Statistics screen displays information about the last call on the conference phone.


Note

You can remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. For more information about remote monitoring, see Remote Monitoring.

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

Call Statistics Information

The following table describes the information displayed on the screen.

Table 2. Call Statistics Items

Item

Description

Receiver Codec Type (Rcvr Codec)

Type of voice stream received (RTP streaming audio): G.729, G.711 u-law, G.711 A-law, G.722, G.722.1, or Lin16k.

Sender Codec Type

Type of voice stream transmitted (RTP streaming audio): G.729, G.711 u-law, G.711 A-law, G.722, or Lin16k.

Receiver Size (Rcvr Size)

Number of bytes of voice packets received since voice stream was opened.

Sender Size

Number of bytes of voice packets sent since voice stream was opened.

Rcvr Packets

Number of RTP voice packets received since voice stream was opened.

Note 

This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold.

Sender Packets

Number of RTP voice packets transmitted since voice stream was opened.

Note 

This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.

Avg Jitter

Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened.

Max Jitter

Maximum jitter observed since the receiving voice stream was opened.

Rcvr Discarded

Number of RTP packets discarded by the receiver.

Rcvr Lost Packets

Missing RTP packets (lost in transit).

Voice Quality Metrics

MOS LQK

Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream.

Avg MOS LQK

Average MOS LQK score observed for the entire voice stream.

Min MOS LQK

Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the voice stream.

Cumulative Conceal Ratio

Total number of concealment frames divided by total number of speech frames received from start of the voice stream.

Max Conceal Ratio

Maximum concealment ratio that is observed during the call.

Conceal Secs

Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).

Severely Conceal Secs

Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream.

Latency

Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.

Display Call Statistics Screen

To display the Call Statistics screen for information about the last voice stream, follow these steps:

Procedure
Step 1

Press Settings.

Step 2

Select Status.

Step 3

Select Call Statistics.